I live locally and visit Burns Beach cafe regularly for coffee. The customer service here is extremely poor at times. I waited 25 minutes for a takeaway coffee once whilst have to children waiting in the pram, 1 screaming as he was only 6weeks old. it wasnt even that busy, my coffee was waiting for the milk to be added for at least 15 minutes, the guy was just too busy chatting to other staff members!! Today i got rudely spoken to by a young arrogant no hoper and told that im not allowed to add my own sugar! Im pretty sure im the 1 paying for the coffee so i think i can add my own sugar if i want to! Theres so many new faces constantly being employed there, staff dont seem to stick around for long and Iv come accross many rude types that I get the impression its family and friends working there. Surely if it wasnt they would of been given the flick or been trained better in being polite to the people theyr paid to serve. Cant wait till Dome opens up at Burns Beach.
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