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“Unreasonable staff”

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Hotel Atlantis - Different Hotels
Ranked #1 of 11 Hotels in Genk
Certificate of Excellence
Reviewed 28 March 2012

Double room booked on Groupon, 59 euro was agreed and paid 6 months ago. At reservation the hotel claimed an additional 10% service charge without consent. When questioned, the hotel canceled the reservation single-sidedly without apology, but agreed to return our booking fee. However, they haven't made the transfer for over a week after the day they promised!

  • Stayed: March 2012, travelled as a couple
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Thank Eric Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 - 34 of 179 reviews

Reviewed 17 February 2012

We spent a wonderfull weekend in this hotel. from the moment we walked into the hotel untill the moment we checked out, the staff was very helpfull and very nice to us. The rooms were nice and clean. We have to say that we didn't expect the hotel to be this modern. There is also a cosy bar where we met another couple from the UK. One evening we ate in the italian restaurant and it was delicious. the hotel and the restaurant had very reasonable prices! We recommand it to everyone, so enjoy it...

  • Stayed: February 2012, travelled as a couple
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Thank marc s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2012

Atlantis is a small hotel in the suberbs of Genk, run by a nice and very helpful couple. There is a busstop right in front of the door direction city centre and a beautiful area for walking and cycling. The staff is doing their upmost best to help and assist you in everyhting. Unfortunately the room (specially the badroom) is a little "dated" and very small. And although you are not allowed anymore to smoke in your room, the smell of sigaret smoke was still there in the room we had. The sauna is brandnew, sophisticated and looks beautiful, Hopefully all the rooms follow this design in future.
The breakfast was good but basic; not overdone, no extra's. One negative point; when you start breakfast later in the morning most things have gone and were not added any more. Dinnerfood in the restaurant was very good for a reasonable price. It was a pitty that serving took very long; one hour to wait before we got our starter!

Room Tip: If you don't smoke, ask for a really non smoking room!
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  • Stayed: February 2012, travelled as a couple
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Thank hansvink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2012

We went to Genk for karting races. It's quite close from Atlantis hotel. When we came to the hotel to check in we were welcomed by the owner. She explained us everything - how to get to the karting races etc. The atmosphere in the hotel was very friendly - you felt like at home - cosy rooms, friendly and helpfull staff. What's more, there's Italian restaurant in the hotel and you can really enjoy the food there;).

Highly recommended

  • Stayed: December 2011, travelled with family
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Thank Karolina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2010

Outside not very attractive, but once you're inside really nice, modern, friendly....simply a perfect place to stay in very good, nice rooms. Very central localisation (Bokrijk, Maasmechelen, cosmodrome, natuurpark,....), price/quality one of the best, very good for bikers and with a superb italian restaurant in the hotel...nothing to worry about, just enjoy it !!

Stayed: November 2010, travelled with family
Thank Gee_Cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2010

We stayed 2 nights at the atlantis hotel. We just loved the atmosphere. The hotel is located just outside the city centre. Staff is very friendy en helpfull! Room very clean and good Italian food in the restaurant.

  • Stayed: October 2010, travelled on business
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Thank LindaGent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
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Stayed: November 2017, travelled with friends
Thank DRBart76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Atlantis - Different Hotels

Address: Fletersdel 1, Genk 3600, Belgium
Phone Number:
Region: Belgium > Flanders > Limburg Province > Genk
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 11 Hotels in Genk
Price Range: £68 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Atlantis - Different Hotels 3*
Number of rooms: 26
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