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“Quite Reasonable for a short stop”

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Van der Valk Brussels Airport
Ranked #1 of 12 Hotels in Diegem
Certificate of Excellence
Fleetwood, UK
Level Contributor
332 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
“Quite Reasonable for a short stop”
Reviewed 29 December 2013

We arrived at this hotel on a tour, so it was an overnight stay and also used on our return. To be fair we arrived very late and even so food was avaiable till 11 pm; and probably room service although we did not avail ourselves of it. Our room was very clean and the bathroom large and warm. Beds were reasonable, but like all chain hotels its pretty bland. Unfortunately on our floor, (3rd) the carpets in the public spaces had stains and could do with a damn good clean !.

The room was a little warm, and it was not easy to adjust the air conditioning, so I woke with a dry throat the following morning.

Our return visit was earlier, and we had a chance of a meal, but to be honest for the expensive prices the choice was pretty basic. We opted for smaller light bites served from the bar, and these were good. Drinks prices, like in all these hotels are over priced; although the bar is pleasant and inviting enough to linger for a while.

No problem with breakfast which had a good choice. Staff were pleasant enough. OK for a stop over.

Dr Malc

Room Tip: Near the airport, but little to do in the surrounding area, and there appears to be no other eating...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrMalc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
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belgium
Level Contributor
160 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 27 December 2013

This new hotel is nearby the airport and have an airport shuttle. The hotel is 15 min driving from City Centre. The rooms are large and the beds are fine. The bathroom who is warm is very fine.
The breakfast is ok. Parking is at the hotel for 10 euro.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yellowlabrador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Looe, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 December 2013

At first glance the hotel looks badly placed among industrial estates and not much else. But on arrival was very surprised by the interior of the hotel lobby, it has a classy feel to it, and staff on hand ready to welcome the weary traveller. Once in the room, looked out the window to see a beautiful garden full of Christmas cheer. The restaurant/ bar staff were a tad on the slow side but very friendly and helpful. Would recommend to a friend and if ever in Brussels again, this hotel would be first choice!!!

Room Tip: Ask for a room on the west wing. It is less dated and better room views
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Captainawesome13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel P, General Manager at Van der Valk Brussels Airport, responded to this review, 17 December 2013
Dear,

Thank you very much for your valuable feedback.
Good to read that you have been enjoying our hotel.
We look forward welcoming you again in Brussels and if I can be of any assistance, please feel free to contact us,

have a wonderfull day and our best wishes for X-mas

Joris Toye
Deputy Director
Van der Valk Hotel brussels airport
j.toye@brussels.valk.com
+32/474 174 227
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 December 2013 via mobile

The hotel does have its good points. Our room was nice, a good size and clean. However, the plug hole in the bathroom has a strange smell coming up from it and the tea and coffee were not restocked for our 2nd day. The room has air conditioning but it doesn't seem to be adjustable! We tried to turn it down to 18 degrees for sleeping but it just kept defaulting back to 21.8. Pretty warm!

We'd also read that the mini bar was complimentary but it was empty. We believed this was because we were part of a coach trip and we didn't get offered the same facilities and services but this seems pretty short sighted when people write reviews and also when it comes to making money from the guests. We went down to the bar on the night of our arrival and it was chaos. There were dirty glasses everywhere, 4 people behind the bar but no drinks being served! In the time it took us to get one drink we could've had 2 or 3. Very expensive though!

Breakfast was also fairly manic and very disappointing. As part of a coach trip we couldn't even get toast! We heard from someone else that they'd tried to get a meal in the restaurant the night before. First of all the staff seemed put out that there was only 2 of them. They were seated but given no menu and no one came back.

I imagine you get a slightly better experience if you're not on a coach trip but as a result, if I ever needed to stay at Brussels airport, I certainly wouldn't be staying here again!

Stayed December 2013, travelled with friends
Helpful?
Thank Lil_vicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel P, Manager at Van der Valk Brussels Airport, responded to this review, 17 December 2013
Dear,

Thank you very much for the time you took to writre a review.
Your comments are extremelty important for our young and dynamic company.
We strive for an excellent service and your comment does help us a lot to achieve our goal.

We'll discuss your different comments in our upcoming management meeting and see where we can cghhanges to our current procedure in order to make it better for the future.

Please let me know whenever you're in brussels again, so I can do something special for you.

Thanks a lot once again for your valuable comment,

Have an excellent day,

joris Toye
Deputy Director
j.toye@brussels.valk.com
+32/474 174 227
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
152 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 14 December 2013 via mobile

This is a reasonable hotel 15 mins taxi from the airport. Rooms are clean and comfortable. A free mini bar is offered, but it is only a few soft drinks.

We ate in the restaurant on three nights. The buffet was good with some live cooking and the a la carte even better, with steaks cooked perfectly to order.

Breakfast wasn't so good with items running out regularly.

The bar staff and waiting staff were to be commended for their enthusiasm and humour.

Stayed December 2013, travelled on business
Helpful?
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel P, Manager at Van der Valk Brussels Airport, responded to this review, 17 December 2013
Dear Tony,

Thanks a lot for your comments.
Good to see that you had a great time in our hotel.
We have well noted your comment in regards to the breakfasty items missing on our buffet.
We have re-insisted our procedures with the breakfast staff in order to have our buffet fully filled at all times.

We're gratfull for the constructive feedback you gave us. It allows our young and dynamic company to improve on a daily basis.

Looking forward welcoming you again in our Brussels property and please feel free to contact me if I can be of any assistance,

have a lovely X-mas period,

Joris Toye
Deputy Director
j.toye@brussels.valk.com
+32/474 174 227
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riga, Latvia
Level Contributor
107 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 12 December 2013 via mobile

I stayed in this hotel for two nights during my business trip. The hotel was located in an industrial business area very close to the Brussels International Airport. The staff were very friendly and helpful, the rooms are very cozy and clean. The breakfast was great - buffet type. I recommend this hotel for a short layover or fir a business trip stay. Brussels is around 20 km from Diegem.

Stayed December 2013, travelled on business
Helpful?
Thank Elena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel P, Manager at Van der Valk Brussels Airport, responded to this review, 17 December 2013
Dear Elena,

Thank you very much for your feedback which is very important to us.
Great that you've enjoyed your stay in our Hotel.

We're looking forward welcoming you again in brussels and if I can be of any assistance, please feel free to contact me.

Have a wonderfull day,

Joris Toye
Deputy Director
j.toye@brussels.valk.com
+32/474 174 227
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Praha
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 November 2013 via mobile

I stayed here only for one night before flying back from the business trip. This was my second stay here and I have to say that there was nothing special to complain about. The rooms are clean, the bathroom is quite basic but the door to the glass shower does not work. There is an aircondition system inside the room, unfortunatelly one can slightly smell a cigarette smoke likely from some other rooms. The shuttle works perfectly and one can get to the airport in ten minutes. There are complimentary basic drinks in the fridge which is nice welcome after busy day.

Stayed November 2013, travelled on business
Helpful?
Thank justbig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel P, Manager at Van der Valk Brussels Airport, responded to this review, 17 December 2013
Dear,

Thank you very much for your review on trip advisor.
Your feedback is important to our company in order to improve our service on a daily basis.
We're a non-smoking Hotel, so you shouldn't have had any sigarette smoke smell unless somebody mis-understood our policy in this matter.
Sorry for the inconvenience in any case, we will see how we can improve the non-smoking signage in the rooms.

I hope we will have the pleasure in welcoming you again @ Van der Valk Hotel brussels Airport, and please feel free to contact me if I can be of any assistance,

have a nice day,

Joris Toye
Deputy Director
j.toye@brussels.valk.com
+32/474 174 227
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Van der Valk Brussels Airport

Property: Van der Valk Brussels Airport
Address: Culliganlaan 4B, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Diegem
#2 Romantic Hotel in Diegem
#2 Family Hotel in Diegem
#3 Business Hotel in Diegem
Price Range (Based on Average Rates): £
Hotel Class:4 star — Van der Valk Brussels Airport 4*
Number of rooms: 224
Official Description (provided by the hotel):
Welcome to Van der Valk Hotel Brussels Airport. At a mere five minutes distance from Brussels Airport and 20 minutes distance from the vibrant center of Brussels you will find the New Van der Valk Hotel Brussels Airport. With 224 luxurious rooms, 13 modern and multifunctional meeting rooms, cozy restaurant and contemporary bar and lounge we are the ideal place for businessmen and leisure guests alike. We offer a free shuttle service to and from the airport. If you would like to visit the city, the station is only a 5 minute walk away from our hotel and in 15 minutes you will find yourself in the middle of everything. Take advantage of our spacious garage, the perfect place to leave your car while on vacation. In fact don’t take our word for it, come and have a look! ... more   less 
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Also Known As:
Van Der Valk Brussels Airport Hotel Diegem

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