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Reviewed 30 October 2015 via mobile

Outstanding room with excellent bath (heated floor, towel rack, huge rain shower (head). Path to room was a little weird due to building expansion, but doable. I stayed one night and was charged for someone e else's room and then charged again later for my room. I had to spend time explaining the situation, to get the charge reversed and a new receipt but they came through. I'd stay there again!

Date of stay: October 2015
Trip type: Travelled on business
Thank Midego68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorien B, Guest Relations Manager at Van der Valk Brussels Airport, responded to this reviewResponded 1 November 2015

Dear Guest,

Thank you for your sharing your feedback on Tripadvisor. This really means a lot for us.
I'm so sorry for the inconvenience you encountered with your bill. I'm happy to see everything turned out well at the end.
Looking forward already to welcome you again.

Warm regards,

Dorien Broothaerts
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2015

I found the restaurant for evening fine. Breakfast buffet overpriced and it appears you cannot order just a coffee and pastry.

Rooms clean and functional.

Location 5 mins taxi from airport.

Service good.

Date of stay: October 2015
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
1  Thank jdx5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorien B, Guest Relations Manager at Van der Valk Brussels Airport, responded to this reviewResponded 1 November 2015

Dear Guest,

Thank you so much for your feedback.
Our breakfast buffet is extremely extended. Maybe a little bit more pricy, but absolutely worth it!

Very happy to see you enjoyed your stay with us.

Kind regards,

Dorien Broothaerts
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2015 via mobile

Tried this hotel for business, depends if there is any EU conferences the price can double overnight. Restaurant is pricy and limited choice. The gym needs more equipment. But worst part is the beds, it would have been more comfortable sleeping in the car park, they are as hard as hell. Pick a room in the new part of the hotel next door to the main building

Date of stay: October 2015
Trip type: Travelled on business
Thank Martyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorien B, Guest Relations Manager at Van der Valk Brussels Airport, responded to this reviewResponded 29 October 2015

Dear Guest,

Thank you for your review.
The comfort of a bed is of course a personal feeling, but we do appreciate your opinion about this. Your feedback is very valuable for us in order to constantely improve our services.

Looking forward to welcome you back.

Warm regards,

Dorien Broothaerts
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2015

Beautiful hotel with excellent services and ambiance. Lobby area luxurious, staff highly professional and courteous. Lounge and restaurant are full service with very good food. Rooms are spacious, comfortable, and have numerous amenities

Date of stay: October 2015
Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorien B, Guest Relations Manager at Van der Valk Brussels Airport, responded to this reviewResponded 27 October 2015

Dear Guest,

Beautiful, excellent, professional, courteous, luxurious, wonderful, full service, very good, spacious, comfortable!!!!
What an amazing review!
THANK YOU SO MUCH!!!!!

Dorien Broothaerts
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2015

Stayed at Van der Valk due to a 6.15 departure the next morning. The room was very spacious and the bed very comfortable. I enjoyed a beer at the bar the night before. I only wished I could have stayed longer. They have electric bikes available for use at no charge!

Date of stay: October 2015
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorien B, Guest Relations Manager at Van der Valk Brussels Airport, responded to this reviewResponded 26 October 2015

Dear Jim,

Thank you for sharing your feedback on Tripadvisor.

We also wished you could have stayed longer....

Dorien Broothaerts
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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