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“You get what you expect” 4 of 5 bubbles
Review of Holiday Inn Brussels Airport

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Holiday Inn Brussels Airport
Ranked #5 of 12 Hotels in Diegem
Reading
Level Contributor
103 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“You get what you expect”
4 of 5 bubbles Reviewed 26 March 2014

The hotel is about 10 minutes from the airport by shuttle bus, but only at set times and no connection during the middle of the day, so be warned!

Hotel is not very attractive from the outside, a long un-intersting block!!

Reception clean and bright and check in efficient, although no recognition of the "Platinuim status"! Room was fresh and a good size with the bed set lenght ways in the room rather than across with flat screen on the wall so easy to watch from bed and it had digital radio too.

Working area comfortable behind head of bed. Wifi was fine and free so can't complain

Breakfast had a good choice of options from cold and hot options but it was not CHEAP (23 Euros)!!!! Looked in the night before for dinner but decided it was too expensive for the choices.

So overall you know what you expect with a Holiday Inn and this one delivers all that, functional but not exciting.



Bathroom was clean but rather small

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pair211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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788 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
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Padua, Italy
Level Contributor
151 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 25 March 2014

Wifi in the room was not working with Iphone/Ipad, only with laptop....this is not acceptable for an hotel of this price. In addition the room was cold and no possibility to adjust the temperature. Too much for a Holiday Inn level.

  • Stayed March 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Rigoletto111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, 2 April 2014
Dear Guest,

It has indeed caught our eye that Apple manufactured devices had been experiencing some issues with connecting to our network. Reason why a complete re-evaluation of our network has been ordered by our GM, it is just a pity that you had to still encounter this during your stay.
What concerns our A/C devices, your comment really surprises me since, during the last week of March all our devices have been renewed, reason why I would like to discuss this matter with you further. Feel free to contact me at a time of your convenience.
I remain at your disposal

Regards,

Carmen Santana
carmen.santana@hibrusselsairport.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 March 2014

I stayed for two nights. Hotel is very good for business stay near airport. Staff is very cooperative. Rooms are clean, big and comfortable. The food in bar is also very good. They have a nice health and fitness centre too. Railway station is 10 mins walkable from Hotel from where we could go around.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank k_shenbagavalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, 2 April 2014
Dear Guest,

We are pleased to hear that our facilities and location have met your expectations.
We thank you for sharing your feedback with us, and hope to serve you again in the near future!!
Feel free to contact me should you need any assistance.

Regards,

Carmen Santana
carmen.santana@hibrusselsairport.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Connecticut
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 22 March 2014

Room was modern and had the requirements for staying near the airport. The wifi in the room was free but so slow. The shower was warm but no water pressure. The gym equipment was good, three life fitness treadmills so I could run which was great. The pool and hot tube, neither I used looked nice. The lockers smelled horrible and needed cleaning.

Stayed March 2014
Helpful?
Thank lmartini1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, 2 April 2014
Dear Guest,

Thank you for taking the time to review our hotel and share your experience with other travelers.
We have taken note of your comments and shared them with our responsibles. Nonetheless in order to take measures to avoid these issues repeating themselves in the near future we would like to further discuss them with you.
Please feel free to contact me at a time of your convenience. I remain at your disposal.

Regards

Carmen Santana
carmen.santana@hibrusselsairport.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kota
Level Contributor
66 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 19 March 2014

I stayed for two nights. Hotel is very good for business stay near airport. Staff is very cooperative. Rooms are clean, big and comfortable. The food in bar is also very good. They have a nice health and fitness centre too. If you have plan to visit city, it is not the right choice. Nearest Train station is about 10 mins by walk. By taxi also it takes about 1 hour to reach city.

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RKBirla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, 2 April 2014
Dear Guest,

Thank you for taking the time to review our Hotel!

We are so please to hear that we have met your expectations and hope to see you back in Brussels really soon!!

Feel free to contact me should you need any sort of assistance.

Regards,

Carmen Santana
carmen.santana@hibrusselsairport.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 17 March 2014

As a IHG Priority Club member selected this Holiday Inn for night prior to flying out from Brussels. Its only 15 by shuttle to the airport. Will not do that again! Shuttle service has very limited hours (morning and nite) so check ahead to make sure they can pick you up. Taxis from the airport are limited as its not "worth" the driver's time to make such a short run so plan carefully. Pleasant receptionists who were very helpful. Rooms are nice but we could not get the a/c to come on which made for very unpleasant night of sleep. The hotel is isolated in a business park area with no close stores or restaurants. The bar serves a good dinner menu. Breakfast was robbery, however. A continental breakfast buffet was 23 euros per person for standard coffee, breads, and some lukewarm hot entrees (bacon, crepes, eggs) The only staff we saw was the maître' d who asked for our room number to charge us. No other servers around to clean tables, offer assistance. Holiday Inn should be ashamed to bilk its customers for such an expensive, yet underwhelming breakfast. At this remote hotel you are hostage to this "take it our leave it" meal.

Room Tip: Avoid rooms on 1st or 2nd floor. There is a pool table on the open 2nd floor lounge area at the end...
See more room tips
  • Stayed March 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank TheSheckys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, 21 March 2014
Dear Guest,

First of all I can guarantee you that this does not reflect at all our daily way of working. I has been a rather unsettling surprise to learn that this has been your experience.

Indeed our shuttle has specific timings, a decision taken by our management in the interest of becoming a more eco-responsible company and reduce CO2 emissions. At the same time we are aware of the challenge that represents taxi transportation to our Hotel, and this has been brought up to the Airport authorities, as well as the representatives of taxi companies. As we speak solutions are being presented, but unfortunately is not an issue that will be solved overnight.

Your feedback from Breakfast and Restaurant have been shared with our Executive Chef. Nonetheless I would like to deeper discuss them with you if possible. Please be so kind to contact me at your earliest convenience in order to do so.

I remain at your disposal.

Carmen Santana
Guest Services Manager
carmen.santana@hibrusselsairport.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Diegem hotels

Surrey, UK
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 14 March 2014

Stayed here on business for 3 nights. The hotel is nice and modern and generally had a nice modern feeling to it. We used some of the meeting rooms at the hotel – all well stocked with coffee/hot drinks and water. The hotel provides free WiFi in rooms and meeting rooms. The staff are very courteous and I always received a good morning or good evening from them.

My room was towards the end of the corridor from the lift and was generally quite. The room was nicely laid out with plenty of cupboard space, a desk and a comfortable chair. It also had a tea/coffee machine with delicious coffee. The bed was quite comfortable with a choice of pillows. The bathroom had a bath with a shower – the shower had a nice powerful flow. The sink tap had a leak on my second day which was very promptly fixed. The only really annoying point was that the air conditioner was located over the TV at the bottom of the bed – so when it was on, the flow of air was directed at the head of the bed. It was it very drafty when sleeping and I ended up with a bit of a sore neck.

There was a good variety of food on offer for breakfast – all delicious! The swimming pool was a nice size and temperature for a morning swim.

Overall an enjoyable stay.

Room Tip: Away from the lift.
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank geharvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, 20 March 2014
Dear Guest,

Thank you for taking the time to review our hotel and share your experience with other travelers.

We are pleased to hear that our staff has been of service and that you have enjoyed your stay in our facilities. We truly hope to welcome you once again in the near future.

Best regards,

Carmen Santana
Guest Services Manager
carmen.santana@hibrusselsairport.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Brussels Airport

Property: Holiday Inn Brussels Airport
Address: Holidaystraat 7, Diegem 1831, Belgium
Phone Number:
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Diegem
#5 Business Hotel in Diegem
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Brussels Airport 4*
Number of rooms: 310
Official Description (provided by the hotel):
Holiday Inn Brussels Airport hotel is located in the business area of the Brussels Airport, near to the NATO and offices of DHL, British Telecom, Cisco Systems, Hewlett Packard, Johnson Controls, Honeywell, Canon, Deloitte, Bayer, 3M, Toyota, with complimentary shuttle bus on set times to these offices. The fully renovated Holiday Inn Brussels Airport hotel has the largest rooms (32 sq. meters) of all hotels at Brussels Airport. The hotel offers 14 meeting rooms with a maximum capacity of 500 people and 800 Sq. meters. Wireless internet is free of charge in the entire hotel! A scheduled free shuttle service from/to Brussels Airport and the hotel is available for our guests. Enjoy our bar-resto, the extensive Health & Leisure Club with INDOOR SWIMMING POOL, Jacuzzi, steam room and fitness. You can enjoy a real wellness weekend! Holiday Inn Brussels Airport is the perfect hotel when you want to visit the Eurantica Brussels Fair or Intensive Care in March, European Seafood Exposition in April or any other fairs in Brussels Expo. ... more   less 
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Also Known As:
Holiday Inn Brussels Airport Hotel Diegem
Brussels Airport Holiday Inn
Holiday Inn Diegem
Diegem Holiday Inn

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