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“excellent business hotel”

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Holiday Inn Brussels Airport
Ranked #5 of 12 Hotels in Diegem
Brussels, Belgium
Level 4 Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“excellent business hotel”
Reviewed 15 June 2014

I always stay there when I don t want to go downtown. Rooms are very nice and comfortable, bathrooms clean with bathtub, indoor swimming pool, huge parking, shuttle to the airport. Standard Hol Inn fare but it s worth mentioning this one is consistent.
Try to avoid rooms with a connecting door (unless you like hearing everything the neighbour does), and the 4th floor rooms are the best, with complimentary wine in the fridge.
The breakfast buffet is expansive AND expensive, but there is free wifi. Parking however is not free.
If you have anything to do for business in the area or want to be close to the airport for early or late flights, this is for me the best hotel in that neighbourhood (and I have tried them all).

Room Tip: 4th floor.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philippe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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840 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
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Galway
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 June 2014 via mobile

Stayed in this hotel for 2 nights.

Room, meeting room, food, shuttle service to airport: all you need is there from the complimentary fresh bottle of water to the ironing board.

Staff is friendly and helpful.
Very adapted to business travel and much better than most hotels in the area.

Stayed June 2014, travelled on business
Helpful?
Thank antoine-shannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 5 Contributor
83 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 9 June 2014

Like Whittingtonx2, we stayed with a group of Cliff Richard fans. The hotel is very clean and beautifully decorated, and our room was very comfortable. The coffee machine didn't work, and reception just muttered "Désolé", which translates as 'Terribly sorry, but no, I'm not going to do anything about it.'

The breakfast staff were all impressively grumpy: they seem to have a thing about Newmarket Tours customers. The buffet breakfast itself was very well set out, with impressive choice.

The bar shut at 10pm, reminiscent of Scotland in the 1960s, but with rather better beer. However, the management did keep the bar open when the Cliff fans came back late after the concert.

The 'very good' rating is based on the facilities: for example, the pool and the jacuzzi are impressive - no extra charge for this. The staff (with one unpleasant exception) were very polite - they all speak English - but don't seem to be very interested in anything much.

Room Tip: Rooms on the entrance side of the hotel face the airport: leave your window open and there's air...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pawel4380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old Colwyn, United Kingdom
Level 4 Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 June 2014

Stayed last weekend with a group of Cliff Richard fans. Holiday arranged through Newmarket specially to see Cliff. Excellent weekend.
Reception staff helpful especially with our query re the internet. The outside had been decorated to look like a beach with sand, deckchairs and a volley ball net.
The breakfast was adequate although the female staff were a little grumpy. The food was quickly replenished ranging from bacon, egg, beans etc.to cold meats and cheese and fresh fruit and yogurt.

Room Tip: Even numbers overlooking tennis court odd numbers overlooking car park so some noise and diesel fum...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Whittingtonx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 June 2014

Shocking is the word I would use to describe this hotel.
I checked in on 1st June and am still here till 6th, but the staff are awful.
Bar there is never anyone there who knows what they are doing and often no one there, when you go to reception as I did tonight they just look at you as if to say "so what".

A complete bunch of jokers who have no idea how to run a hotel and customer service may as well be an alien word.
I complained twice and still no improvement.

Room Tip: Don't stay here pick another hotel
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dominic C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, 20 June 2014
Dear Dominic C,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Diegem hotels

Ohio
Level 5 Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 28 May 2014

The price was quite affordable for the stay and the staff at the desk were friendly and helpful in planning a trip to the Grand Place via train. Speaking of trains, the Deigem train station is less than a 10 min walk from the Hotel providing access to the city and airport. Plenty of parking for your car and a large shuttle with plenty of storage for transport to and from the Airport. Note that breakfast may not be included in your room fee.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SjHughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid
Level 6 Contributor
506 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed 28 May 2014 via mobile

I stayed in this Holiday Inn for just one night after being booked by my company. When you arrive, the hotel looks very shabby and worn from outside. Luckily, lobby and rooms have been modernised and are OK. Everything else is bad: staff is undertrained and could not care less, noise from the airport is disturbing from 0600, there was not enough water pressure in my room (2nd floor) and price is absolutely unjustifiable. Only for airlines crews, thanks.

Stayed May 2014, travelled on business
Helpful?
Thank Dr_cooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, 14 June 2014
Dear Dr_cooke,

Thank you for staying with us and for posting a review about our property. We’re glad you liked the modernised look of the lobby and rooms. On the other hand, we are sorry you were not satisfied with the rates. Prices may vary depending on the dates and are competitive within the area. The issues you have raised regarding the overall look of the hotel and the noise challenges have been taken note of. Guest feedback is our best resource for improvement, and we thank you for writing a candid review. We look forward to serving you again in the future.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Brussels Airport

Property: Holiday Inn Brussels Airport
Address: Holidaystraat 7, Diegem 1831, Belgium
Phone Number:
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Diegem
#5 Business Hotel in Diegem
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Brussels Airport 4*
Number of rooms: 310
Official Description (provided by the hotel):
Holiday Inn Brussels Airport hotel is located in the business area of the Brussels Airport, near to the NATO and offices of DHL, British Telecom, Cisco Systems, Hewlett Packard, Johnson Controls, Honeywell, Canon, Deloitte, Bayer, 3M, Toyota, with complimentary shuttle bus on set times to these offices. The fully renovated Holiday Inn Brussels Airport hotel has the largest rooms (32 sq. meters) of all hotels at Brussels Airport. The hotel offers 14 meeting rooms with a maximum capacity of 500 people and 800 Sq. meters. Wireless internet is free of charge in the entire hotel! A scheduled free shuttle service from/to Brussels Airport and the hotel is available for our guests. Enjoy our bar-resto, the extensive Health & Leisure Club with INDOOR SWIMMING POOL, Jacuzzi, steam room and fitness. You can enjoy a real wellness weekend! Holiday Inn Brussels Airport is the perfect hotel when you want to visit the Eurantica Brussels Fair or Intensive Care in March, European Seafood Exposition in April or any other fairs in Brussels Expo. ... more   less 
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Also Known As:
Holiday Inn Brussels Airport Hotel Diegem
Brussels Airport Holiday Inn
Holiday Inn Diegem
Diegem Holiday Inn

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