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“Airport hotel”

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Ibis Brussels Airport
Ranked #9 of 12 Hotels in Diegem
Reviewed 4 August 2014

Stayed for one night after a late flight into Brussels. The gentleman who checked us in was very friendly and helpful and spoke good English. The room was a good size, as was the bathroom, and the bathroom door opened out into the room, acting as a second barrier to the noise of the corridor, which was ingenious!

Didn't visit the bar/restaurant or eat breakfast so can't comment on that.

The staff on reception the next morning were a little less helpful; they were standing talking in the room behind reception and didn't come out until I walked into their line of sight several times, looking out of the hotel doors as though I had somewhere to be in a hurry. However, this was only a minor thing, and they were perfectly friendly when they did come out.

Free shuttle bus between the hotel and airport was much appreciated, as was the free wifi.

Stayed: July 2014, travelled as a couple
Thank rachiikins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this reviewResponded 5 August 2014

Dear rachiikins

We were thrilled to read your 4 stars review of our IBIS hotel on TripAdvisor and we hope to see you back very soon!

Many thanks and kind regards

Nils Picqueur
Deputy Manager

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136 - 142 of 665 reviews

Reviewed 2 August 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
Thank Colin Y
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this reviewResponded 5 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 July 2014

I stayed here for one night and it was cheap and comfortable. Rooms were small but clean, the hotel next door has a restaurant/bar. Nothing around the hotel tho, so that restaurant is the only choice.
We had a shuttle to the airport that was complementary from the hotel.

  • Stayed: August 2013, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Carlatkd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this reviewResponded 5 August 2014

Dear madam Carlatkd,

It was with great pleasure that we read your positiv feedback on TripAdvisor. Your comments inspire us to strive harder in servicing our guests, therefore is your feedback of great value for us.

Many thanks for your continuous support and hope to welcome you again very soon.

Kind regards,

Nils Picqueur
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
1  Thank Mahven
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this reviewResponded 29 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 July 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank chiavarols
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NilsPicqueur, DEPUTY MANAGER at Ibis Brussels Airport, responded to this reviewResponded 16 July 2014

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Reviewed 6 July 2014

We were there with a group of tourists. Nice place, the rooms are clean, stuff is helpfull. Not far from the bus stop to go to the city centre. The stuff is helpful. The breakfast menu is adequate to satisfy the appetite but there was some problems with black coffee.
Good price for this place, not expensive.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank KJMMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this reviewResponded 8 July 2014

Dear mister "KJMMP",

We are pleased to read that you and the group had an enjoyable stay in our hotel. It is encouraging as our guest's satisfaction is our primary concern.

I would like to end by saying that it was a pleasure to serve you at Ibis Airport and we hope to see you again soon.

Many thanks and kind regards

Nils Picqueur
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

The service at this hotel is the pinnacle of incompetence. Instead of money on my card and the account stay, they took it, and then I paid cash for the stay. Three weeks fighting for a refund of my money and there is no effect. This is a big scandal. No one in my company already does not stop there.
Krzysztof Barszcz

  • Stayed: June 2014, travelled on business
    • Service
1  Thank Kristof1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this reviewResponded 8 July 2014

Dear mister Kristof1965

Thank you for informing us about your problem.

If you could kindly find the time to send me the exact details of your stay so I can investigate the issue.

Many thanks for your comprehension and reaction.

Nils PIcqueur
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Brussels Airport

Address: Bessenveldstraat 17b, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 12 Hotels in Diegem
Price Range: £45 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Brussels Airport 3*
Number of rooms: 98
Official Description (provided by the hotel):
The Ibis Brussels Airport hotel is located in Diegem, 8 km from the centre of Brussels, 5 km from the European HQ district and 3 km from the airport (free shuttle service available from 6am to 11pm). The hotel is in the centre of the business district and near the NATO headquarters. Book one of our 96 rooms and make use of our facilities, two meeting rooms, a restaurant with traditional Belgian cuisine, a bar open 24hrs and private outdoor parking. Business guests will appreciate use of WiFi Internet. ... more   less 
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Also Known As:
Ibis Brussels Airport Hotel Diegem
Ibis Hotel Brussels Airport

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