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“Friendly and helpful staff”

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Novotel Brussels Airport
Ranked #3 of 12 Hotels in Diegem
GreenLeadersBronze level
Reviewed 10 March 2014

This is hotel is just what you expect from a Novotel, not luxury but has everything you need. The staff were very friendly and extremely helpful (especially when the lock jammed on on bedroom door). We were able to use the airport free shuttle bus to go to the station to get the train into the city centre. Given the close proximity of the airport it was remarkably quiet, enabling us to have a very good nights sleep. The room was clean, the shower was very good and there was a good range of channels to choose from on the TV. The tea and coffee making facilities were not brilliant but tea bags and fresh milk were given by the restaurant staff when requested. The breakfast was extensive with food to suit all tastes.

  • Stayed: March 2014, travelled as a couple
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1  Thank Kathryn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 18 April 2014
Google Translation

Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

Report response as inappropriate
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417 - 423 of 1,375 reviews

Reviewed 8 March 2014

This is a good hotel for both business and travellers alike.
Arrived pretty late was greated by very friendly and obliging staff.
Nice rooms, great bar, spotlessly clean rooms. good restaurant and generous breakfast.
Very convenient location.

  • Stayed: February 2014, travelled on business
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2  Thank Etypejag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 10 March 2014
Google Translation

Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014

I chose this hotel because of the free "navette" shuttle bus and I was not disappointed. The journey is less than five minutes. It runs every 20 minutes during the week and half-hourly at weekends, although there are some gaps and it is worth asking the hotel to email you a schedule in advance. I asked for and was given a quiet room away from the road. The room was comfortably furnished, with separate toilet, as is usual with Novotels. I can't say I like the Novotel square pillows. There is only a buffet breakfast on offer, but there are other options at the airport. The staff were helpful and spoke good English. It is not a hotel for visiting Brussels, although it is perfectly possible to do so, if you return to the airport and travel in to Brussels centre by bus or train, but is particularly handy if you need a convenient stopover hotel near the airport.

Room Tip: Ask for a quiet room away from the road
See more room tips
  • Stayed: February 2014, travelled with family
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2  Thank SilverTravellersUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 10 March 2014
Google Translation

Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

If you have stayed in a Novotel before then you will know exactly what to expect. The staff are friendly and helpful, the rooms clean and modern, with tea, coffee and enough TV channels to satisfy most people.
It's not luxurious, but more than adequate. It is very convenient for the airport, but which also means there is not much nearby. definitely okay for a business trip, but maybe not if you're visiting Brüssels fort a Holiday or long Weekend.

  • Stayed: February 2014, travelled on business
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1  Thank AndyRead888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 10 March 2014
Google Translation

Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

If you need to stay close to Brussels' airport, for instance because you have an early flight to catch, then the Novotel is a safe bet: Clean, functional, quiet, well-run. But it is also depressing: 1980's architecture with white-painted concrete walls in the bedroom, bathroom, everywhere actually. Even the food at dinner or breakfast is bland. I think I will try another option next time.

  • Stayed: February 2014, travelled on business
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Thank ontheotherside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 10 March 2014
Google Translation

Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2014

We stayed here during an emergency 13-hour layover in Brussels. I booked online two days prior to arrival without any problems. The shuttle was great. The driver didn't speak English, but I was able to communicate with him in French, so no problem. Very courteous toward my elderly mother, who was traveling with me. It's very close to the airport. Check-in (as was check-out) was rapid, and, again, hotel staff very courteous. Like other reviewers, I found the bar and restaurant service slow, but it seemed woefully understaffed, so not due to laziness or apathy. The hamburger was the best I've had in a long time. Highly recommended!

We had all the amenities we needed in our room, and the front desk remembered our wake up call. Thanks to the Novotel staff, we arrived back at the airport in plenty of time for our early morning international flight. I thought it was going to cost us an arm and a leg, but the prices were reasonable. It was also very quiet, even though our room faced a highway.

  • Stayed: January 2014, travelled with family
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2  Thank Traveller2010NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 4 February 2014

Dear Sir, Dear Madam,

We very much appreciate your comments regarding your stay at the NOVOTEL BRUSSELS AIRPORT. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Patrick Maes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2014

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Accorhotels.com
1  Thank Tofferabroad
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 4 February 2014
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Brussels Airport

Address: Leonardo da Vincilaan 25 | Bedrijvenzone Diegem-Vuurberg, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Diegem
#3 Family Hotel in Diegem
#4 Romantic Hotel in Diegem
Price Range: £62 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Brussels Airport 3*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Brussels Airport hotel is located 30 min by train from the centre of Brussels. This 3 star hotel is the ideal base for a business trip to the Belgian capital or to the Heysel Exhibition Park. Connected by a free 24 hr shuttle to Brussels Airport, the hotel features 209 modern and comfortable rooms, plus 9 modular meeting rooms and a fitness centre. The bar and restaurant, open until midnight, boast views of the garden. ... more   less 
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Also Known As:
Novotel Brussels Airport Hotel Diegem
Novotel Hotel Brussels Airport
Novotel Diegem
Novotel Hotel Diegem
Diegem Novotel

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