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“Good hotel for business, stop over”

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Novotel Brussels Airport
Ranked #3 of 12 Hotels in Diegem
GreenLeadersBronze level
Trinidad
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good hotel for business, stop over”
Reviewed 10 July 2014

First stay in this hotel on business, my previous stays were at the Crowne Plaza just 5 minutes away. Room was clean, quiet even though you could see the runway of the airport. Very friendly staff who were very helpful. A free shuttle that runs every 30 minutes to and from the airport. Buffet dinner was okay, fairly good selection.

Room Tip: Ask for a room on upper floors
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  • Stayed February 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank RJB20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this review, 29 July 2014
Google Translation
Beste,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,284 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Kingston-upon-hull, United Kingdom
1 review
Reviewed 10 July 2014

Nice Hotel, clean, and staff were mostly very nice. Great free shuttle service to the Airport, only about a mile away, where we caught either the train or bus into Brussels. Food and restaurant service very good, but no ice machine, and received some strange looks when asking for ice.

Room Tip: We stayed here twice, the first week on the ground floor where the windows are double, double glazed...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels

Helpful?
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this review, 29 July 2014
Google Translation
Beste,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jericho, Vt
Level Contributor
216 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 6 July 2014

The staff is friendly, the rooms are small but clean and, more importantly, the beds are good and there is no noise from coming and going airplanes, The shuttle runs on time and the price is reasonable. .

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels

Helpful?
Thank DutchOmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this review, 7 July 2014
Google Translation
Beste,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 July 2014

We have stayed numerous times at the hotel for almost 20 years now and the experience is always consistent. It is practical, well priced, and the staff is extremely helpful and friendly. The parking and restaurants are also handy and affordable if needed,

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels

Helpful?
Thank Chrisbmsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this review, 7 July 2014
Google Translation
Beste,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bruges, Belgium
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 July 2014

very close to the airport.Free shuttle from and to the airport day and night breakfast from 5am in the morning. breakfastbuffet. Nice rooms,very quiet.Reception is very helpfull.Eveningmealsare very nice

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anne_ca12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this review, 7 July 2014
Google Translation
Beste,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waregem, Belgium
Level Contributor
138 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 July 2014

- nice rooms
- businessfocussed hotel (good if you need to fly, but no family hotel to stay long of course)
- nice breakfast
- nice bar upstars
- proff staff
- easy parking !!! (big plus in brussels!!!)
- outdoor swimmingpool in summertime!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BartFromWaregem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this review, 7 July 2014
Google Translation
Beste,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
192 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 25 June 2014

The hotel is smart and modern, with all the usual facilities. The rooms are clean, modern and large. The beds are firm and comfortable enough for a good night's sleep. The pillows (as per the Novotel norm) are quite cheap as is the duvet.

The bathrooms are well equipped and spacious, (and again, as per the Novotel norm) the towels are quite small and thin.

Room sound insulation isn't very good, so if you are a light sleeper you will hear noise from other rooms.

I did not visit the bar or restaurant.

The service is pleasant and efficient.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this review, 7 July 2014
Google Translation
Beste,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Brussels Airport

Property: Novotel Brussels Airport
Address: Leonardo da Vincilaan 25 | Bedrijvenzone Diegem-Vuurberg, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Diegem
#3 Family Hotel in Diegem
#4 Romantic Hotel in Diegem
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novotel Brussels Airport 3*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Brussels Airport hotel is located 30 min by train from the centre of Brussels. This 3 star hotel is the ideal base for a business trip to the Belgian capital or to the Heysel Exhibition Park. Connected by a free 24 hr shuttle to Brussels Airport, the hotel features 209 modern and comfortable rooms, plus 9 modular meeting rooms and a fitness centre. The bar and restaurant, open until midnight, boast views of the garden. ... more   less 
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Also Known As:
Novotel Brussels Airport Hotel Diegem
Novotel Hotel Brussels Airport
Novotel Diegem
Novotel Hotel Diegem
Diegem Novotel

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