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Novotel Brussels Airport
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Reviews (1,480)
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342
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All reviewssofa bedbrussels airportfree shuttledouble windowsseparate toiletbuffet dinneran early flighttea and coffee making facilitiesclean roomscomfortable stayshuttle servicethe hotel offersshort staystayed for one nightburgerself servicebusiness trip
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Reviewed 12 August 2014

i was on transit and had to spend a few hours near the airport. chose to stay here as i am an Accor Advantage member. the staff was very cold on check in and things just worsened when i entered the room. this was probably the shabbiest room that i have been in and i am sure that it wasnt cleant or inspected after the previous guests had checked out.

  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Siddhant B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 12 September 2014
Google Translation

Beste Klant,

Dank u voor het delen van uw feedback.
We zijn blij te lezen dat u een een aangenaam verblijft heeft gehad in NOVOTEL BRUSSELS AIRPORT en kijken ernaar uit u weldra terug bij ons te mogen verwelkomen.

Nogmaals bedankt voor het delen van uw ervaringen
Met vriendelijke groeten,

Patrick Maes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

This hotel is close to the airport, price is good and you have no noise from the planes. the rooms a clean and big and you have a bar what could be noisy, mostly with some tourists. the shuttle is good organised, only if you want an early one (before 6am) than the hight staff is not so effective. but your bus is waiting for you.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Lucbos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 12 September 2014
Google Translation

Beste Klant,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Met vriendelijke groeten,

Patrick Maes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014 via mobile

The hotel is really close to the airport. The free shuttle picks you up at ground 0 and it runs frequently.
Our check in was quick and pleasant. The staff was very friendly and helpful. The kids got treats and the hotel is very family friendly. The room is nice size. The TV has mostly news related channels. The bathtub is very high and hard to get it. The food is good and plenty to choose from at breakfast.
Pros
*close to hotel, free shuttle, excellent customer service, comfortable rooms
Cons
*bathtub too high
*lack of English kids channels

Stayed: August 2014
Thank FromConstanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 12 September 2014
Google Translation

Beste Klant,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Met vriendelijke groeten,

Patrick Maes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

we had to spent a night just before the plane - and it was a pleasant stay. Big room, separate shower and toilet... Their restaurant surprised us having an all-you-can-eat option for their buffet, and there selection was perfect. No noise from the airport, in case you wonder. As we were leaving early morning they had a free shuttle to the airport. It all this pleasure didn;t cost much, considering prices in Europe - a little bit over 100 eu. It was a nice way to say "good trip" from Europe.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank ira2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 12 September 2014
Google Translation

Beste Klant,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Met vriendelijke groeten,

Patrick Maes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

OK hotel for people travelling to/from airport. Free shuttle bus to/from airport, too far away to walk. Outdoor swimming pool not heated, for summer use only. Nice restaurant/buffet and bar area. Excellent service.

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Arild L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 6 August 2014
Google Translation

Beste,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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