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359
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All reviews sofa bed brussels airport free shuttle paper cups separate toilet buffet dinner an early flight tea and coffee making facilities rooms are nice shuttle service the hotel offers half an hour short stay burger self service business trip business hotel
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Reviewed 24 February 2017

my first rate was 99 euro a night, then it changed to 119/night with a free breakfast, but upon checkout the breakfast was an additional 20 euro - which I could have bought at the airport for half the price. and the shower drained backed up and overflowed twice

  • Stayed: February 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank daverK8586HM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2017 via mobile

Arriving late at night I was picked up for free at the airport (a big plus), but getting to the hotel this positive experience was totally forgotten because of the extreme slow check-in. The staff member was slow, had to retype things several times and still managed to provide me a room key that had not been activated. The room was good, clean and the bed comfortable. The breakfast was good: enough choice and a relaxed ambiance.

Stayed: February 2017, travelled on business
Thank Raymond K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 22 February 2017
Google Translation

Beste Klant,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs en zijn blij dat u tevreden was over uw verblijf in ons hotel.
Bedankt voor uw opmerking met betrekking tot de check-in tijd.

Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Met vriendelijke groeten

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2017 via mobile

Hotel decent
Exactly what you can expect from a hotel.
Clean and it did the job
Personell is a bit slow and I don't know why checking in does need take that much time. But okay not a very big deal.
Close to the airport.

Stayed: February 2017, travelled on business
Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 22 February 2017
Google Translation

Beste Klant,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs en zijn blij dat u tevreden was over uw verblijf in ons hotel.
Bedankt voor uw opmerking met betrekking tot de check-in tijd.

Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Met vriendelijke groeten

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2017

Nice welcome from staff on reception. Disappointed in room as smelt heavily of cigarette smoke. Only 2 paper cups provided for hot drink in room although 4 of us shared the room. Staff in restaurant very miserable and obviously not enjoying their job. Food very good quality; but not cheap.

  • Stayed: February 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Broomhall N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 22 February 2017
Google Translation

Beste Klant,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Met vriendelijke groeten

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2017

I wanted somewhere with a inside pool and gym .even though this premises did not have a pool i thought i could take advantace of my advantage plus card but not accepted so i would next trip use the accommodation that firstly had a pool and if a member of accor would accept the Advantage plus card

  • Stayed: February 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Vicky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded 22 February 2017
Google Translation

Beste Klant,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Met vriendelijke groeten

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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