I booked a 2 night stay here and made a request for a high floor smoking room overlooking the main road. On arrival, I was given a ground floor non-smoking room on the opposite side of the hotel to which I'd requested.
I pointed out to the man on reception my request, he looked at my booking & said that he couldn't change my room as the hotel was full and that if I wasn't happy, I could have my money back.
He was rude and said that I was holding the rest of the queue with my query.
The following morning, I went to reception at 0800 to ask if they could change my room for that evening and was told once again that they couldn't change my room, without even bothering checking the computer for that night.
Sleep was hard to come by with lots of youngsters running amok most of the night, slamming doors & running up and down the corridors.
Another guest I spoke to had complained about this and was told by reception that it was up to the teachers to control the children.
Also, the shuttle bus to and from the airport does not run between 1000 & 1700 which is not much use if you need to travel during this time span.
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- Also Known As:
- Etap Brussels Airport