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“Decent Hotel, Ludicrous Parking...”

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Thon Hotel Brussels Airport
Ranked #11 of 12 Hotels in Diegem
Aberdeen
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Decent Hotel, Ludicrous Parking...”
4 of 5 bubbles Reviewed 26 October 2013

The final leg of our Belgian tour took us to Brussels for an overnighter before our flight home; hotel is in a good location with regards to the airport. Check in was simple and efficient, our room was on the 1st floor. Room was bright but a little on the small side, however this is usually the case with an airport hotel. Bathroom was nice and clean with all the amenities you would expect. We travelled into Brussels in the afternoon, it is a fair distance from the city centre but with the sat-nav it was easy enough. Restaurant was ok if a little over-priced for the product. Restaurant area was clean and tidy as well as the bar area. The next morning, checking out was simple but one thing I must comment on is the parking issue, charging guests for on-site parking is frankly wrong and the 15 euros we were charged quite ridiculous for a hotel, I have no issue with paying a couple of euros for parking but 15 euros, come on. I accept that there are some work places nearby and that they have maybe had others parking there illegally but then the issue should be taken with them and not the customer. All things considered it was a nice place to stay for the night but the parking issue is a real turn off.

Room Tip: Beware of the parking charges.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donser83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, 4 March 2014
Dear Donser83,

Thank you for taking the time to post feedback on your recent experience with us.

I'm content to learn that your check in and check out was efficient and that you appreciated the cleanliness and the amenities in our bed rooms, bar and restaurant.

Parking charges are quite common in Airport hotels, however please be informed that we do offer a special holiday package with 2 weeks of free parking.

I do hope to have the opportunity to welcome you back to Thon Hotel Brussels Airport at some point in the near future.


With kind regards,
Eline Egter van Wissekerke
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273 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Dublin, Ireland
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 16 October 2013

After seeing so many not so good reviews I really didn't expect too much but was happy with my stay here.
The room was a bit outdated but it was very clean.
Great value for money.
Breakfast was good, lots to choose from.
Staff were so helpful and very nice - except for 1 lady :-(, thankfully she was on reception only once.
Hotel is 5 min walk from train station.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olivia402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, 4 February 2014
Dear Olivia,

Thank you very much for your feed back on your recent stay in October.

I'm pleased that you gave Thon Hotel Brussels Airport a chance and were very happy with your stay!
Thanks for your comments about the good breakfast, the very clean room, the helpful and very nice staff.
I'll pass your message to the management and staff.

Indeed, the train station is close from the hotel and has an excellent connecting with the city center of Brussels.

Hope you will choose us again during your next trip.

With kind regards,
Eline Egter van Wissekerke
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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 6 October 2013 via mobile

While the room I stayed in at the time was a bit dated (and I always hate a slowly slef-draining bathtub) the breakfast, WiFi and staff made up for a lot. Good quiet rooms since even while the hotel was filled with some groups of young students, I only noticed them while checking in and out.

Stayed January 2013, travelled on business
Helpful?
Thank ACJdeVette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, 4 February 2014
Dear ACJdeVette,

Thanks a lot for your opinion on TripAdvisor.

I'm pleased that you liked our breakfast, WIFI, quiet rooms and our staff!

Hopefully until soon!

Yours truly,
Eline Egter van Wissekerke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 28 September 2013 via mobile

The hotel is inexpensive and near to the airport. There is a free shutlebus to the airport which works well. For a stay in Brussels this is quite far, and not my first choice, but for a fly and go it is ok. Hotel is clean, and staff is very good and helpful. Instead of a large bed there was two very narrow beds, so one almost falls of when turning, which was a bit weird. It was quiet in my room, facing the parking, which was very good. Bathroom clean, but simple. One hour of free internet, otherwise you have to pay. Didn't eat at the hotel, but there is a restaurant and bar.

Stayed September 2013, travelled on business
Helpful?
Thank tomgus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, 9 January 2014
Dear Sir,

Thanks for sharing your opinion on the website of TripAdvisor.

Great that you found the hotel clean, staff very good and helpful!

For your next visit please feel free to ask or book a classic double bed room so that you have one big bed for 2 persons.

If you'd like to benefit from free internet, please book on our website thonhotels.com.
Our lobby pc can be used free of charge.

Hope to see you again soon!

Yours truly,
Eline Egter van Wissekerke
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Patong, Thailand
Level Contributor
240 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 4 September 2013

If you want to make a flight early in the morning orsometing like that, this is a cheap hotel with choice with or without breakfast.
For a room without I could not find a cheaper one. I had to visit the hospital at 20 km. without food in my stomach, so for me a good choice. Clean rooms a free use of computer near to the reception.
The only negative thing is the high price of parking (EUR 15,00 for just 10 hours)

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bertvanhees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, 19 December 2013
Dear Sir,

Thank you for the feed back concerning your recent stay in our property. I hope your visit to the hospital went fine and that you are well.

I'm hoping to see you again soon in the near future with an other purpose of visit.

With best regards,
Eline Egter van Wissekerke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 27 August 2013

This was a reletively cheap hotel close to the airport so I wasn't expecting too much, but it was a pleasant suprise. The check in process was easy and the staff friendly and teh room was fine. Nothing to get excited about but ot was clean and the bar was good. Breakfast was also pretty good with a reasonable selection of mainly cold foods but with the usuall hot egg and bacon available.
Overall a reasonable place to stay overnight close to the airport at a reasonable cost.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, 17 November 2013
Dear Sir,

Thank you very much for your kind comments following your recent stay at the Thon Hotel Brussels Airport. It is wonderful to read that you were pleased with the service, food and location, and i'm delighted that you would visit us again.

Thank you once more for your review and I'm looking forward to welcoming you back to the hotel.

Kindest regards,
Eline Egter van Wissekerke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
genova
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 August 2013

Ok, it's an airport hotel. But I also use it after spending a whole day in my car. My company has an office nearby. First good surprise: extreme efficiency at check-in (and also check out). If bad luck strikes you arrive minutes after a 747 load of tourists... Never mind, it never took me more than 5 mins. to check in (very important for a weary traveler, certainly for an impatient one like me). One signature, credit card print and no further paperwork. And all with a smile. Bar and restaurant with pleasant and friendly service, and not "fiscal" on closing time for later arrivals. And good quality. Very impressive breakfast buffet, and same efficiency at check out. Prices incredibly honest compared to normal airport hotels. Forget the common wisdom "you get what you pay for". Here it is "pay less, get more"

Guy De Palmeneire
Senior Consultant
Cathie Associates

Room Tip: There are smoking rooms!!!!!
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gdepalmeneire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, 17 November 2013
Dear Mr. De Palmeneire,

Thank you very much for your glowing review of the Thon Hotel Brussels Airport and for awarding us excellent scores for every aspect of your stay. It is very encouraging to read such positive comments which I've shared with the entire team.

I look forward to welcoming you back on your next visit to the city.

With warm regards,
Eline Egter van Wissekerke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Thon Hotel Brussels Airport

Property: Thon Hotel Brussels Airport
Address: Berkenlaan 4, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 12 Hotels in Diegem
Price Range (Based on Average Rates): £
Hotel Class:3 star — Thon Hotel Brussels Airport 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Thon Hotel Diegem

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