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“poor atmosphere.. poor management.. looks good on outside, but wants you walk in, it loses its charm”
Review of Hotel Opus Horsens

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Hotel Opus Horsens
Ranked #2 of 8 Hotels in Horsens
Certificate of Excellence
Reviewed 19 November 2012

when you first see it, it looks , and is, a very nice looking hotel. the lobby looks clean and modern, spacious.. the rooms big.

However, soon the facade slips away and you find you are sleeping on a really cheap mattress, which is really the only thing that matters in the room.)

The appearance also faded away when I walked in to the front desk and the receptionists make you feel like you are disturbing "their peace" when you check in; they give you no information. They basically handed me a key. I had to ask all the questions which were very relevant. i basically felt like I was bothering them for asking them what time and where the breakfast was served.
Then they over charged me. False charges. The receptionist would not even take it off.. I had to get a manager.
Then they would not give a refund at the end for a night I was not even in the country that they tried to bill me for.
Then, above all things, I received an electronic email bill for a few thousand crowns. The message said they discovered that I left the hotel without paying for the room I was in.
I told them I had never even slept there on the dates they billed me. Then i received a letter, not an apology, but a letter, with an excuse of why they made a mistake and that it was okay.. " i did not need to pay it"... that lost a lot of respect and told me the mindset of the hotel. The other thing they told me is they just send that email to all names on a bulk generated list to make sure they cover more than fewer customers. ( well , this is how you lose customers like me who will never come back)

some good things? the breakfast bread selection was good.. the marmelade cheap, the eggs powdered, and the pastries were actually delicious. if you are a bread person for breakfast you will like it.

too far away from anythign to walk to .. so car is always needed. the place seems really empty.. so maybe that is why they want so much money from you.. ( prices are ridiculous in the restaurant).
the hotel is very overpriced... I used it for convenience to the Forum, but would not recommend it to anyone else for the price. even on Hotels.com they have a no refund / no cancellation policy which to me is ridiculous.
the "fitness package" is basically 3 cardio machines in a small room. the connection to the swimming pool down the street.. well, they can sell you tickets.. and they make money! :-( cheaper just to go to the swimming pool yourself.

Room Tip: go downtown..
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  • Stayed: November 2012, travelled on business
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Thank unhappyinhorsens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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77 - 83 of 331 reviews

Reviewed 30 August 2012

Stayed 3 nights here on a business trip and it was an excellent stay. The rooms are spacious, room service was fast and tasty, the bed was comfortable and breakfast was plentiful and great. I didn't get to venture out because it was very cold while I was there and I was quite busy, but if you have to be stuck in a hotel, you want to be in one like this!

  • Stayed: January 2012, travelled on business
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Thank AM S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2012

This hotel is on the outskirts of Horsens so best accessed by car or taxi from the railway station. The hotel is very modern and attractive, set up for conferences with many meeting areas and good views out the front and rear of the building of the countryside. We arrived early and were able to check in at 1pm. We had a spacious room with an excellent bathroom. There is a good restaurant for dinner and breakfast. The staff were professional and helpful.

  • Stayed: July 2012, travelled as a couple
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Thank NZGrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2012

Very nice hotel in the middle of nowhere. Horsens is rather small city, but being a seat of Danish EU presidency it gave me the opportunity to enjoy in full greenness of Danish country side.
Hotel is very good, clean, there is a ironing kit, free WiFi, very helpful staff. You can take free bikes for the city tour in front of the hotel, which is not to much to see, but if you have a luck to be there during the day when everyone is out you can enjoy danish spirit on the streets.
There are few lakes nearby which unfortunately I didn't have opportunity to visit, but you can jog there and ride bikes.

  • Stayed: June 2012, travelled on business
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Thank bozbozboz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2012

Excellent rooms with nice and friendly reception staff.

But the sudden change in the restaurant menu from the first evening with an excellent an reasonable prices to the second evening with a very different and reduce selection causes me to wonder what they are playing at.

  • Stayed: May 2012, travelled on business
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1  Thank triwbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2012

Stayed here for a conference. The hotel is relatively new, and of really high quality. The place has an international feel over it. Rooms are large and very nice. Lots of longe areas around the hotel and on all floors. Rooms facing away from the entrance side all have a balcony. Breakfast buffet was very good. Would recommend.

  • Stayed: November 2011, travelled on business
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Thank EUTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2011

Hotel Opus is a rather new, big, typical conference- and business hotel on the outskirts of the Danish provincial town of Horsens. It really lives up to its 4-star grading. Nice, clean, well-decorated rooms, with a fine service. It also had a rather remarkable asset for a Scandinavian hotel - it has coffee-/and tea-making facilities.
The breakfast was ok and ample, and during weekends there are plenty of free parking available.
Especially at weekends and holidays, you can get a true bargain at this hotel, which makes it even more value for money. We'll be back!

Room Tip: If you would like a room with a small balcony (west-facing), you must specifically ask for one the e...
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  • Stayed: October 2011, travelled as a couple
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Thank S-ELinna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Opus Horsens

Address: Egebjergvej 1, Horsens 8700, Denmark
Phone Number:
Region: Denmark > Jutland > East Jutland > Horsens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Horsens
Price Range: £88 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Opus Horsens 4*
Number of rooms: 132
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