I have not been this humiliated and embarrassed ever in a hotel. I had booked the hotel and pre-paid through Mr. Jet web site. When we were going to check out the woman at the desk claimed that the room was not paid. In front of other guests she made me look like I was trying to get away without paying. I had the receipt with me and wanted to show it, but she had no interest in it. I was made to pay for the hotel again. Now I have to go through the pain of getting reimbursed by somebody..........This woman should now work in a service profession, she would be better off in a vault or an archive where she would not have to encounter people at all.
It is recession in the rest of Europe, but in Denmark it is obviously not a time when customers need to be cared for.
Congratulations to this hotel that has so much business that they can treat guests like dirt!
The same woman wanted to put me and my partner in separate rooms when we checked in. I am sure that she would never do that to a straight couple!
- Official Description (provided by the hotel):
- BEST WESTERN Hotel Herman Bang is the oldest hotel in the city of Frederikshavn. The hotel has 53 renovated and refurbished rooms in different categories. THe hotel is situated in the heart of the city close to shopping, restaurants, harbour and the train station. Free wireless internet. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Hotel Herman Bang Jutland/Frederikshavn, Denmark