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“Close but no cigar!”

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Hotel Frederikshavn - Soemandshjemmet
Ranked #7 of 15 Hotels in Frederikshavn
Molde
Level Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Close but no cigar!”
Reviewed 13 September 2010

Stayed on the 2nd floor.
NEGATIVES:
1) Customer Service poor. No internet in the room despite me asking reception if they definitely had it. When Receptionist was asked why internet wasn't working she said nobody else had complained so it must be working. She implied it was the firewall on my computer. After several tries I then got another (my) computer from the car but had the same problem. Receptionist still said it must be my computer. After several more attempts I realised it was working in reception but not in room. Receptionist said that she could see it wasn't working in the room by a flashing light in reception. Not a big point to some but I made several trips up and down stairs back and forth from my room to reception when I suspect the receptionist knew the internet wasn't working. In the end no apology she just shrugged it off and said I could use the computer in the lounge. To be fair she was trying but service fell way short. No attempt to rectify the internet service or offer a rebate.
2) Several rowdy drunk Polish men living in flat next door to hotel. Men were shouting at each other, in and out of car slamming doors, music blaring out from flat, so on this night it was NOT quiet nor did it make for a good night's sleep.
3) No evening meal avail
POSITIVES
1) Room/bedding clean. Shower fawcett old but worked very well.
2) Internet TV advertised by hotel actually had more than 4 channels and not just the freeview channels.
3) Continental breakfast was good (though me being English I would have preferred Bacon/Eggs).
4) Although I didn't use them the hotel had a lot of facilities like TV lounge, Table Tennis (with proper Table), piano, computer lounge etc. Just the thing if you have children with you to keep them happy for a few minutes!

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EngelskRikky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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71 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
Stockholm, Sweden
Level Contributor
49 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 7 July 2009

We stayed for one night in a tripleroom, 1.100 DKK. The room was big with bright colours and really clean. Great bathroom. It all looked newly renovated.
Nice staff and a really good breakfastbuffet. The location is good, just a few minutes walking from both the centre and the ferryterminal.
We would certainly recommend this hotel, great value!!

  • Stayed May 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stig-Helmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Frederikshavn - Soemandshjemmet

Property: Hotel Frederikshavn - Soemandshjemmet
Address: Tordenskjoldsgade 15b, Frederikshavn 9900, Denmark
Region: Denmark > Jutland > North Jutland > Frederikshavn
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #7 of 15 Hotels in Frederikshavn
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Frederikshavn - Soemandshjemmet 3*
Number of rooms: 53
Reservation Options:
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Also Known As:
Hotel Frederikshavn - Soemandshjemmet Jutland, Denmark

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