Stayed on the 2nd floor.
1) Customer Service poor. No internet in the room despite me asking reception if they definitely had it. When Receptionist was asked why internet wasn't working she said nobody else had complained so it must be working. She implied it was the firewall on my computer. After several tries I then got another (my) computer from the car but had the same problem. Receptionist still said it must be my computer. After several more attempts I realised it was working in reception but not in room. Receptionist said that she could see it wasn't working in the room by a flashing light in reception. Not a big point to some but I made several trips up and down stairs back and forth from my room to reception when I suspect the receptionist knew the internet wasn't working. In the end no apology she just shrugged it off and said I could use the computer in the lounge. To be fair she was trying but service fell way short. No attempt to rectify the internet service or offer a rebate.
2) Several rowdy drunk Polish men living in flat next door to hotel. Men were shouting at each other, in and out of car slamming doors, music blaring out from flat, so on this night it was NOT quiet nor did it make for a good night's sleep.
3) No evening meal avail
1) Room/bedding clean. Shower fawcett old but worked very well.
2) Internet TV advertised by hotel actually had more than 4 channels and not just the freeview channels.
3) Continental breakfast was good (though me being English I would have preferred Bacon/Eggs).
4) Although I didn't use them the hotel had a lot of facilities like TV lounge, Table Tennis (with proper Table), piano, computer lounge etc. Just the thing if you have children with you to keep them happy for a few minutes!
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- Also Known As:
- Hotel Frederikshavn - Soemandshjemmet Jutland, Denmark