We arranged to stay overnight at the Ibis Thalassa Le Touquet on a Christmas shopping trip. We travelled from England by Eurotunnel and when we arrived in France, it was to dreadful weather - rain, gale force winds, hail, sleet, thunder and lightning. We drove to Le Touquet and checked into what appeared to be a lovely hotel in an idyllic location right on the beach. Our room was at beach level, one level below the reception. On arrival in the room I immediately saw that the driving wind was allowing the rain to run down the inside walls below the windows and the carpet was soaking down one side of the bed to about a metre out from the wall. I returned to the reception and complained and was relocated to a room just down the hall. This room was in the same state. I phoned reception to complain and I was basically told that I could "like it or lump it". I was really unhappy at having to sleep in a room with the heating turned to full and the water running down the wall. I went to reception and told them that if they couldn't find me a dry room I would leave. I was immediately handed a key for a room on the same level as the reception which fortunately was completely dry so we were able to move.
This is a great hotel but only if the weather is good. I have never been in a hotel where I was expected to sleep in a room where the water was running down the walls and if I stepped out of bed it would have been into a veritable lake. The food in the restaurant was good, if a little cool for my liking and there was a breakfast fit for a king. Unfortunately, the management need to sort out the problem of the ill-fitting windows before I would return there.
I may not have had my grievance sorted in a satisfactory manner if I had not been able to speak French quite fluently, so beware!
- Official Description (provided by the hotel):
- Completely non smoking, the Ibis Thalassa Le Touquet hotel is on Le Touquet beach, 6 km from the railway station and 4 km from the airport. Facing the Opal Coast and with direct access to the Ibis Thalassa Le Touquet Thalassotherapy Center, the hotel has 91 rooms with ocean views, including 2 rooms for guests with limited mobility. Restaurant, bar, 24hr snack service, saltwater swimming pool, fitness room, WiFi Internet and free parking available. ... more less
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- Also Known As:
- Ibis Le Touquet
- Accor Le Touquet