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“Worst night's sleep I never had!”

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Hotel Barriere Le Westminster
Certificate of Excellence
Reviewed 4 November 2013

Room 14 is a refurbished room which I would describe as "quirky". It has a frosted glass door to the en-suite directly opposite the loo. Sitting on the bed watching telly, whilst seeing a pretty clear view of one's partner using the toilet can be disturbing. However, this is not why I am penning this review, but is more to do with the intolerable noise in the room.
It overlooks the fitness center and during the day there is the constant drone of the plant that services it. Not a big problem if you are out sight-seeing. At night, we were kept awake until 1:30 am by noisy occupants in the next room (I complained to the desk who did, in all fairness, manage to get them to quieten down)......... BUT, at 3am on the dot, a horrendous mechanical hum kicked off that woke us with one hell of a start. It sounded like a jet was on final approach to the local airport, except that jets don't use the airport, and certainly not at 03:00. Again I phoned the front desk who advised me that it was the on-site bakery that started work at 3, & would go on until 6! Looking out of the window were plumes of steam coming from, what must be, the extractor fan....& this constant, droning, mechanical hum..Despite closing the blinds, the double glazed windows, & the heavy curtains, it went on, & on, & on...I asked for an alternate room but was told that there was only a single available. So began a long, sleepless night!
Unless you have impaired hearing, avoid! For €260 you can do a lot better.

  • Stayed: October 2013, travelled as a couple
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1  Thank AJ J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia L, Responsable réception at Hotel Barriere Le Westminster, responded to this reviewResponded 7 November 2013

Dear Sir,

Thank you for sharing your opinion about our hotel.
Be assured Sir, that customer satisfaction is central to our daily concerns. We apologize sincerely for not having met your expectations.
Remember that 2013-2014 are years of work important to us. Our renovation program will continue with other changes in the coming months.
Thank you to contact me directly for a future booking
We look forward to welcoming you again to our Hotel.

Very sincerely

Lydia Launay
Front office manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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435 - 441 of 1,733 reviews

Reviewed 3 November 2013

Booked this for a birthday treat for my mum. Two rooms for 2 couples. Absolutely lovely! We were given rooms 325 and 327 with interconnecting door. Just lovely and refurbished. Room 325 was a corner room which had windows and views on 2 sides. Room 327 is on the side but with a beautiful superking bed. The whole hotel has an understated glamour to it. We sat in the bar and had coffee and hot chocolate before going out for lunch, then later we had pre dinner drinks and then a nightcap upon returning. When we got back to our rooms that night, the beds had been turned down and the hotel had also left a little box of macaroons with a card for my mother. All staff who we came across were lovely, Vincent on reception gets a mention as being very efficient, from helping me upgrade our rooms to the executive ones before we arrived and then upon our arrival he was very charming and although he shouldnt have had to, he explained things in perfect English. We had breakfast included and went downstairs where you have a buffet which has lots of bread, cakes, cereals,fruit and juice. My boyfriend got himself scrambled eggs, bacon and sausages and toasted some bread, he said it was lovely. I had a croissant and scrambled egg and toast. The scrambled egg was very runny, but it set me up for the day ahead. Will absolutely stay again, we are already taking about going for longer next time in the summer. Negatives- just one- scrambled eggs runny. How many hotels can you stay at and have only one minor negative! We shall be back - THANKS

Room Tip: ask for an upgraded room When having drinks in the bar before going out
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  • Stayed: November 2013, travelled as a couple
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Thank Millymoomoo2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia L, Responsable réception at Hotel Barriere Le Westminster, responded to this reviewResponded 7 November 2013

Dear Guest,

I sincerely thank you on behalf of the entire team of Westminster Hotel & Spa, full of praise for this comment.
We are delighted that the Westminster Hotel & Spa gives you such a great time and it is with great pleasure that we continue to do so.
Your satisfaction is our greatest achievement.

See you soon,
Lydia LAUNAY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

I spent one night here in October this year...I can only say that it was like stepping back in time to a world of pure luxury..Loved the elevator, seen one so many times in films...Staff were polite and professional...The spa and indoor pool were a bonus when the weather is cold and raining outside..

Room Tip: any room on the front ,silence ...
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  • Stayed: October 2013, travelled on business
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Thank daisybSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia L, Responsable réception at Hotel Barriere Le Westminster, responded to this reviewResponded 2 November 2013

Dear Madam, Dear Sir,

Quite simply, thank you!!!
Your words are so very generous and will be immediately shared with all our staff members.
Hoping to have the honor of welcoming you again very soon,

Sincerely,
Lydia Launay

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Reviewed 1 November 2013

The hotel is in a great location, far enough from town to be quiet, but close enough to easily get to the beach, shops and restaurants etc.
The décor in the hotel is wonderfully reminisce of times gone by, with a beautiful art deco feel throughout and a working iron lift, yet the feel of a modern 4 star hotel.
The room itself was refreshed, not refurbished, but very comfortable. It was at the rear of the building so was even quieter and although the view was of the car park there was also a functioning lighthouse to draw you eye upwards.
The bathroom was a surprise, also 1930s design and pleasant, however, there was only a bath with a hand held shower. A simple shower screen or curtain would have made this a little less disappointing and a little more functional.
The biggest surprise was that there were no coffee or tea facilities in the room. We decided to order 2 teas one morning to be delivered to the room as we were heading to Paris early, when we received our final bill these teas were on as 2 breakfasts and as previously mentioned by other reviews 42 euros is somewhat pricey. The receptionist immediately removed this from our bill without any question and added the correct price for 2 teas, 18 euros! Must have been a Michelin Star hot water and a teabag.
We did relent and have breakfast on the last day, it was definitely not worth the price, limited to lukewarm scrambled eggs and room temperature bacon.
Overall it was a pleasant stay, but let down by the shower and in room facilities, both of which are easily rectified and mentioned repeatedly in other reviews so its not as if it is a surprise to the hotel management.

Room Tip: Ask for a renovated room and one with a shower.
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  • Stayed: October 2013, travelled with family
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Thank RJP71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia L, Responsable réception at Hotel Barriere Le Westminster, responded to this reviewResponded 2 November 2013

Dear Madam, Dear Sir,

Thank you for taking the time to give feedback on the Westminster Hotel & Spa and your experience.

Please be assured, that customer satisfaction is at the heart of our daily concerns. We are always listening to you because feedback will help improve services and our product. Remember that 2013 and 2014 are years of work important to us. Our room’s renovation program will continue with other changes in the coming months.

We hope to have the pleasure to welcome you back to the Westminster Hotel & Spa in the near future.

Very sincerely.
Lydia Launay

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Reviewed 29 October 2013

The hotel is a beautiful building in a good spot of a pretty town. The staff were friendly and welcoming. The bedrooms were clean and spacious but very tired. My kids found their room old and creepy.Of particular note were the bathrooms which felt like they were from another era. The bath tub and shower were tiny. It was a real shame to find out on departure that certain bedrooms have been modernised - I would gladly have paid more for a more up to date bedroom. I would also recommend the breakfast which was of a very high quality.

  • Stayed: October 2013, travelled with family
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Thank DanAdler1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia L, Responsable réception at Hotel Barriere Le Westminster, responded to this reviewResponded 30 October 2013

Dear Sir,

Thank you for sharing your opinion about our hotel.
Be assured Sir, that customer satisfaction is central to our daily concerns. We apologize sincerely for not having met your expectations.
We are sorry that this style of room is not convenient for you. We regret that you did not make the remark at your arrival; we would have been able to find another solution. Remember that 2013 and 2014 are years of work important to us. Our rooms renovation program will continue with other changes in the coming months.
We look forward to welcoming you again to our Hotel.

Very sincerely.
Lydia Launay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2013

You do not have to exercise your "little grey cells" to appreciate this 1930's styled hotel to make you feel like Agatha Christie's Poirot!

Ideally situated a short walk from the shops, restaurants and beach. Onsite car parking available too. Rooms finished to a vey high standard, breakfast was excellent and the staff were very friendly and helpful which makes this an ideal location for a short break across the Channel.

  • Stayed: October 2013, travelled as a couple
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Thank MargaretA998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia L, Responsable réception at Hotel Barriere Le Westminster, responded to this reviewResponded 30 October 2013

Dear Madam,

I sincerely thank you on behalf of the entire team of Westminster Hotel & Spa, full of praise for this comment.
We are delighted that the Westminster Hotel & Spa gives you such a great time and it is with great pleasure that we continue to do so.
Your satisfaction is our greatest achievement.

See you soon,
Lydia LAUNAY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2013

The hotel is to a high standard, particularly the public rooms. Staff all impeccable. The room we had (on the ground floor and called Executive) was a good size but dull and characterless. It lacked the furnishings and qualities of the room shown in the photos. Apart from its size including a tall ceiling, there was little to differentiate it from a 3 star hotel. It could do with more pictures and other furnishings. The central heating was turned off at about 11pm which is acceptable in a 3 or 4 star hotel but not one attempting to be top quality.

Room Tip: I stayed in room 21.
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  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydia L, Responsable réception at Hotel Barriere Le Westminster, responded to this reviewResponded 30 October 2013

Dear Sir,

Thank you for sharing your opinion about our hotel.
Be assured Sir, that customer satisfaction is central to our daily concerns. We apologize sincerely for not having met your expectations.
Remember that 2013 and 2014 are years of work important to us. Our rooms renovation program will continue with other changes in the coming months.
I will check with the technical service about the central heating ; It should work all night long.

We look forward to welcoming you again to our Hotel.

Very sincerely.
Lydia Launay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Barriere Le Westminster

Address: Avenue du Verger, 62520 Le Touquet – Paris-Plage, France (Formerly Hotel Westminster & Spa)
Region: France > Hauts-de-France > Pas-de-Calais > Le Touquet – Paris-Plage
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Le Touquet – Paris-Plage
#1 Luxury Hotel in Le Touquet – Paris-Plage
#3 Romantic Hotel in Le Touquet – Paris-Plage
Price Range: £123 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Barriere Le Westminster 4*
Number of rooms: 115
Official Description (provided by the hotel):
The Opal Coast ideally situated between Paris, London and Brussels, where you will find Le Touquet - a dynamic and vibrant 4-season European Resort. In the heart of one of its most elegant quarters, just 500m from the beach and 150m from the Palais des Congres, the 1930's charm of the Westminster and its sober luxury continue to attract. The 115 rooms and suites, 2 restaurants and spa will welcome you for a charming stay. Car Park: 12 € per vehicle, per day. ... more   less 
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Also Known As:
Hotel Westminster And Spa
Westminster Hotel Le Touquet
Hotel Westminster Le Touquet
Hotels Le Touquet

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