We booked a family room for an overnight stay. All we required was a clean room and a quite nights sleep, nothing more.
First impressions seemed OK until we got to our room. It looked clean but stank of stale cigarette smoke. We opened the windows an sat for 10 mins but the smell remained.
Upon complaining politely to the reception (who seemed grumpy as if it was my fault) they gave us a second room. This room stank of pungent chemicals. My guess was either strong carpet cleaner or sanitary cleaner. Again we sat for 10 mins with windows and door open but smell remained.
At this point we decided enough was enough. We were on holiday and this was spoiling the experience, plus the room was very small, just their standard twin with an extra bed squeezed in to sleep three. No wardrobe at all and very tight around the beds.
We went back to reception and explained that we were not satisfied with the room and asked for a refund, given they had only debited my card 30 mins previous.
They flatly refused to give a refund saying we had used the room. Bonkers!
I even offered them to take 10 or 20 euros off my card for the inconvenience but they still refused.
The charge was €100 which was overpriced for size and quality. Their website photos look way better that the actual room. The hotel is right next to a noisy main road, and aircon seemed to be off even though it was 24 degrees outside.
The only real plus is it's near Euro Disney, but take my advise and definitely avoid this hotel!
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- Also Known As:
- Campanile Bussy Saint-Georges Hotel Marne-La-Vallee
- Campanile Marne La Vallee Bussy St Georges, Marne-La-Vallee