We went to Borgo San Marco off season, thinking it would be a peaceful and quiet stay. My husband, 4 month old son and I stayed in one of their large suites in the tower. Minimalist room, broken heater, hole in the bathroom wall... What a disappointment compared to the pictures on their website!
When we arrived at the hotel, no one was even there to check us in. When we saw the owner (M. Amati) he didn't even come say hello to us. When we wanted coffee or a drink, we couldn't find anyone to serve us. At check out, we found out that they wanted to charge us for towels (have you ever heard of such a thing?!). Since they never mentioned this when we booked our room, we contested it. Their response: "The manager just wanted to try". When we finally talked to M. Amati, he was arrogant and rude.
Staying at Borgo San Marco is like going to one of those trendy urban restaurants where they have no time to serve you and when they finally do they smirk and brush you off.
If you're looking for a peaceful family get away, this is not the place to stay.
This part of Puglia is a beautiful region and worth the visit. Try instead these two masseria we've stayed at and warmly recommend: Masseria Beneficio (near Ceglie Messapica) and Masseria Montenapoleone (5 min away).
- Official Description (provided by the hotel):
- Borgo San Marco is located near the beach in Fasano and close to San Domenico Golf Club and Zoo Safari Fasano. Borgo San Marco's restaurant serves breakfast, lunch, and dinner. A bar/lounge is open for drinks. Room service is available during limited hours. The property serves a complimentary breakfast. Recreational amenities include an outdoor pool, a health club, a spa tub, a 24-hour fitness facility, and a steam room. Complimentary wireless and wired high-speed Internet access is available in public areas and the property has an Internet point. Wedding services, tour/ticket assistance, translation services, and tour assistance are available. Self parking is complimentary. Additional property amenities include a rooftop terrace, a library, and a concierge desk. 16 air-conditioned guestrooms at Borgo San Marco feature fireplaces and minibars. Balconies or patios offer sea, pool, or courtyard views. Beds come with pillowtop mattresses, down comforters, down blankets, and premium bedding. All rooms include separate living rooms. Kitchens include cooking facilities. Bathrooms feature bathtubs or showers with jetted bathtubs and handheld showerheads. They also offer bidets, bathrobes, and complimentary toiletries. Wired high-speed and wireless Internet access is complimentary. In addition to complimentary newspapers and safes, guestrooms offer cordless phones. 32-inch high-definition televisions have satellite channels, DVD/VCRs, and complimentary TV Internet access. Guests may request a turndown service, refrigerators, and microwaves. Housekeeping is available daily. Guestrooms are non-smoking ... more less
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- Also Known As:
- Borgo San Marco Fasano
- Borgo San Marco Italy/Puglia - Fasano