My wife, 15 month old son and myself are just back from a weeks stay at BSM and I felt compelled to write a review having read some of the (in my opinion unjustified) bad reviews posted.
First of all, I have to say that the staff were absolutely amazing for the entire duration of our stay. They were very attentive, extremely pleasant and there was always someone available to help out if you needed anything. Anyone that has been to Italy will know that Italian hospitality is up there with the best of any country and BSM must have scoured the whole of Italy for the staff at this place who were so brilliant with our 15 month old - they always a smile and a friendly "ciao" along with hugs, kisses and even whisking him away when upset in one meal time to allow mum and dad time to eat some food. Fernando (who I think was kind of an all round mr fix it) was especially good and deserves a mention. Our Italian (sadly) is very poor and not all the staff could speak English but this was not at all a problem as we always managed to communicate and actually added to the charm of the stay.
Upon arrival, which was speedy and well received, we were fortunate enough to have been placed in the new Isola Grande which was a fantastic two apartment type complex in the middle of the olive tree orchard (about 800m away from the main building via dirt track road). For us, it was perfect as our little one could run around, safe in the knowledge that there were no cars or other dangers lurking close by. Ok so we had to drive to breakfast and dinner and also to the pool but, for us, the distance meant we had full isolation when we needed it. Obviously being that far away from the main complex might not suit everyone but BSM also have bikes that you can use if you prefer not to do a car ferry back and forth (or you can obviously walk!). Due to the fact that we were literally the first people to stay in the new Isola Grande, everything was brand spanking new which was great. We had one small issue in that the lamp was coming out of the wall but as soon as we informed reception, Fernando was out to fix it and we experienced no other issues with our rooms. The speed and politeness of dealing with this issue to resolve was excellent. Our room was regularly cleaned to a high standard, towels always refreshed and bathroom fully stocked (toilet roll etc). Rooms in the main complex for us personally may not have been so ideal due to steps close by some rooms - we did not visit other rooms though so probably not fair of me to comment fully.
In terms of meals, as mentioned already the service staff were brilliant. Meals are generally informal with a buffet style continental breakfast - cereal, toast, croissants (I can particularly recommend the sweet croissants!), fruit, yogurt, ham, cheese - all available to help yourself and tea/coffee ordered as you want. Lunch and dinner are served at a specific time (1pm for lunch (although they very kindly put an early lunch on for us on departure day at our request); and 8.30pm for dinner (although this was often just a little later but the quality of food more than made up for it)). Some may find this a little frustrating but given the format of dinner I can understand why it has to be done this way as all food pretty much comes out and you all just dig in and help yourself. It does mean however that guests get talking a little more which is nice - I think our little one was known by most of the people that stayed there by the end of the week - and as mentioned is very informal. The food itself was great - a good variety was presented in the buffet style lunches and dinners but some guests, if quite choosey, may find the lack of choice annoying however, the kitchen served up a good variety so hopefully most pallets are catered for (we very much enjoyed it anyway!).
In terms of facilities, unfortunately we probably can't really do BSM justice (and I apologise to BSM for this!) as we lazed around our olive orchard retreat and by the pool pretty much all week (apart from when we did the odd day trip further afield). The pool though was great - a gentle slope into the water for little one to paddle in, comfy loungers and chairs all around. One thing I would say is that maybe some of the loungers are a little tired and need replacing but that really is just being a little picky since the pool was very quiet whilst we were there and we never had an issue with getting space to sit etc. There is a spa on site for those that like to be pampered but we can not comment on it ourselves as we did not use it however it looked very nice having been tastefully converted from the old working parts of the building with a plunge pool and treatment rooms. We were reliably informed by a fellow guest that the treatments were very good and at reasonable prices. I would urge those going to stay to visit the old cave dwellings at the back of the property which we stumbled upon whilst out exploring and was a really surprising find.
I think it only remains for me to say thanks to BSM staff for making our week so pleasant - keep up the good work! I think our son misses you all immensely as well!
- Official Description (provided by the hotel):
- Borgo San Marco is located near the beach in Fasano and close to San Domenico Golf Club and Zoo Safari Fasano. Borgo San Marco's restaurant serves breakfast, lunch, and dinner. A bar/lounge is open for drinks. Room service is available during limited hours. The property serves a complimentary breakfast. Recreational amenities include an outdoor pool, a health club, a spa tub, a 24-hour fitness facility, and a steam room. Complimentary wireless and wired high-speed Internet access is available in public areas and the property has an Internet point. Wedding services, tour/ticket assistance, translation services, and tour assistance are available. Self parking is complimentary. Additional property amenities include a rooftop terrace, a library, and a concierge desk. 16 air-conditioned guestrooms at Borgo San Marco feature fireplaces and minibars. Balconies or patios offer sea, pool, or courtyard views. Beds come with pillowtop mattresses, down comforters, down blankets, and premium bedding. All rooms include separate living rooms. Kitchens include cooking facilities. Bathrooms feature bathtubs or showers with jetted bathtubs and handheld showerheads. They also offer bidets, bathrobes, and complimentary toiletries. Wired high-speed and wireless Internet access is complimentary. In addition to complimentary newspapers and safes, guestrooms offer cordless phones. 32-inch high-definition televisions have satellite channels, DVD/VCRs, and complimentary TV Internet access. Guests may request a turndown service, refrigerators, and microwaves. Housekeeping is available daily. Guestrooms are non-smoking ... more less
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- Also Known As:
- Borgo San Marco Fasano
- Borgo San Marco Italy/Puglia - Fasano