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“Great base”

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Crowne Plaza Venice East-Quarto d'Altino
Ranked #2 of 6 Hotels in Quarto D'Altino
Certificate of Excellence
Reviewed 4 November 2013

We have just returned from a 3 night break here and really enjoyed it. We used the free shuttle service that the hotel provided and this was very easy to arrange and the driver picked us up on time. It's not a very long drive to the hotel and I would really have begrudged paying 60 euros for a taxi so this was much appreciated. Rooms are a good size, very clean with lots of fresh towels daily. The beds were very comfy ! Our bath was missing a bath plug so my husband went down to reception and they promised they would send one up. My husband was back in the room about 10 seconds and there was a knock at the door with the said plug ! The staff were all very friendly and helpful. We had no complaints whatsoever and I would definitely stay there again. There's not much going on in Quarto D'altino itself but we weren't there to explore that. The hotel is a great base to explore Venice as there is a train station directly behind the hotel with regular trains into Venice which takes about 20 minutes. Venice itself is amazing but very expensive so we found the drinks at the hotel very reasonable.
We didn't eat at the hotel except for breakfast and found that to be good value with lots of variety.

  • Stayed: November 2013, travelled with family
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2  Thank gabriellamadge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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482 - 488 of 1,237 reviews

Reviewed 18 October 2013

I stayed in this hotel for 3 night. I appreaciated their free shuttle bus to and from the airport VCE. Because of being elite members I was upgraded to the club room, which was quite large. Bed was really comfortable and the sleep I got here really good and refreshing. The breakfast was ok, typical Italian, nothing special, the "eggs" were definitely not tasteful, pastries limited and not impressive.
The biggest disappointment was the internet - it's free, but the speed very very low, so it's almost impossible to watch videos on youtube, TV etc. This should be upgraded because it's making this hotel not convenient for businessman who need to be connected.

  • Stayed: October 2013, travelled on business
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1  Thank Michal Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Venice East-Quarto d'Altino, responded to this reviewResponded 7 November 2013

Dear Michal Z,

Thank you for taking the time to express your thoughts and concerns. I am pleased that our shuttle service was sufficient for your needs and you found our beds to be comfortable. However, I do regret that the Internet connection was a disappointment. Your comments will be shared with the hotel management and appropriate action will be taken to upgrade this.

We value you as an IHG Rewards Club Member and hope you give us another chance in the future to host you anew.

Sincerely,

Pam G
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2013

The second time we have stayed here and this hotel was excellent in all areas, we found a very good rate including DBB and collection from airport as well as a room upgrade. Train station in hotel grounds made Venice very easy to get to by train. Advise to book well in advance to get best rates.

  • Stayed: October 2013, travelled as a couple
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Thank MLSBordeaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

We booked this hotel through on of those on-line last minute sites. We booked the hotel the day before we needed it, as we had missed our connecting flight from Chicago to Athens, and because of that had missed our cruise ship out of Venice. So, we had to overnight in Venice, and catch a flight to Athens the next day. As you can imagine we were exhausted, so when we got to the hotel, we just wanted a room. Imagine our surprise when we found out that their computer had an glitch and had not booked a room for us, and they were full. The woman behind the counter was unhelpful, and even though the hotel had our money, she suggested we have a seat with the other couple who were also without a room. We waited there for half an hour, and the two times that I went up to the counter, she was arrogant and unhelpful. She acted like it was somehow our fault that their computer had failed. I finally phoned the on-line company who we went through, they phoned her directly, and she booked a room for us at another hotel. They did shuttle us there. The hotel she booked us was actually a B & B and the quaintness of it all was wasted on us as we were so tired we just wanted to sleep.

  • Stayed: September 2013, travelled as a couple
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2  Thank MarySummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Venice East-Quarto d'Altino, responded to this reviewResponded 30 October 2013

Dear MarySummer,

Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the issues you had with your reservation and the dissatisfaction you encountered with our service level. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed 13 October 2013

The hotel was just next to the station and the staff was really friendly and the room very clean and nice decorated I do recon and it and it's just around 25 minutes to Venice.the breakfast is so cheap just €8.5 was extra because my booking was not included breakfast,the variety of food is worth it.

  • Stayed: September 2013, travelled as a couple
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Thank mickaelm346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

Spent three days there. Food (breakfast) atrocious, so we ate elsewhere the rest of the time. Room looked run down - things broken and not fixed, no plugs in bath or basin, Wi-Fi system so overloaded that it didn't work in the room. But very convenient for the railway station, for trains into Venice.

Stayed: October 2013, travelled with family
1  Thank Dennis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Venice East-Quarto d'Altino, responded to this reviewResponded 28 October 2013

Dear Dennis R,

Thank you for taking the time to write your review. We are glad you found our location convenient. We apologize for the shortfalls you experienced during your stay. We take guest feedback very seriously and sincerely regret we did not meet your expectations. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,


Myrna M
Case Manager
IHGCare

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Reviewed 12 October 2013

This Hotel was very convenient for Venice, the railway station was very close and it only took 20-30 mins to get into Venice. The staff were very friendly, our room spacious, breakfast good. We eat every evening at Vecio Decimo in Quatro d'Altino, about a 10 minute walk from the Hotel. It is a family run establishment serving excellent food and drink at reasonable prices, I can't recommend this restaurant enough. The only down side of the Hotel was the wi-fi connection which is almost non existent.

Room Tip: We had a delux room in the quiet Zone. We backed onto the Railway Station, but that didn't affec...
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  • Stayed: October 2013, travelled as a couple
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1  Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Venice East-Quarto d'Altino

Address: Viale della Resistenza 18/20, 30020, Quarto D'Altino, Italy
Phone Number:
Region: Italy > Veneto > Province of Venice > Quarto D'Altino
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Quarto D'Altino
#3 Family Hotel in Quarto D'Altino
#4 Romantic Hotel in Quarto D'Altino
Price Range: £55 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Venice East-Quarto d'Altino 4*
Number of rooms: 153
Official Description (provided by the hotel):
The Crowne Plaza Venice East-Quarto d'Altino hotel, with its comfortable and fashionable rooms, is ideally located at just 20 minutes by train from the magic of Venice and provides easy access via A4 motorway to Venice Marco Polo airport (12km) and Treviso (17km). All 152 rooms offer high speed internet access and interactive TVs. In addition to our spacious Executive rooms, the hotel offers Family and Accessible rooms. You can unwind in our smart Minigym and relax in our L'Invito restaurant and bar where authentic cuisine blends perfectly with innovative and creative dishes. The Crowne Plaza Venice East Quarto d'Altino is equipped with state-of-the-art conference technology and service, making it the ideal choice for business meetings, conferences and seminars (6 meeting rooms, all with natural daylight from 10 to 250 people).Wi-fi service provided throughout the hotel. Ample free car parking and garage provided on site. The CP Venice East-Quarto d'Altino has been consecutively awarded Best Hotel 2005 and Torchbearer 2006 amongst 600 IHG hotels in the EMEA region. ... more   less 
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Also Known As:
Crowne Plaza Venice East-Quarto d`Altino Hotel Quarto d`Altino
Crowne Plaza Quarto d Altino
Holiday Inn Venice East
Crowne Plaza Venice East-Quarto D'Altino Province Of Venice, Italy

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