I eschewed another hotel that friends had recommended because the reviews on TA were mixed and this place had such sterling reviews. Boy, was I mistaken.
I arrived late in the evening, the man on duty spoke almost no English. He took my bag up to the room and the first thing he did was to remove one of the two sets of towels. I asked him to leave it and he politely buy firmly told me that I was only entitled to one set. This is the first time I have ever been refused extra towels. The towels are small, they are line-dried and are like sandpaper. I ended up buying a bath towel for €5 at a shop down the street. I had reserved (and paid for) a double room with a double bed. The room had two narrow single beds.
There was a fridge that made noise all the time. When the motor was running, it was very noisy, when it wasn't, there was a constant strange knocking noise. And I could hear all the noises in the adjacent room and the common areas. Fortunately most of the other guests were quiet most of the time.
The storage space consisted of one book-shelf unit and a pole with hangers. In the bathroom, there was a narrow, rusted metal shelf for toiletries. When I arrived there was one individual envelope packet of soap and one of conditioner. I opened the soap and used a bit of it. The next morning, when they cleaned, they took it away. 4 more nights, never got any more soap, never got fresh towels. Cleaning was limited to emptying the waste bin and making the bed. I found someone else's toenail clippings on the bottom of my house slippers!
I got breakfast on the first morning - a bit of doughy baguette with margarine and an unidentifiable jam, canned juice and weak tea. . . . served in the icy cold common area.
The immediate area is rundown and there are no shops or cafes.
Lastly, they charged my credit card for the first night's stay when I arrived, without telling me. When I left, they charged my credit card for all 5 nights. When I discovered this, a few days later, I emailed them and got an unsatisfactory response. After a couple more email exchanges they did acknowledge the double charge and agree to refund the excess, but they were not pleasant or apologetic.
I've never written a negative review before, but this was one of the worst places I've ever stayed. The price was only €2-4 less than hotels closer to the center and I left feeling cheated.
- Official Description (provided by the hotel):
- Hostal Fenix is a restored 19th-century building situated in the historic centre of Jerez, a 10-minute walk from Jerez Train Station. It offers air-conditioned rooms with flat-screen TV and free Wi-Fi.The Fenix Guest House has many original features, including a marble staircase and a typical Andalusian courtyard. All rooms have tiled floors, a private bathroom and a fridge.The Fenix has a 24-hour reception with a luggage storage service. ... more less
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