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“Hidden treasure”
Review of Hostal Fenix

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Hostal Fenix
Reviewed 30 July 2013

Great place with helpful host. Not too difficult to find and from the outside it does not anything special. But once you step inside there are beautiful sunny sitting areas. Rooms were very good size with a large bathroom. Refrigerator in the room was a nice surprise. Wifi worked well. Breakfast was simple but good.

Room Tip: Request parking ahead of time. Parking is hard to find so take advantage of their garage.
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  • Stayed: July 2013, travelled with friends
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1  Thank KarenXYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 28 of 194 reviews

Reviewed 18 June 2013

Despite mixed reviews from this site, we went ahead and booked a room for our family of 5 at this small hotel for one night en route to Ronda. It is located in a small street, wouldn't have known there was a hotel if not for the sign. To be honest I was a bit apprehensive because our communications prior to arrival via the email was a little hit and miss. The owners are not very fluent in English and I suspect they use Google translate for their communications. Gave a credit card for the booking. We were pleasantly surprised when we arrived to be greeted by friendly staff who helped to unload our luggages from the car and he went on to help with parking at a nearby garage. The owner, Julia checked us in. Our room is located on the ground floor and right at the front. Pretty small and just enough room to accommodate all of us plus 4 pieces of luggage. There were 2 bathrooms relatively big with showers. The television is mounted overhead as there is no room anywhere else. We were served breakfast at a dining area upstairs because it was the only area big enough to accommodate our family although we could sit at one of the sitting areas in the patios downstairs but it was taken by another group. We were showed around the hotel by Julia and I noticed that the paintings that decorated the hotel walls has her signature and I asked about them. She said that she and her cousin painted most of the paintings that hang on the walls in some of the rooms and around the hotel. She even showed us other guest rooms (which were not occupied) and said that each of them are decorated differently.

I guess for one night and for the price we paid, my family was pretty satisfied with what we got. We liked that the hotel was pleasantly decorated. My initial apprehension was unfounded as I found that Julia could speak pretty decent conversational English.

  • Stayed: May 2013, travelled with family
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3  Thank nyetzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2013

We had booked one night at Hostal Fenix en route from Ronda to Seville but had to change our plans. I called the Hostal three days before our the date of our reservation to cancel it. The person I spoke to had very little English but I preservered and it seemed that my request to cancel was understood. I had found a few Spanish words on line to make clear what I was requesting and got the Spanish word for Okay, "Vale" a number of times.

The day after we would have arrived, I received an email from Booking.com to say that the hostal had reported us as a "no show". I phoned Hostal Fenix immediately and the person who answered spoke very little English and mainly said I should e mail Booking.com and ask them to contact the Hostal. I did that and heard back from Booking.com that Hostal Fenix only that we were a "no show" and that we had not contacted them.

I had used my mobile phone to call Hostal Fenix and told Booking.com that I would photograph the message on the cell phone and send it to them. I heard back from them that I should have contacted them to cancel the booking and that Hostal Fenix should have told me that.

After several exchanges of emails, it was clear that neither Booking.com nor Hostal Fenix was going to do anything about my concerns so my advice to anyone considering booking there is to be sure, if you have to contact them, either you speak Spanish or you find someone who does to phone them.

I still feel that none of this was my fault, but I am the person who is out of pocket, so, beware!

Stayed: April 2013, travelled as a couple
1  Thank onthego32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2013

I eschewed another hotel that friends had recommended because the reviews on TA were mixed and this place had such sterling reviews. Boy, was I mistaken.

I arrived late in the evening, the man on duty spoke almost no English. He took my bag up to the room and the first thing he did was to remove one of the two sets of towels. I asked him to leave it and he politely buy firmly told me that I was only entitled to one set. This is the first time I have ever been refused extra towels. The towels are small, they are line-dried and are like sandpaper. I ended up buying a bath towel for €5 at a shop down the street. I had reserved (and paid for) a double room with a double bed. The room had two narrow single beds.

There was a fridge that made noise all the time. When the motor was running, it was very noisy, when it wasn't, there was a constant strange knocking noise. And I could hear all the noises in the adjacent room and the common areas. Fortunately most of the other guests were quiet most of the time.

The storage space consisted of one book-shelf unit and a pole with hangers. In the bathroom, there was a narrow, rusted metal shelf for toiletries. When I arrived there was one individual envelope packet of soap and one of conditioner. I opened the soap and used a bit of it. The next morning, when they cleaned, they took it away. 4 more nights, never got any more soap, never got fresh towels. Cleaning was limited to emptying the waste bin and making the bed. I found someone else's toenail clippings on the bottom of my house slippers!

I got breakfast on the first morning - a bit of doughy baguette with margarine and an unidentifiable jam, canned juice and weak tea. . . . served in the icy cold common area.

The immediate area is rundown and there are no shops or cafes.

Lastly, they charged my credit card for the first night's stay when I arrived, without telling me. When I left, they charged my credit card for all 5 nights. When I discovered this, a few days later, I emailed them and got an unsatisfactory response. After a couple more email exchanges they did acknowledge the double charge and agree to refund the excess, but they were not pleasant or apologetic.

I've never written a negative review before, but this was one of the worst places I've ever stayed. The price was only €2-4 less than hotels closer to the center and I left feeling cheated.

  • Stayed: February 2013, travelled solo
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4  Thank Pitzikat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2012

Lovely clean and welcoming small hotel with friendly owners able to speak enough English to help us find what we wanted. recommended by tourist office in Jerez. Excellent value if you like things simple, clean and comfortable. Breakfast included was juice, coffee and toast. well positioned for access to tourist attractions, bars and restaurants on foot. Parking is arranged nearby in safe underground car park if you need it, and there is a charge for this but overall we thought the cost was very reasonable.

  • Stayed: October 2012, travelled as a couple
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1  Thank Jackdaw42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2012 via mobile

We stayed for one night in this excellent hotel. We arrived quite late and received a very warm friendly welcome. Our room was small but very clean and well decorated and a nice firm bed (a bit small). The bathroom was clean too. We had a room with a balcony looking onto the street and it was very quiet. The building is old, with just a few rooms and an inside court yard. The location is excellent in the old atmospheric part of town and about 10 minutes walk from places to eat. Staff directed us to a square where we ate dinner for two with wine for 20 euros as part of a wine festival, and directed us to the station too the next day (10 minutes walk). Having breakfast included was convenient. It was excellent value at 40 euros. A great start to a holiday! A taxi from the airport was 15 euros and the driver knew the hotel.

  • Stayed: September 2012
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3  Thank wildswimmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2012

I have never left a negative review before but felt forced to do so after trying to resolve a dispute with the hotel over how much they charged to my credit card. A deposit of 80 euros was taken off my card before arriving at the hotel and was not deducted from the amount owing on check out. Despite raising this with the hotel and my credit card company, the hotel has refused to refund the deposit. Unfortunately as the amount was under £100 i cannot recover this under the legislation relating to credit card sales. It is such a shame our holiday ended in this way as we enjoyed staying at the hotel and would have left a good review had it not been for this.

Stayed: June 2012, travelled with friends
2  Thank LorlorLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hostal Fenix

Address: Calle Cazon 7, 11402 Jerez De La Frontera, Spain
Region: Spain > Andalucia > Costa de la Luz > Jerez De La Frontera
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #2 of 16 B&Bs / Inns in Jerez De La Frontera
Price Range: £26 - £50 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hostal Fenix 2*
Number of rooms: 14
Official Description (provided by the hotel):
Hostal Fenix is a restored 19th-century building situated in the historic centre of Jerez, a 10-minute walk from Jerez Train Station. It offers air-conditioned rooms with flat-screen TV and free Wi-Fi.The Fenix Guest House has many original features, including a marble staircase and a typical Andalusian courtyard. All rooms have tiled floors, a private bathroom and a fridge.The Fenix has a 24-hour reception with a luggage storage service. ... more   less 
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