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“Excellent but not 5 star”

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Barcelo Montecastillo Golf
Certificate of Excellence
GreenLeadersGold level
Malaga, Spain
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellent but not 5 star”
Reviewed 5 January 2014

I booked this hotel because I had a voucher for a spa and liked the look of it. It was very good value for money but because it was a five star hotel I didn't bother to take hair conditioner or body lotion or hand cream, and the hotel didn't provide it - nor did the spa - so I ended up with uncomfortably dry skin and unmanageable hair! Neither hotel nor spa offered robes, either, and the spa is not connected to the hotel so you have to walk outside to get to it.
Buffet dinner excellent, breakfast excellent, service excellent - pity about the little things that do make a difference.

  • Stayed January 2014, travelled with friends
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Helpful?
Thank LizMalaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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English first
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 December 2013

The hotel was undergoing significant work at the time of our visit and this put the main dining room out of commission. We ate in a rather cool large room which I guess was for weddings etc.
The meal was buffet style with a poor selection of good food but plenty of adequate food and the wine was gratis but ot 25 euro per meal it needed to be.
The room was on the golf side which cost extra but at least had been refurbished and was away from the noise from the motor cycling track next door.
Golf was good although the weather was not for the time of year, it had "just changed" according to advice received.
The price for all was very reasonable as was the flight to Gibraltar. All worked well and I would go again when hopefully all is working better. Once again the spa facility was an extra cost at a silly daily rate. When will the Spanish recognize it should be included in the hotel cost.

Room Tip: On the golf course side away from the track
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  • Stayed November 2013, travelled with friends
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Helpful?
1 Thank Ramore7England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, England
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 December 2013

I booked this for a friend and myself to go on a three day golfing break. I booked it through their central reservation service. It was to include club hire, green fees and a buggy. I was most surprised at being able to do this and asked the man to clarify that all this was included in the price several times. I was very specific on this point and was assured that this was the case.

When we got there we (both men) were given a double room. When we declined this room we had to wait several hours for a twin to be ready. This room was effectively over a building site. They are building an extension I believe. By the time all this was sorted out we were ready to play golf.

We were then informed that only the green fees were included and we had to pay for club hire and buggies. I argued the point and was put on the phone to central reservations. The man I spoke to was on holiday, fair enough. I asked if phone calls were recorded and was told they were but they weren't prepared to listen to the call. The only redress I had was that they would email me a claim form which they never did.

As a consequence of this we spent hundreds of pounds more than anticipated but hey ho, we came to play so just get on with it.

Unfortunately not. By the time all this had happened we had time for about 9 holes that day (Thursday) The man in the club shop was very accommodating and made a few concessions to us and the staff there were all friendly and helpful. However, we couldn't book a tee for Friday because they were booked up and the earliest we could book for Saturday was 2.10pm

Now call me old fashioned, but when you book a golf break at a golf specific resort, being able to actually play golf does seem to be a prerequisite to me. On the Saturday there were a ridiculous amount of people on the course and we managed 12 holes before the light went. We did get friendly with the Scottish couple in front of us and the Spanish 4 ball in front of them though.

So all in all, we managed 21 holes over 3 days, paid stupid money for the privilege and were called gay into the bargain. (which amused us rather than offended)

On top of that we had to wait 40 minutes to be seated for breakfast on the Saturday.

On the plus side, the first 12 holes are very good, the food and selection at breakfast were excellent and the massive building site opposite the hotel had no work going on.

I'd give this resort a miss if I was you.

Stayed December 2013, travelled with friends
Helpful?
2 Thank Thockley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
telford
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 November 2013

We always go to a warm venue in November for a golfing holiday. We are all in our 60's and 70's and used to s reasonable standard of hotels. The hotel was a 5 star hotel with 5 star service 5 star drinks (we were all inclusive) 3 star food and 4 star rooms.
The golf course was in great condition, beautiful views but TOUGH!! A nice touch was that you were given a free locker to keep your clubs in the clubhouse. As is normal in Spain/Portugal the buggies were 42 euros a time which is always a rip off, and they were mandatory but also neccessary.
The food is buffet style for all meals , but an a la carte option is availiable at a cost. The food is OK but very repetitive, you really wanted a change by the end of the week. The sausages for breakfast were ghastly1
I would reccomend to others as the price for all inclusive was reasonable at £630 pp in single rooms. This included the unlimited golf. The only downside is that the hotel is next Jerez race track, there was a constant noise of motor cycles/cars every day except Monday. This could put some people off
Other facilities at the hotel were excellent, beauty treatment rooms, sauna , pools etc
It is a bit isolated but worth the effort to get there. We had to fly to Gibraltar and drive (90 minutes) the local airports of Jerez and Sevilla dont have many flights from the Uk

Room Tip: Ask to look over the golf course side. The car park side looks at unfinished buildings
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  • Stayed November 2013, travelled with friends
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Helpful?
Thank sandyboyTelford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 November 2013

went in September 2012 with 3 other couples on a golfing vacation. this resort was a bit tired looking but services were good. reception was able to accommoddate our requests for room locations and dealt with any issues promptly. onsite restaurants were decent - buffet breakfasts were full of variety and the juices were fresh. the dinner menu looked quite appetizing but we choose to eat in town. dinner was usually accompanied by live entertainment - flamenco dancing, live band with singer etc. golf was good - course was not crowded and pro shop service was also courteous. they charged 20E/pp for the buggy which we prebooked but also walked the course a few times. it is a long course to walk with some elevated tees and fair distances between holes. because the course was not too busy this did not slow us down any. it is about a 5 minute drive to Jerez so we choose to go there for dinner and tapas etc. overall it was a good experience.

Room Tip: roomes overlooking the golf course have a better view but can hear the entertainment from dinner
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  • Stayed September 2013, travelled with friends
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Helpful?
Thank sfidaman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farkeham
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 November 2013

The golf at this hotel is fantastic. For golfers with the rest of the family at a great pool it works. You do need to drive. Some good restaurants near by. The hotel was clean but under renovation. The food was too restrictive. By expanding the choice and quality of the food at the hotel you would stay there. But the food was poor except the breakfast which was great ! This area of Spain I worked in in 1987 and its still very Spanish and you need to take siesta to stay up late. Puerto Santa Maria and Cadiz are great. It's not a costa holiday but is that what you want play some golf (cheaply) it's included in the rate then this place is great.

Room Tip: Get a golf view You need a car just to get a better choice of food. The weather here is great fo...
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  • Stayed October 2013, travelled with family
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Helpful?
Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 November 2013

My-self and three friends spent five days and four nights on an all inclusive tariff at this hotel with our main activity playing golf.The facilities we found were excellent with the hotel and staff first class. The bedrooms where clean, comfortable and tastefully decorated to a high standard and serviced with tea coffee and fresh towels etc. on a daily basis. I found all of the staff to be most helpful and with cheery dispositions which all went to make our stay very enjoyable. The food was in the main most acceptable.

Room Tip: Rooms with a balcony overlooking the golf course
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  • Stayed November 2013, travelled with friends
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Helpful?
Thank jaglad23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Barcelo Montecastillo Golf

Property: Barcelo Montecastillo Golf
Address: Ctra de Arcos, Km 6, 11406 Jerez De La Frontera, Spain
Phone Number:
Region: Spain > Andalucia > Costa de la Luz > Jerez De La Frontera
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Jerez De La Frontera
#1 Spa Hotel in Jerez De La Frontera
#1 Luxury Hotel in Jerez De La Frontera
#3 Business Hotel in Jerez De La Frontera
#4 Romantic Hotel in Jerez De La Frontera
#6 Family Hotel in Jerez De La Frontera
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Barcelo Montecastillo Golf 5*
Number of rooms: 159
Official Description (provided by the hotel):
The Barcelo Montecastillo Golf***** hotel is a real icon in the area ofJerez, Cadiz, thanks to the high standard of its facilities and the elegant design and simplicity that characterise it. The hotel is perfect for golf lovers giving its guests unlimited use of the course without the cost of green fees. It is also the ideal location if you are looking to relax in an exceptional setting, thanks to its complete Health and Wellness Centre. The hotel offers everything you could wish for: heated swimming pool, jacuzzi, gym, treatment booths, tennis and paddle courts, jogging tracks, free Wi-Fi, etc. The Barcelo Montecastillo Golf hotel has a total of 208 rooms, all fully equipped and boasting exquisite decoration. In addition there are a group of villas, ideal for families and groups of friends that want to discover Jerez, with its equestrian shows and its famous bodegas. And if you are looking to enjoy an exclusive venue for your events and conventions: remember! Our resort is part of the Barcelo Jerez Montecastillo& Convention Center **** hotel. ... more   less 
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Also Known As:
Barcelo Montecastillo Hotel Jerez De La Frontera
Barcelo Jerez De La Frontera
Montecastillo

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