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“Can't understand why this hotel has 5 stars”

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Barcelo Jerez Montecastillo & Convention Center
Certificate of Excellence
Worcester, United Kingdom
Level Contributor
137 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Can't understand why this hotel has 5 stars”
Reviewed 5 July 2014

As you arrive, the hotel looks out on a building site. All work on the apartments on site has ceased. It's like arriving in a ghost town. The hotel was offering an unbeatable deal - €99.20 for two people for one night with unlimited golf. Too good to be true? No, we always knew we would have to pay for golf carts. These cost €42 per round. Nevertheless, it was still a cheap deal.
The hotel was disappointing. It was very quiet. We were early but we still had to wait for our room to be ready even though there must have been lots of rooms unoccupied the night before. We were put right next to the lifts, which I listened to for a good part of the night. Why? In the room, there were no robes, no slippers, no complementary water, no turn down service with a chocolate and perhaps the next day's weather forecast - all things I expect and get in other 5* hotels. There are no shops in the hotel; just a bar, a large dining room and a small open sitting area. There was no pool bar and service there was almost non-existent. There was no eating or drinking facility at the golf club. The whole place just didn't feel 5*. All the little touches were missing. As for the golf course, we saw no one working on it and it looked tired and unloved. On the plus side, a hot and cold buffet dinner at €25 was excellent and included a half bottle of house wine per person. Breakfast was also very good, but a shared club sandwich for lunch was the strangest club sandwich I've ever had. Would I recommend it? No. Was it value for money? Probably but it didn't have a 5* feel at all. Would I go back? No.

Room Tip: Ask not to be put next to the lifts!
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  • Stayed July 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Arqueros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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156 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
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  • English first
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English first
Marbella, Spain
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2014

We have just returned from a fantastic few days at this resort which must be the best value for money anywhere. The reason for the review was to express thanks to the staff for their amazing service, efficient, courteous and always friendly.

Room Tip: Try to get a golf view.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
164 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 8 November 2013

My husband and I stayed here for four nights 17 18 19 20 October for World Superbikes.

We were in the "second" hotel, I think it's called the Forum? It must be tied up with the main hotel and is a couple of minutes walk away.

We found the room clean and comfortable,and it was nice to have our own balcony.

The breakfast was included in the price, which I felt was reasonable. The breakfast was great, a wide range of choice of both hot and cold foods.

A great place to stay for the Jerez race circuit, it's only a couple of minutes down the road.

We ate at the hotel one night, which was fine. We were seated outside overlooking the lake, and it was a calm warm evening and very pleasant. The other three evenings we drove to Jerez for an evening meal.

If we ever come back to the bike racing at Jerez, we would stay here.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KiwiLynda15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Barcelo Jerez Montecastillo & Convention Center

Property: Barcelo Jerez Montecastillo & Convention Center
Address: Avenida de Montecastillo, Ctra. Jerez - Arcos, Km. 6, 11406 Jerez De La Frontera, Spain
Phone Number:
Region: Spain > Andalucia > Costa de la Luz > Jerez De La Frontera
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Wheelchair access
Hotel Style:
Ranked #11 of 30 Hotels in Jerez De La Frontera
Price Range (Based on Average Rates): £
Hotel Class:4 star — Barcelo Jerez Montecastillo & Convention Center 4*
Number of rooms: 49
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