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AquaGrand Exclusive Deluxe Resort
Ranked #5 of 30 Hotels in Lindos
Certificate of Excellence
Cardiff, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Shows promise”
Reviewed 27 August 2010

We booked our holiday with Olympic and have just returned from a week at the Aquagrand. There are many positive aspects of the hotel-it is a new hotel and I'm sure that it will become a great hotel- we would definitely return, as we had a relaxing holiday in beautiful surroundings-the hotel is situated in a stunning bay with beautifuly blue sea- but there are a few fairly major issues that need to be ironed out for the hotel to actually compare to other five star hotels we have previously stayed in.
When we arrived at the hotel at 2am! we were greeted by a very friendly young man who later took us to our room on the hotel buggy. Throughout our stay he would always greet us with the most enthusiatic of hellos! Our check in was swift and as we had missed our evening meal they had prepared some sandwiches for us in our room, which I thought was a nice touch.
I was a little disappointed with the room. We had reserved a room with a private pool. It was supposed to have "unobstructed sea and pool views". You could just about see the pool through the bushes and the sea if you stood in one area of the pool. This isnt my idea of unobstructed! When we went to reception to see if we could move to another room we were told that 1) the hotel was full but 2) we had booked with Olympic and they only rooms in one block, so if you book with Olympic ignore the hotel's description of unobstructed views-you won't get one!
Having said that, the pool was fab. My husband had warned me that it would be tiny, but we were pleasantly surprised . It was lovely and the double lounger on the deck is very comfortable. Having a private pool and being able to go indoors to the airconditioning now and again was very welcome during our stay as the temperatures hit the 40's! Although initially disappointed with the lack of view, we were actually grateful for the privacy that the bushed provided as some of the private pools are on main thoroughfares. The bathrooms are big with a nice shower area, but the quality of the furniture in the room isn't five star. The beds are big and comfortable though.
We did go to the pool area some mornings which was nice although as other people have mentioned there isnt a lot of atmosphere around the pool as so many people have their own private pools and tend to spend their time there. We went to the beach on one occasion. This is disappointing. It is a man made beach with only half of it being sandy. You have to get there quite early to get beds on the sandy part. The sea is great if you like to snorkel, but if you just want a dip to cool off it's not great as there are a lot of rocks.
There are cabanas but they are all reserved for people booking a certain room type.
The buildings are smart. The hotel has been built to look modern but in the greek style.The restaurants and the bar areas are stylish and always immaculately clean. As we were on half board we ate at Pentapolis restaurant for breakfast and most evenings. The breakfast was always nice with plenty of choice and the kitchen staff are always replenishing the food swiftly. The omlette station guy is funny and friendly- but he does use a littlle to much oil!!! The evening buffet was always plentiful and in the week we were there we didn't see one dish repeated. The food is tasty but the quality of the food simply isn't five star standard. We have stayed in 5 star hotels in Mexico, Hawaii, Dubai and Bali and the food at the Aquagrand really did not compare to what we have eaten elsewhere. The hotel is trying to elevate itself from the usual package holiday buffet by serving the main course at the table. You can choose from the menu for your main course- with a choice of four dishes. These come well presented, but the quality is still a little disappointing. The hostess in the main restaurant is lovely and speaks English very well. The wine waiter Alex is also very friendly and knowledgeable. Pedros the restaurant manager was great and always remembered conversation he'd had with you. The hotel director is always in the restaurant overseeing the evening. On one occasion we were unable to get a table in the restaurant. They were extremely busy and asked us to have a drink in the bar and they woud find us when our table was ready. They gave us a voucher for a free drink which was good. There were numerous people in the same situation but we all had tables by the time we had finished our drinks and so it really was not an issue and they dealt with the sitaution well.
The major problem with the restaurant though is the service. The staff are mostly from eastern european countries and are all trying to communicate with each other in broken English and are often falling over each other. The level of service really isn't five star. The waitresses often take your plate away just as you are putting down your cutelery! They carry wine glasses by hand not on trays- maybe this is being picky but it isn't what you'd expect from five star service. The hotel is still new, and hopefully the service will become more professional as time goes by. There are a few stand out people who make your stay more enjoyable but the hotel needs to be more selective when recruiting if they apsire to hit high standards.
The a la carte restaurant is lovely but isn't open every night. It is worth a visit but is quite expensive if you are on half board and so have already paid for your evening meal. A three course meal on a normal evening would probably cost about 80 euros per coupe without wine. During our stay it was only open for themed evenings with a set menu and price. We went to the lobster evening which was great. The food was lovely and more akin to what we have had in other hotels. It was expensive - 110€ per couple without wine, but there were 5 courses-two of which were sizeable lobster dishes.The head waiter is very funny and speaks about 6 languages! The service here is a lot better. The one minor issue is that it isn't airconditioned. Don't sit at the table by the fan if you've just straightened your hair!!!
We ate at Olivino, the taverna for lunch. The food here was nice but expensive for justa snack-9€ 50 for a small greek salad with four pieces of feta! The head waitress is very friendly and there is plenty of choice on the menu.
The small bar by the pool-Sensia- is Ok. It plays good music but the cocktails are very weak and expensive and the service is quite poor. Some of the staff wren't even sure how to make a Pina Colada!
The hotel shop is very small with very little choice and very expensive- 13€ for a bottle of wine! The same bottle was only 5€ in Lindos!
The hotel bar is smart but again very expensive for the quality of drinks provided. We don't mind paying 10€ for a cocktail -as we often do at home- but they aren't very well made and are very weak, and not just by usual Grek standards. When we went into Lindos we went to a very trendy bar and had two strong cocktails for the price of one at the Aquagrand!
The chamber maids were always effiicient and very friendly. They changed the bed linen and towels every day and even polished the hand rail by our pool! The mini bar was OK and was restocked every day by a lovely greek lady.
The people at reception weren't always that helpful or friendly, as has been mentioned in previous posts. We didn't have a problem with waiting for the check-out room, we didn't have to wait too long but I coud see this being a problem as others have mentioned. The only problem that we did have was that they told us there would be towels but there were only ones that had already been used. They need to keep an eye on the situation and regularly remove used towels or provide a bin not just leave them hanging around in the bathroom It didn't seem very hygenic.
The spa and gym are now open but the leaflet in our room said that it was available at a cost of 50€ a week per person to use the facilities. This isn't normal procedure for a resort advertising gym facilities.
After reading this you will probably think that I am very fussy and picky-my husband might well agree! - but we did have a lovely holiday and would definitely return, but maybe with lower expectations. If you go to the Aquagrand expecting a quiet relaxing environment and atmosphere you will have a fabulous holiday, but if you expect high end five star food and luxury you may be a little disappointed.

  • Stayed August 2010, travelled as a couple
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Helpful?
3 Thank CLG74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Azores
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 August 2010

The hotel itself is 5 stars; the rest is not. We had the most terrible experiences with the staff, specifically in the main restaurant, but not only. Signore Antonio (Tony) constituted the most amiable exception. There are kids from Greece and other neighboring countries working at the hotel for high season; there’s no way you can get 5 stars service like that.
Lost of details which actually distinguish deluxe hotels from the rest are missing: no business center; room serviced is available from 7 am to 10 pm; during a nine-day stay, not once were the bathroom supplies re-stocked; hardly anyone speeks English (or some understandable form of it).
If you do decide for this hotel (the buildings, swimming-pools, beach and location are good) don’t go for half-board. Nevertheless, I would recommend Greek folklore night; we had the most wonderful time.
Stay away from the main bar, unless you like your Alexanders made with chocolate milk and some vague notion of vodka.

  • Stayed August 2010, travelled as a couple
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Helpful?
2 Thank pcarreiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2010

My girlfriend and me stayed at AquaGrand in June and we had a wonderful time. We had a waterfront room with a large balcony overlooking the bay.

The design hotel is brand new (opened this year) and you find great artworks in every corner. There are three swimming pools plus an infinity pool and a private beach. The hotel has got three bars, one main restaurant and a gourmet restaurant. Food was high class, a large breakfast buffet, lunch à la carte and dinner with buffet and à la carte dishes. The restaurants never were packed and we always got a nice table. The service was super and the people were very friendly.

The hotel is locates about a kilometre from Lindos, so it is really calm and perfect to relax. Most of the guests were a little older than us, but there were some other young couples, too. The hotel deserves its name as a luxury resort. We really enjoyed our time there and can recommend it to everybody. We`ll be back …

  • Stayed June 2010, travelled as a couple
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Helpful?
1 Thank sunny_koala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 August 2010

This is a fantastic hotel in a beautiful and quiet location. We stayed for one week in July and I only wish that we could have stayed longer. The hotel, although only recently opened, is a perfect example of what other 5 star hotels should aspire to be like. The hotel is spacious, bright and airy, has excellent furnishings, large swimming pools, landscaped gardens and sits on a small, rocky cove with clear blue seas. Bedrooms are large and spacious, with good furnishings, incredibly comfy mattresses, small sofas and a good flat screen tv and coffee and tea facilities. The bathrooms are also superb with a large twin ended bath, separate 'rainfall' shower and equipped with a hairdryer. Rooms also come with a large furnished balcony, terrace or even a pool - if you have your own suite.

This resort is beautiful and peaceful at the moment and we often found that we were one of only a few couples around the pool due to the amount of pool suites available which people seem to snap up. Sun loungers are comfy and padded around the smaller pool and on the beach and there are excellent sunshades and even beach cabanas. This is a lovely luxuary which many 5 star hotels fall short of.

In terms of restaurants and pool side bars there is plenty of variety on offer so you're unlikely to get bored. Also the main dining restaurant had the best selection of food you could hope for for both breakfast and dinner and all food is well made and far from the usual sloppy buffet foods on offer at most 5 star resorts. The dining areas are also immaculate with lovely furniture and crockery.

The only downside to such a beautiful hotel is that the main bar lacks atmosphere and could really benefit from some good music instead of using the drab CDs that they seem to run on repeat. A few chilled Cafe Del Mar CDs would help. Local entertainment was put on for a couple of nights of the week but they need to do more to convince people to stay in the hotel in the evenings and not go into the local town for drinks and more atmosphere. Lowering the cost of the drinks would also help. Although I didn't mind paying 6 euros for a glass of wine, I certainly wasn't happy with paying over 11 euros for cocktails or even 4 euros for a small mug of warm water and a tea bag. Tea was the same price as a coffee which I think is ridiculous.

My only other minor gripe was that staff were not always friendly or helpful. Reception staff were a classic example and on more than one occassion we were actually told off - firstly for asking for a room service menu for our room (which we didn't have) and secondly for spending over half an hour in the supplied 'check out' room on our depature day. There really should be a booking system in place so that people are given an allocated time to shower instead of having everyone in reception at the same time waiting until people finish. This causes much stress for everyone involved after such a lovely holiday.

There are clear staff in the hotel that are true stars and make your stay relaxing. The lovely restaurant hostess, the beach boy who gives out beach towels (very funny) and the lovely cleaners who leave your bedrooms immaculate and always have a big smile for you.

All in all, many 5 star hotels could learn a thing or two from the Aqua Grand and once the minor issues are ironed out, I'm sure this will prove very popular with many couples looking for a romantic and relaxing holiday.

  • Stayed July 2010, travelled as a couple
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Helpful?
1 Thank SunshineBluesLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 4 August 2010

As a frequent traveller, i have visited various 5* hotels and i can undoubtedly say this is one of the best. I had high expectations and the Aquagrand fails to disappoint in any area. Our hotel room was truly luxurious, very comfortable and sparkling clean; with a stunning and breath-taking view.
The reception area had an impressive, tranquil atmosphere and the staffs were polite and friendly; they could not possibly do more to help you.
My days were spent enjoying the private bay and the 3 brand new pools; each framed by a calming waterfall. My evenings were spent enjoying the wide range of local cuisine. The fresh fish and meat were truly delicious and the choice was plentiful.
I will definitely visit again and highly recommend the Aquagrand to anybody who is searching for luxury and a fantastic time.

  • Stayed July 2010, travelled with friends
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Helpful?
Thank jason003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2010

My friend and I spent a week at the Aqua Grande in July and were left feeling more than a little disappointed with the experience. The main cause of this was that we had booked a twin room which the hotel in turn confirmed, yet when we arrived we discovered that they do not provide twin rooms so were forced to share a double bed. The staff acknowledged this issue but made no efforts to apologise or rectify. This hotel is therefore not suitable for those travelling together on business or friends sharing.
I would agree with the other reviews in that the location, hotel and food are all excellent but this is a new resort and is not yet up the standard of other 5* locations in particular the service is not comparable to that received in the US or other established resorts.
We experienced issues with water shortages, electricity failures and a regular smell of sewage which are not the kind of issue you expect to have to resolve when on holiday in a resort such as this. We found the standard of service to be well short of that expected. If you are a regular traveller and used to 5* service then there is a good chance you will feel let down by this resort.

  • Stayed July 2010, travelled with friends
    • Value
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Helpful?
2 Thank Ruth_Reading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2010

my partner and I came back yesterday after spending 2 weeks at the hotel.
It's difficult to put into words just how magnificent this holiday was and having stayed in other '5 star' hotels in the past, I'm pretty sure none will measure up against this hotel.

We booked a sea front suite with private pool and have just booked the same suite again for next year - it was that good.

Although we booked half board, most evenings we did tend to get a taxi into Lindos (6e) or ate in the hotel's a la carte restaurant - 2 different types of evenings but equally excellent. Saying that, the half board evening meal is very good too - with the main course being served at your table.

Drinks aren't particularly cheap - probably on par with London prices but not inflated and a really good range of wines are available too. Alex the wine waiter was particularly excellent.

The weather was superb, although a bit too hot midday at times. You did, however have a whole array of pools to choose from or the beach It's not a private beach but really does feel like that) and never ever crowded wherever you decided to sunbathe or swim.

Overall, it felt luxurious, select and special - everything you expect (but don't always get) when looking forward to a hard earned holiday :-)

  • Stayed July 2010, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank SH111Yorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AquaGrand Exclusive Deluxe Resort

Property: AquaGrand Exclusive Deluxe Resort
Address: Psaltos, Lindos 851 07, Greece
Phone Number:
Region: Greece > South Aegean > Dodecanese > Rhodes > Lindos
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Lindos
#3 Spa Hotel in Lindos
#4 Romantic Hotel in Lindos
#4 On the Beach Hotel in Lindos
#8 Family Hotel in Lindos
Price Range (Based on Average Rates): £££
Hotel Class:5 star — AquaGrand Exclusive Deluxe Resort 5*
Number of rooms: 138
Official Description (provided by the hotel):
Luxurious beach-front hotel with limitless views to the bright blue of the Aegean Sea, just 1500 meters away from the renowned traditional village of Lindos. Nestled into a cliff side, the hotel blends in magically with its Lindian surroundings and enjoys breathtaking views of the Aegean. The private-like beach, in front of the hotel, stretches to a length of 200m, and although rocky in nature, its crystal clear turquoise waters are easily accessible through wooden decks and panels. ... more   less 
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Also Known As:
Aquagrand Exclusive Deluxe Hotel Lindos
AquaGrand Exclusive Deluxe Resort Lindos, Rhodes

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