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“Excellent customer service at this hotel”

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Atrium Palace Thalasso Spa Resort & Villas
Ranked #6 of 30 Hotels in Lindos
GreenLeadersBronze level
Beverley, United Kingdom
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Excellent customer service at this hotel”
Reviewed 17 July 2014

My wife and I stayed here for 10 days from 29 June 2014. There are many fine features to this hotel and the best is the friendliness and helpfulness of the staff. Without exception , they all go out of their way to assist, from the moment you arrive to departure. We encountered too many staff to name all , but top marks go to Sam, one of the bell boys , Marcin our waiter ( polite, friendly and courteous ) and Vladimir ( a character and a good laugh). The guy who operates in the main pool bar, also works so hard and never losses his cool.However , we found the star of the hotel to be Agota in Guest Relations who sorted out a problem over room allocation and more than made up for a slight inconvenience we had. She is an outstanding individual and is a credit to the hotel.

The hotel has a beautiful reception and main lounge area. There are some toilets a short walk from the reception and the reason I mention these is that I have not encountered such clean and immaculate toilets anywhere - well done to all the cleaning ladies.Indeed , the hotel is very well maintained both inside and throughout the extensive grounds. There loads of sun bathing areas around the attractive swimming pools and more than enough sun beds to go round.

We booked a junior suite and there was adequate amount od cupboard and wardrobe space. The room itself was spacious but I think more care should be put in to making the sitting area a bit more defined as a sitting area. The furnishing were ok but I would have preferred to see lighter and more modern fittings.

The food was good and varied and I would recommend the exclusive dining/drinks option , as this proved excellent value for money, including as it did all meals and an extensive drinks choice.

My only issue with the hotel is the dress code - or I should say lack of one. The hotel has signs up requesting that men wear long trousers for dinner. My holiday company even sent a polite reminder a week before the holiday reminding us of this, which I fully support. However , over the time we were there, I estimate less than 25% of guests made any effort to dress for dinner and I saw no attempt bymanagement of the hotel to address this, which was a pity. I realise this is a difficult issue for the hotel to tackle, as the hotel seemed full and management will not want to upset guests. However , this is the one issue which would prevent us returning. I think the staff deserve better from many of the guests.

The hotel is a bit remote and there is no promenade or short walk close by . Lindos is well worth a visit - short taxi ride. as is Rhodes Old Town , where we went on the local bus.

Room Tip: Most definitely try for a full sea view in the main building.
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtriumHotels, Manager at Atrium Palace Thalasso Spa Resort & Villas, responded to this review, 19 July 2014
Dear valued guest,

Thank you for your review and comments. They are very important to us. We’re happy to hear that you enjoyed your stay and we would like to see you return.

Yours faithfully,
Atrium Hotels Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (389)
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English first
London, United Kingdom
1 review
Reviewed 17 July 2014

Just returned from 10 days at the Atrium Palace. From my first email with Chara - Guest Relations, to Aposotolos the Hotel Manager, Savvas the Restaurant Manager, Nikkos on the Grill, Manolis and Chara our waiter and waitress and Kyriakos for the drinks... reception, our cleaners.. the pool bar guys..... Too many people to mention....Everyone was so happy and could not do enough for us in every aspect. Our room was spotless - deluxe garden view with pool - large and cool. Food - huge choice and very tasty! - together with our balcony table for dinner - efaristo Savvas! We were made to feel welcome from the moment we arrived. The pools and the gardens were very pretty and we had a truly restful stay.

If you like to get out and about I would recommend you hire a car.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Carol N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtriumHotels, Manager at Atrium Palace Thalasso Spa Resort & Villas, responded to this review, 19 July 2014
Dear valued guest,

Thank you very much for your kind words. We’re pleased that you enjoyed your experience with Atrium Palace. We look forward to welcoming you back.

Yours faithfully,
Atrium Hotels Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guernsey, United Kingdom
1 review
Reviewed 15 July 2014

As a single person I was very happy to stay at this hotel. The hotel and grounds were beautiful very friendly staff .and the food was first rate. A 150 meters down to the pebbled beach lovely warm clear water. There was never any rush to get a sun bed either at the beach or the hotel A very relaxed setting. My only issue was their was not many bars restaurants places to meet other people outside the hotel.

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Hugh F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtriumHotels, Manager at Atrium Palace Thalasso Spa Resort & Villas, responded to this review, 17 July 2014
Dear valued guest,

Thank you for taking the time to write a review. We’re delighted to hear that were fond of the hotel and personnel and we hope that you will visit again next summer.

Yours faithfully,
Atrium Hotels Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 13 July 2014

First impressions were, WOW. Exquisite hotel with a real luxury feel. Extremely clean, friendly staff everywhere, always helpful, especially on the reception. Beautiful relaxing pools. Our room was a stones throw from the "Quiet Pool" which was bliss, but made extremely special by the charm and charisma of the pool barman Panos. Panos made every day special and his milk shakes and cocktails were a daily treat. The food at the two main hotel restaurants was also excellent. Sitting looking at the delightful view from the Al a carte restaurant while dining from a good menu and very attentive waiters and waitresses was most enjoyable. The special lobster night with entertainment would be recommended. The main hotel restaurant offered everything you could wish for at breakfast and evening meal. Savvas Papantoniou, the service manager made sure all the guests were welcomed, made to feel special and received the very best attention. Pari was extremely attentive, waitressing on tables and directing her team to maintain their very high standards. Overall, we were very impressed by how hard all the staff work, how spotlessly clean and well maintained the hotel environment is and the very pleasant atmosphere created by the hotel team. Just the right mix for the makings of a very nice relaxing holiday in the sun!

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gill o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtriumHotels, Manager at Atrium Palace Thalasso Spa Resort & Villas, responded to this review, 14 July 2014
Dear valued guest,

Thank you for your review and kind words. It’s pleasing to hear that you had a great experience with us at Atrium Palace and we look forward to welcoming you back.

Yours faithfully,
Atrium Hotels Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2014

It is ideal place if you want to relax with family. The staff is very nice. The sea water is very clear, but the beach is stony. There were a few ants but the problem was solved with spray against them.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank gabipetru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtriumHotels, Manager at Atrium Palace Thalasso Spa Resort & Villas, responded to this review, 12 July 2014
Dear valued guest,

Thank you for your review. We’re happy to hear that you relaxed and enjoyed your holiday at Atrium Palace and hope to accommodate you again soon.

Yours faithfully,
Atrium Hotels Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trowbridge, United Kingdom
Level 4 Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 July 2014

We have just returned from a 7 night holiday at the Atrium Palace Hotel. We had a lovely week the weather was hot with a lovely gentle breeze apart from one day when we had a full on gale but still hot and sunny. I'm not sure if I would rate this a 5* hotel as our room wasn't the best we've stayed in by a long way but the Reception area and all outside areas were beautiful. Lots of swimming pools to choose from (some quite small) with a lovely infinity pool. We didn't have a problem finding 4 sunbeds together as there were always plenty of free beds. We stayed on a B & B basis so cannot comment on the food at lunch or dinner as we always ate out. Breakfast choice was good with lots of fresh fruit etc., sometimes we had to wait quite a while for someone to set the table and bring juice and coffee but this is only a small thing. Our rooms were in Wing 1 which is near the road and across the road from a bar which was quite loud at night so if you want to sleep quite early choose another location! Air con in bedrooms worked well and when I mentioned our bed was very hard they put a topper on it which made it more comfortable. We booked via Olympic Holidays, there were a few other British guests but most seemed to be Russian or eastern European. The Spa was almost empty which was great for us as we had the pool to ourselves and the massage was good. Didn't see anyone using the hairdressers and the gym seemed empty most of the time. Didn't get too much information from our Rep. we didn't find the shop under the hotel until towards the end of the holiday and the car hire at the hotel was quite expensive but the car we had was good and you do need one as Kalathos is quite small. Had taxi to and from the airport, both drivers very friendly and helpful. A good holiday.

Room Tip: Our side sea view rooms had no sea view at all as we were on the ground floor.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MQQ2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtriumHotels, Manager at Atrium Palace Thalasso Spa Resort & Villas, responded to this review, 8 July 2014
Dear valued guest,

Thank you for your review. We’re pleased to hear that you had a good holiday and enjoyed the hotel. We hope to accommodate you again in the near future.

Yours faithfully,
Atrium Hotels Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kiev, Ukraine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

I returned from Atrium a week ago after a 10-day vacation with my son. Definitely a 5-star hotel with excellent personnel (special thanks to Savvas- the manager of the main restaurant due to whom we always felt us very much welcomed). Very green hotel with excellent food (thanks to the chief). Perfect sea. Many people with whom we had communicated there repeatedly spend their holidays in Atrium and I understand the reason for that. Thank you for our perfect holidays!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnaKyiv10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtriumHotels, Manager at Atrium Palace Thalasso Spa Resort & Villas, responded to this review, 8 July 2014
Dear valued guest,

Thank you for your review. We’re very happy to hear that you had such a nice experience from your visit and enjoyed your stay with us. We look forward to welcoming you back next summer.

Yours faithfully,
Atrium Hotels Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Atrium Palace Thalasso Spa Resort & Villas

Property: Atrium Palace Thalasso Spa Resort & Villas
Address: | Kalathos Beach, Lindos 851 02, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Lindos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Lindos
#4 Luxury Hotel in Lindos
#4 Family Hotel in Lindos
#4 Spa Hotel in Lindos
#4 Green Hotel in Lindos
#6 Romantic Hotel in Lindos
Price Range (Based on Average Rates): £
Hotel Class:5 star — Atrium Palace Thalasso Spa Resort & Villas 5*
Number of rooms: 256
Official Description (provided by the hotel):
The quality renowned, Atrium Palace Thalasso Spa Resort & Villas is the ideal destination for marvelous vacations and relaxing holidays. This architecturally innovative hotel combines luxury with its delightful blend of Greek Classical styles and ambiance meters from the crystal clear beach. The hotel is situated in the tranquil bay of Kalathos, close to the picturesque village of Lindos, on the Southeast area of Rhodes Island. Its unique beauties of nature and cultural heritage characterize it as the most intriguing region of the island. ... more   less 
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Also Known As:
Atrium Palace Thalasso Spa Resort And Villas
Atrium Palace Thalasso Spa Resort & Villas Hotel Lindos
Atrium Palace Thalasso Hotel
Atrium Palace Thalasso Resort
Atrium Palace Rhodes
Atrium Palace Thalasso Spa Resort & Villas Lindos, Rhodes

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