My wife and myself stayed here last year (Aug 2011) and booked again in April to stay 29th Aug to 5th Sept to meet up with friends we had made last year. I also e mailed the owner, Antonio 2 weeks before arriving requesting a high floor and his son Rafael replied saying "dont worry about your room everthing is OK. When we arrived we were told very abruptly by Antonio, "you're not staying here, no room". After a long hot bus journey this is not what we wanted to hear.
He just waved his arms in the air and shrugged his shoulders saying don't blame me it's the company at fault. He said he would call the company (Helenas 2, they sort your room through your tour operator) I asked to speak with them but he then said they are closed. He spoke to someone on the phone and 10 minutes later a man came to pick us up and take us to HIS apartments 3 miles away in Pefkos.
I asked Antonio for the number of Helenas 2 and he didn't realise that the piece of paper he gave me was a copy of the e-mail sent to him by the company confirming our booking, dated April!!! Not 2 days before.
I spoke to the Helenas 2 rep the next day and she told me they would have to have another strong word with Antonio as this was happening more frequently. It transpires that to maximise his occupancy Antonio takes private bookings. If he then realises he is overbooked he calls one of his mates who has room and you have to go there, doesn't matter if you don't like it.
Our friends that stayed there said it happened a couple of times during their week there. The worst episode being when 3 men and 2 women turned up and Antonio just sat down saying no room here and laughing. One of the men told him not to laugh and pushed/slid one of the plastic chairs across the floor, Antonio then picked it up and hit him over the head with it. They then traded punches and his son ran from the kitchen with a carving knife trying to get the man!!! Their luggage was then thrown over a fence and they had to run to the car to make there escape! This really upset other guests with some running crying to their rooms.
As previously stated on other reviews. This place is in a nice quiet location but if Antonio continues to be greedy he will lose business in the end.
During our and others ordeal Antonio never apologised once. Would we stay there again? NO CHANCE
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- Also Known As:
- Rafael Studios Hotel Lindos
- Rafael Studios Lindos, Rhodes