We visited this hotel for a week in the latter end of June 2014. We were met from our transfer mini bus by a lady from the hotel in a little electric van with seats in it! She was very friendly and it was a very different mode of transport to arrive at your hotel! Once at the hotel we were quickly booked in and shown to our room which was on the first floor overlooking the lake and right next to the ferry landing. The room was clean though quite dated, but then that is the style of the hotel, so that was what we had expected. One surprising feature was that there was tea and coffee making facilities in the room which is very rare throughout Europe. The room was equipped with a fridge which had a few items in it, leaving enough room for a few items of our own, although it wasn't very cold and struggled to keep things cold. The Air con in the room was also a little poor, only really acting like a fan as opposed to making the room cool. It was very hot while we were there, so the Air Con being cooler would have been an advantage for a better nights sleep.
Breakfast was adequate but was the same everyday with no variations, but this was compensated by the lovely lakeside terrace where breakfast was taken.
Our first couple of evening meals were quite acceptable, with as much wine, beer or soft drinks as you wanted included in the half board rate which was welcomed!
On the Friday evening they had a gala dinner which was disastrous. They insisted that everyone was in the restaurant for 7pm, but after your initial salad starters there was nothing for about an hour, one couple actually got up and left. Nobody explained how it worked and what was going on. The staff in the restaurant seemed unable to answer any questions.
After that evening the service in the restaurant deteriorated badly, which did put quite a
dampener on things, even though the food was very enjoyable.
The hotel is rated as a four star, but after staying in other four star hotels in the area this one did not compare favourably.
The hotel cannot be faulted on location, but other areas need to be improved.
Please note you have to pay extra for the safe in the room, and Wi-Fi also. Many other hotels these days offer these as standard.
Even though there are issues in the hotel that need addressing, it did not detract form an enjoyable week.
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- Also Known As:
- Le Palme Hotel
- Hotel Le Palme Limone Sul Garda, Lake Garda, Italy