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Hotel Castell
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Reviews (278)
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All reviewsceiling fanpool arearoom and en suiteextension leadabsolutely loved our holidaybreathtaking viewsthe cliffair conreception barmobility issuesexcellent breakfastview from the balconylovely hotelstayed here for a weekemailed the hotelend of junecold meats
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Reviewed 25 September 2011

Readers of my reviews will appreciate I like the quirky (Cromer's No.4) and the quality (London's Le Gavroche) and generally I try to be honest and fair in commenting on hotels but after many years travelling the Castell, Limone has finally brought out the vituperous in me.

Sitting high above the bay with its back nestled into the rock the Castell exudes an air of unwelcoming mediocrity, a Castle Gormenghast reached only by 100 steps from the town centre. While all around there are other hotels sporting vivid and tumbling sprays of beautiful flowers, the main terrace of Castell is decorated with large pots in which the plants, each and every one, have died. Brown stumps reach up into the hot sun as if to try and find succour but all they get is a miasma of indifference and cigarette stubs from the smokers who gather like lemmings on the restarant balcony unconcerned that their lives are shortening fast and their smoke drifts through the open window of the restaurant.

In the manager's office are two switches. One is for the air-conditioning which is in the permanent OFF position. Not all rooms have air-conditioning - ours didn't - but those that do cannot control their air conditioners themselves. 35 degrees outside? Stare at your air-conditioners in bewildered desire. They aren't going to be switched on. The other switch is for the radio, It is permanently ON, blaring out the equivalent of Italy's Radio 1 throughout the day in the public rooms. Want a cocktail from the bar list? Don't ask - they don't know how to make them. In fact you wold have to be a masochist of unmentionable desire to wish to spend any time in the bar area and "lounge" (a huge TV and no windows). Most of the inhabitants were to be seen in the town in the evening spending their money in other hotel bars. Even the 100 plus steps back up to Gormenghast didn't deter them from escaping the grimness of this House of Usher. It was only the disabled or those too drunk to manage the stairs who were held hostage in the grotesque fastness of this gruesome outpost.

Food. What can one say except that if there were prizes for thrashing flat a piece of meat - any meat - spilling some kind of gunky sauce over it and lobbing on some variation of potato (out of the freezer) and serving it up to the inmates, this place would win first place. Dinner time is set at 7 to 8 but no hot food is served before 7.30 as half an hour is allowed for the multi-grazers to fill up on plate loads of salad. As we weren't salad eaters we didn't arrive until 7.30 - and got berated publicly by the manager for upsetting the routine. At that point we decided that the culinary delights of the Castell could go hang and we ate at the Palme afterwards.

The room was a twin - beds at right angles to each other - no air-conditioning and a balcony that was shared with three other rooms. Privacy, zero. Security - the balcony was easily accessible from the public parts of the hotel and from outside - zero. Hot night? Leave the door open and hope you didn't get robbed or raped.
Talking of security and an invite to anyone who wants to help themselves to a British passport - you know those things that we are paranoid about losing? - just wander into the foyer of the Castell at any time and lean over the counter. Stacks of them in pigeonholes for the taking and no management in sight. No receptionist. Easy.

Check-out time is 9.30 a.m. We had the cleaning staff banging on our door at 9.29 insisting they come in. At this time of the morning the public walkways of the hotel reeks of an amonia so strong that anyone with an asthmatic condition would immediately need hospitalization. We think the cleaners haven't worked out what the word "dilution" means.

On our eventual departure at 1p.m. - there were four couples - the manager was sitting in his office. Not a wave, not a cheerio, not a thanks for staying, not a see you again.
You won't.

You have been warned.

Room Tip: Don't, please don't.
  • Stayed: September 2011, travelled as a couple
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6  Thank RogerAckroyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2011

We have just returned from a weeks half board holiday at the Hotel Castell in Limone. As I have Coeliac disease I e-mailed the Manager Rocco Stasi regarding my diet, and he responded telling me that they did not stock gluten free pasta bread etc but if I provided these they would prepare them for me. True to their word I had delicious meals and was well advised regarding what was suitable from the daily menu for my diet. We had a wonderful view from our room and paid the extra for the air-con which was a bonus as the weather was very hot. All workers in the hotel could not do enough for you and were very friendly. I would recommend this hotel to everyone as long as they were fit enough to make the climb from the town.

  • Stayed: August 2011, travelled as a couple
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1  Thank Jinty F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2011

We have just returned from a fantastic holiday in Limone sul garda, staying at the CASTELL, after reading previous reviews we were a little apprehensive, but having stayed at 2 other 4star hotels in Limone,The Castell was well up to the mark. I will not hesitate to go back to the CASTELL. I can only speak as i found, the hotel was clean & tidy (if a little dated, but so are many others in Limone.) Yes you do have to pre-order your meal the night before. The food was great, fresh with plenty to choose from. Our room was comfortable and cleaned regularly, with a fantastic View from the balcony.
The staff were all polite and friendly. Yes there are 100 steps down to Limone and 100 back again, also 60+ from the pool to reception, but there is a lift in the hotel. If you are un-fit just take your time, they are well spaced out . Some people have complained about the beds being hard, well i have a bad back, and found the bed OK. & I managed the steps OK. When we go back again to Limone, we will be staying at the CASTELL.
People who have complained about this hotel should dig deeper into their pockets and book a 5 star hotel ( they would probably still find something to complain about) For a 3star rated hotel THE CASTELL is GREAT.

Room Tip: When you arrive, if you are not happy with your room, ask for a change,The manager is very helpful.
  • Stayed: August 2011, travelled as a couple
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2  Thank William97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2011

We were a party of 3 staying 10 nights half board. We were staying in the same room as you can see in the review by kay639 (further down reviews) but we had an extra single bed and a small dressing table in the room, this is room 3 right up where you can see the hotel name signage.
The room is not spacious at approx. 15ftx9ft plus the en suite. We had a hair dryer and fresh towels were left daily if you leave used towels as directed on the floor of the bathroom.The air conditioning is an extra 7euros per day so you can't switch it on yourself, no kettle due to Italian H&S legislation (yet there's an ashtray for you to smoke in the room) and no fridge.The beds are as you will have read in the reviews and I found them to be too hard and not giving much support so had a bit of a stiff back and hips.
However for 10 days all the little downs were easily bearable with fantastic lake views right outside your room.The food was good and there was plenty of it and even my rather picky 16 year old ate the meals with no complaint. The staff were hard working, friendly and could not do enough for you and that was ALL staff.
We all enjoyed our holiday and would love to go back to the area, perhaps trying the south of the lake but I'll get my duty free on my trip out rather than waiting till the return flight as Verona airport has very little on offer both for duty free and refreshments.

Room Tip: Bigger rooms (quad rooms) with better beds were available on lower floors
  • Stayed: June 2011, travelled with family
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Thank JoJo80Web
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2011

We stayed at the Castell early in july 2011 Staff and management were very friendly and helpful food was good and talking to others we appeared to have better food and service than those at Hotel allazuro Only 1 problem , no air conditioning otherwise brilliant we had an argument with the lady at the ferry ticket office but I think everyone does

Room Tip: no air con keep shutters closed during day
  • Stayed: July 2011, travelled as a couple
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Thank brian f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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