Would definitely not rate Royal Village as a 4 star, they have a nerve to call themselves so, it was a let down... Firstly the rooms are in dire need of refurbishment, they were not cleaned while we were there, I accidentally dropped something on the floor which I cleaned as best I could but the carpet was not hoovered throughout the rest of the stay. To my knowledge they only changed the sheets after one week, and did not replace the complimentary toiletries. Ok I know you don't go on holiday to watch tv (but the odd evening if after a long day you want to relax and watch a film, you can't) the old fashioned tv's in the room had only a few Italian and German channels and the only English channel was BBC world news, there was no cable and you could not buy any films. The mini bar is empty, if you want anything you have to order it. The balconies are right next to the ones next door there is no privacy whatsoever so I never really used the balcony as it was too exposed to the neighbours. We had superior rooms booked with a lake view, but the view was (although still nice) of the back of the hotel and the mountains - the only way to see the lake was to strain your neck around the corner. Most hotels offer free use of a combination locked room safe, but not the old fashioned Royal Village, here you have to get a key from reception and leave a 10 euro deposit. There are no lifts in the old part of the hotel so you have to lug your case up and down the stairs yourself, and the lights on some of the stairs are turned off around 11pm, making it pitch black and very dangerous. I have heard and read that there are better rooms in another part of the hotel, that are normally for some reason given to the Germans - who monopolise the hotel.
The all inclusive is not particularly nice, if you are by the fish pool you have to walk across the road through reception or down some stairs to the bar area just to get a drink (when they could quite easily open the dining hall areas by the fish pool to allow access to water at least. They give tiny plastic cups but put signs up that you should not fill water bottles up with water from the pumps! Also there is no order in the pool area, it is chaos, although there are signs up to say no lilos, flippers etc. there is no one about to monitor this and the kids (mostly German) fill the pool with these and make it very difficult if you just want to swim. The kids also muck about it the jacuzzi part of the pool making it impossible if you just want to sit in it and relax - the purpose for which a jacuzzi is intended! The indoor pool is no better, you cannot sit in the hot tub without the German kids getting in and mucking about trying to swim in a hot tub!
Food is the same everyday, breakfast is fine, but lunch and dinner are pretty much the same as each other - pizza and pasta and the same old salad all the time. The only difference is at dinner they offer meat although it's not that great either.. There is not much order in the dining room, the Germans do not know how to queue and just push in. I wouldn't bother with the packed lunch it's horrible too. The Italian restaurant is no better, not quite sure why it is called a restaurant, it is still self service and serves the same food, always pizza and pasta just with different salad and you see the chef cooking it, but I would call it a canteen more than a restaurant.
The bar drink prices are fair but the cocktails are not very good and it is boring and the entertainment although funny at first is quite rubbish and irritating, they could do so much better than one man on his keyboard. So we spent most evenings going down the hill into other bars or along the promenade where drinks were about the same price but much nicer and more choice, better service and better scenery. Bar/hotel Limone at the end of the hill across the road is only a 3 star but the service, food and drinks were so much better and the staff much more helpful and friendly, they also gave us a free round of limoncello every time we went. One evening when it was raining they lent us umbrellas yet when we asked at our own Hotel Royal Village they said no they didn't have any, in fact the reception staff at Royal Village are pretty unhelpful and unfriendly. Also if you want wifi at Royal Village you have to pay for it, whereas when we went into other bars they all gave us free access. This is pretty stingy considering the price you pay to stay there.
Ingham's reps however were very helpful and friendly, Neil was very good. I just wish they could pass that customer service onto some of the Royal Village reception staff (the ladies working in the bar were very nice as were the staff who provided entertainment)... Just beware if you book any trips through Inghams they take such a long time to get anywhere as Royal Village is usually the first pick up so you spend the first hour or sometimes more just driving around picking up passengers from other hotels which is quite frustrating, for instance it took over 3 hours to get to Verona, which meant not having much time there, when by car it should take approx 1.5 hours.
Lake Garda is lovely and the holiday was great but I would NOT recommend Hotel Royal Village, in my opinion some of the smaller ones at the bottom of the hill (like Hotel Limone) seem much nicer, even those with lower star ratings. Hotel Royal Village seems like it does everything on the cheap and is very tight, which is not what you pay for in a 4 star.
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- Also Known As:
- Royal Village Hotel
- Hotel Royal Village Limone Sul Garda, Lake Garda, Italy