We stayed in this hotel for a week, and received dreadful service throughout. The staff barely spoke to us, and when they did the responses to our questions were short and begrudging. It's a walk from where you have to leave your car/taxi to the hotel, but the hotel offered no assistance in moving our suitcases to our car at check in or check out. When we we asked if they could help us with our suitcases, they offered us a luggage trolley for us to use, but no help from the staff at all.
We were early to breakfast each day, usually arriving first, but the breakfast staff didn't proactively offer coffee or any of the hot options such as omlettes. Only when we asked did they provide these options.
The hotel as a whole is clean, but the hotel seems to cut corners with simple things. For example, we left our towels on the floor to be changed and went out for the day. When we came back hours later, the same towels had been picked up off the floor, folded and put back on the towel rail. I asked the cleaner why she hadn't changed our towels. She seemed embarrassed and said she'd forgotten (although she had managed to remember to hang our dirty towels on the rail).
I have stayed in other hotels in Limone before, so I know the area well. This was just as well, as when we asked the hotel reception staff for advice we received short and unhelpful responses. It was even difficult to get a hello from the reception staff when passing by in the morning (they preferred to keep their head down rather than offer a simple 'good morning').
We were not made to feel at all welcome in this hotel. It was a shame as this affected the enjoyment of our stay in Limone. We did not look forward to heading back to the hotel after a day's sightseeing around the lake.
On the positive side, the hotel's location is good, and very close to the boat terminal for trips to the other towns around Lake Garda.
The room was nice but simple. However, we had requested a double bed but received 2 single beds put side by side, which was less comfortable for a couple.
I recommend Limone as a lovely town to spend a holiday in, but I would never stay in the Monte Baldo again.
- Official Description (provided by the hotel):
- In the heart of Limone sul Garda you'll find Hotel Monte Baldo. It is situated in a very calm position and surrounded from the ancient centre of Limone, full of history and traditions. From our Hotel you have a beautiful view on the old fishing harbour and you are facing directly the lake. In a special atmosphere and luxurious comfort you will spend unforgottable holidays. ... more less
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- Also Known As:
- Monte Baldo Hotel
- Hotel Monte Baldo Limone Sul Garda, Lake Garda, Italy