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“Still too busy and impersonal”

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Hotel Ibis Schiphol Amsterdam Airport
Ranked #2 of 4 Hotels in Badhoevedorp
GreenLeadersGold level
York
Level Contributor
208 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
“Still too busy and impersonal”
Reviewed 22 June 2014

This is my second review of this hotel having stayed here in August 2013. My views have not changed too much though did not eat or drink here this time. I stopped here twice on this occasion-at the end of May then early June. Having flown in late afternoon on my early visit had to wait some time for the 20 minute timed shuttle which was packed to the roof!! managed to get to the hotel some 10-15 minutes later and checked in quickly. Just before about 200 Oriental tourists descended on the reception desk!!. My single room again small but functional was okay- no soap dispenser on the sink but I had my own so no issue.
This hotel is exactly what it says- an airport hotel suitable for an overnighter on route to some-place else. Typical Ibis rooms. Free and good WiFi. No coffee/tea on the room.
Big hotel so mostly very busy at reception, 10 minutes waiting to check in/out is no exception.
Though they recently increased the frequency of the (free)shuttle to/from the airport, prepare yourself to be standing in a crowded bus all the way. Bigger buses? Shuttle passes the Ibis Budget around the corner and the Novotel too.Sleep quality on this visit was good no complaints.
I have stayed in many tourist hotels throughout Europe but this hotel did not even provide little frills such as a hand towel or box of Kleenex. All in all, the hotel was acceptable for my needs. There was a "budget Ibis" on the same grounds. Makes me wonder what the difference is between the two properties.
I notice another complaint re the smells in rooms- on my visit on 29th May my room smelled of rotten cabbages which seemed to permeate from the bathroom area,. Shutting bathroom door seemed to mellow it a little. (On second visit a few days later a different room -no smell). Maybe a drain issue but not the first one to be raised.....

Room Tip: Take earplugs people moving around 24/7!!
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tourman2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delia P, Guest Relations Manager at Hotel Ibis Schiphol Amsterdam Airport, responded to this review, 5 April 2016
Dear Tourman2,

Thank you for taking the courage to write a review about ibis Schiphol Amsterdam Airport.
I am sorry to read that you stay has not been great.
We are indeed a big airport hotel, with the goal to let people rest before taking their flight, nevertheless the smell should never have been there, I am glad to read that you did not experience this during your second stay in our hotel.

We do indeed not provide hand towels, but you can always request some extra towels at the reception desk.

I am sorry to read about your experiences in the shuttlebus. The frequency has gone up again, so that less problems occur.

I hope to may welcome you again in ibis, to show you we have improved in the past year.

Kind regards,

Jesse van Dijke
Manager on Duty
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Singapore, Singapore
Level Contributor
94 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 22 June 2014 via mobile

Location - Located near Schipol airport & the hotel provides free shuttle service every 10-20 mins, however be prepared to wait as the shuttle bus serves Ibis, Ibis budget & Novotel. It is always crowded.
Room - Spacious and clean however, the room did not have aircon, the temperature control only adjust for the "wind from outside". Ask for a fan at the reception.
Breakfast - Serves from 4am-12pm. Selection is ok, bread, sausage, eggs, hashbrown, cereals, cakes, juices.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank valtripadv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadja R, Director of Sales at Hotel Ibis Schiphol Amsterdam Airport, responded to this review, 25 June 2014
Dear guest,

We very much appreciate your comments regarding your stay at the ibis Amsterdam Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Nadja Ruiter
Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 June 2014

Confentional well-known Ibis rooms. Free and good WiFi. No coffee/tea on the room. Big but crowded paid parking. Look at the 'Park/Sleep/Fly' packages.

Big hotel so mostly very busy at reception, 10 minutes waiting to check in/out is no exception. Separate check-in for Accor Club members, but never staffed.

Though they recently increased the frequency of the (free)shuttle to/from the airport, prepare yourself to be standing in a crowded bus all the way. Bigger buses? Shuttle passes the Ibis Budget around the corner and the Novotel too.

Never tried breakfast, dinner in one of the restaurants upstairs is good. Nice bar but just like the restaurants a bit overpriced for an Ibis.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RolandBNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delia P, Guest Relations Manager at Hotel Ibis Schiphol Amsterdam Airport, responded to this review, 5 April 2016
Dear Roland030,

Thank you for your review.
I am glad to read that your overall stay has been good.
Unfortunately you had some bad experiences with our shuttlebus.
Luckily, we have increased the amount of shuttles driving.

I hope to may welcome you again in ibis Schiphol Amsterdam Airport.

Kind regards,

Jesse van Dijke
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 June 2014 via mobile

Stayed for a 2 night weekend break with the mrs. Waited about half hour for bus at airport which was not a problem until most of the bus stop descended on the one bus and forced their way onboard. Hotel is only a ten minute bus ride away which is perfect. Check in was very quick and reception was well staffed to cope. First impressions of room were good and exactly what was required in that it had a bed,tv and chair. As we hadnt planned to spend much time here other than sleep it was great. Only small point was the shower door or lack of it but not a huge issue. Buses to and from airport are quite regular,say every half hour or so but are always crowded no matter what time(we got one at midnight and it was just as busy). Other than that a great stay,only had a few drinks in bar and prices were about same as everywhere else.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcg1587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadja R, Director of Sales at Hotel Ibis Schiphol Amsterdam Airport, responded to this review, 20 June 2014
Dear guest,

Thank you for taking the time to review your stay at ibis hotel Amsterdam Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Nadja Ruiter
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 June 2014

Very nice, clean and well located hotel for the stay before leaving from Schiphol Amsterdam on an early flight. Staff are very helpful, the rooms are fairly basic but have what is needed. Decent restaurant should you decide to 'stay in' and a relaxing bar lounge. The shuttle bus service is handy but can become somewhat of a dogfight trying to get on at peak times. The wi-fi is excellent. I love seeing the rabbits running around the garden whenever I am there.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadja R, Director of Sales at Hotel Ibis Schiphol Amsterdam Airport, responded to this review, 20 June 2014
Dear guest,

Thank you for taking the time to review your recent stay at ibis hotel Amsterdam Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Nadja Ruiter
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
93 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 June 2014

Pro:
Clean hotel, close to the airport with a good shuttle.

The room was not large, but the bed was comfortable.

Clean toilet, but without a window. (Our bathroom door was not closing)

The place is decent if you are looking for a good night sleep, but overall the hotel looks like a hospital with long, sad looking corridors.

Cons:
If you are looking for a cozy place, this is not hotel for you. I don't recommend anyone to stay in here for more than one night as it's quite far from the city and the bus to Amsterdam will cost you 4e/one way/person.

Also, be careful if you decide to pay in advance! We did paid for our room in advance through booking.com and we were charged once again at the hotel (no one said anything and we didn't entered the PIN in the POS, we just saw on the debit card statement the double charge). The accounting department refunded us, but still, we had to make a few international calls and ask for this so be sure that the receptionist is not going to make the same mistake again!

TIPS:
- Be careful to have some snacks and water with you as the downstairs bar is not cheap (3e for a 0,33 ml bottle of water).

- We found the breakfast a little to expensive for our budget so we made an exception and we ate at the nearby Mc Donald's (3 min walk). The Mc D location is really nice - overlooking to the airport!

Room Tip: I think the best option will be to choose a room overlooking to the lake
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adelinar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle v, Director of Sales at Hotel Ibis Schiphol Amsterdam Airport, responded to this review, 24 July 2014
Dear Sir/ Madam,

We very much appreciate your comments regarding your stay at the ibis Amsterdam Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Michelle van der Lee
Sales Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 June 2014

Didn't have any issues. I was comfortable. I had the salmon steak for dinner - absolutely yummy. Nothing fancy about their breakfast. Good choice of hotel if you are on a budget. The hotel has free airport shuttle.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadja R, Director of Sales at Hotel Ibis Schiphol Amsterdam Airport, responded to this review, 23 June 2014
Dear guest,

We very much appreciate your comments regarding your stay at the ibis Amsterdam Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Nadja Ruiter
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Ibis Schiphol Amsterdam Airport

Property: Hotel Ibis Schiphol Amsterdam Airport
Address: Schipholweg 181, 1171 PK Badhoevedorp, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Haarlemmermeer > Badhoevedorp
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Badhoevedorp
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Ibis Schiphol Amsterdam Airport 3*
Number of rooms: 644
Official Description (provided by the hotel):
Hotel ibis Amsterdam Airport is is the largest hotel in the Netherlands, featuring 644 guestrooms. The hotel is close to Schiphol International Airport (free shuttle service to and from Schiphol from 05.05 to 01.15. Just 30 min from the centre of Amsterdam, it is ideal for a business trip or holiday visit. Close to the RAI Exhibition Centre and the central business district. Book one of our 644 airconditioned rooms and benefit from our facilities, 2 restaurants, bar, 5 meeting rooms for seminars and conferences, WiFi Internet access and private pay parking. ... more   less 
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Also Known As:
Hotel Accor Amsterdam Airport
Hotel Ibis Schiphol Amsterdam Airport Badhoevedorp, The Netherlands - Haarlemmermeer

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