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“Nice rooms.....but”

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Courtyard Amsterdam Airport
Ranked #7 of 12 Hotels in Hoofddorp
Certificate of Excellence
GreenLeadersSilver level
Reviewed 2 November 2013

Let me begin with the good things. The rooms are very nice. They are large, well laid out and my room had two very comfortable double beds. The bathroom is well designed with a bath and separate showers and really nice tiled floor.
Also the staff at check in and in e bar were efficient and very friendly.
Now let me focus on the less good. The airport is 15 minutes by transfer bus so I would question if this is really an airport hotel. Also the bus service is very limited. For example there is a bus at 7pm and then not another one until 8.30. I was lucky to wait only 15 minutes but I spoke to someone who had waited over an hour.
I ate in the bar and the food was very disappointing. A BLT on soggy white bread with not much filling. The red wine was also not very good.
If the bus service is improved then I will use this hotel again.

Stayed: October 2013, travelled on business
1  Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmsterdamCourtyardGM, Rooms Operation Manager at Courtyard Amsterdam Airport, responded to this reviewResponded 7 December 2013

Dear David,

Thank you for posting the review on the tripadvisor website.
It's always nice to see people enjoyed the service we try to deliver.

I also have seen your points op negative critisism.
The shuttle service we provide is currently every 30 minute sin the morning and evening, in the afternoon once per hour. An alternative option is the public transport from the airport bus 300 leaving every 8 minutes to and from the airport taking 15 minutes to arrive like our hotelshuttle and stops just opposite of our hotel.

The latest hotel shuttle timetable can always be found on our website: www.claus.nl

I hope you will reconsider our hotel for a next stay.

Thank you very much.

With kind regards,

Erwin van Altena
Rooms Operations Manager

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268 - 274 of 527 reviews

Reviewed 14 October 2013

Stayed here while transiting the Amsterdam airport. Located adjacent to a large park where walking/jogging/biking is king. A full bar and restaurant is onsite. The food at dinner and breakfast was surprisingly good. The front desk and other staff are very attentive to your needs. Our room and bathroom were large by European standards and very quiet.

Room Tip: Upgrade to a business room in the tower if available.
  • Stayed: October 2013, travelled as a couple
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2  Thank 13blaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmsterdamCourtyardGM, Rooms Operations Manager at Courtyard Amsterdam Airport, responded to this reviewResponded 7 December 2013

Dear sir/madam,

Thank you very much for the comment on the tripadvisor website.

It's great to hear you enjoyed your stay with us as this is the reason why we come to work every day.

Hoping to be able to welkcome you again in our hotel soon.

With kind regards,

Erwin van Altena
Rooms Operations Manager

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Reviewed 10 October 2013

Lovely first class hotel, spotless lovely spacious rooms. Please bear in mind by bus and train it takes an hour if all connections tie up 1 hour to get to Amsterdam city. Harlem near by 15 mins on bus is a lovely town.

  • Stayed: October 2013, travelled with friends
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1  Thank crazy87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmsterdamCourtyardGM, Rooms Operations Manager at Courtyard Amsterdam Airport, responded to this reviewResponded 7 December 2013

Dear Sir/madam,

I would like to thank you for your positive comments with regards to your stay.
It's great to hear that our guests enjoy the product that we with all our team try to make as good as possible.

Hoping to see you again in our property.

With kind regards,

Erwin van Altena
Rooms Operations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

My friend I traveled here for 3 nights thinking we could easily commute into/out of the city to enjoy the sights of Amsterdam. The hotel itself is lovely but going back and forth proved to be a real hassle. You must first take a 15-20 minute shuttle bus to/from the hotel to the airport, which runs every 30 minutes or so, and then get on the train from the airport into the city. On the plus side, there is a supermarket in the airport and free Wifi so it's not so bad hanging out but I definitely would not stay here again if my objective is to spend time in Amsterdam proper. For an airport hotel though, I couldn't ask for more.

  • Stayed: January 2013, travelled with friends
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1  Thank cuddrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmsterdamCourtyardGM, General Manager at Courtyard Amsterdam Airport, responded to this reviewResponded 8 April 2014

Dear sir/madam,

Thank you for the review that you have left on the tripadvisor page.

Every day we work hard to make the stay of our guests memorable and we take great pride in it if we succeed.
I will pass on the information to my colleagues so we can maintain the service level and standards oft the rooms as they are at the moment.

It is our pleasure to hopefully welcome you in our hotel again.

Martijn Beekhuis
General Manager

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Reviewed 3 October 2013

We were very tired from our week in Friesland and wanted a decent hotel near the airport. we had booked a room at the Bastion Hotel in Hoofdorp and we were so disappointed when we found out how dirty and tiny our room was. I immediately phoned the Marriott in Hoofdorp and we were lucky enough to get a room on short notice. Two king size beds and the room was very clean. Next time they will be the first choice.

  • Stayed: September 2013, travelled with family
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Thank jposthumus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmsterdamCourtyardGM, General Manager at Courtyard Amsterdam Airport, responded to this reviewResponded 5 October 2013

Thank you very much for staying at the Courtyard!

Thank you for being our guest and we are very happy that you feel at home with us. We are very much looking forward to welcoming you back with us for yet another visit.

Many thanks also on behalf of the team here at Courtyard.

Warm regards,

Martijn Beekhuis

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Reviewed 2 October 2013

Stayed on business and attended a meeting here, its not the cheapest hotel at this standards in Amsterdam but the rooms are clean and the seperate shower a real bonus not having to get in the bath for a shower. I had a family room which had a seperate room with two single beds which if id been traveling as a family would have been perfect.

  • Stayed: September 2013, travelled on business
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Thank S8C11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmsterdamCourtyardGM, General Manager at Courtyard Amsterdam Airport, responded to this reviewResponded 5 October 2013

Thank you very much for staying at the Courtyard!

Thank you for being our guest and we are very happy that you feel at home with us. We are very much looking forward to welcoming you back with us for yet another visit.

Many thanks also on behalf of the team here at Courtyard.

Warm regards,

Martijn Beekhuis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013

This is a really nice Courtyard Hotel - helpful staff, great bar and restaurant --- but to say this is an airport hotel is a stretch. They do offer a shuttle service from the airport - but our first ride was 30 minutes!!
We had a single bed mattress pad on our king size bed - never a good thing.
We requested a wake-up call : talked directly to the front desk staff but NEVER received the call. By some miracle, we did wake up in time to get to the airport for our flight to London but it could have been a very bad thing!

  • Stayed: September 2013, travelled with friends
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Thank rxmarsden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmsterdamCourtyardGM, General Manager at Courtyard Amsterdam Airport, responded to this reviewResponded 8 April 2014

Dear sir/madam,

Thank you for the review that you have left on the tripadvisor page.

Every day we work hard to make the stay of our guests memorable and we take great pride in it if we succeed.
I will pass on the information to my colleagues so we can maintain the service level and standards oft the rooms as they are at the moment.

It is our pleasure to hopefully welcome you in our hotel again.

Martijn Beekhuis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Amsterdam Airport

Address: Bosweg 15, 2131 LX Hoofddorp, The Netherlands
Region: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Hoofddorp
#4 Green Hotel in Hoofddorp
#5 Business Hotel in Hoofddorp
#5 Luxury Hotel in Hoofddorp
Price Range: £109 - £369 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard Amsterdam Airport 4*
Number of rooms: 148
Official Description (provided by the hotel):
When staying at this 4-star hotel, you would never imagine you are just 12 minutes from the airport. Set within a serene park near a beautiful lake, the hotel is in good reach of Amsterdam and Haarlem. The hotel offers first-class spacious rooms that include luxury bedding and free Internet access. After a busy day, take a walk in the park and catch up with friends and colleagues in our onsite restaurant or bar. Next door you will enjoy a game of bowling at Claus Bowling or you can place your bets at the casino. ... more   less 
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Also Known As:
Courtyard Amsterdam Airport Hotel Hoofddorp
Courtyard Hotel Amsterdam Airport
Courtyard Hotel Hoofddorp
Hoofddorp Courtyard

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