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“Wonderful” 5 of 5 bubbles
Review of Best Western Amsterdam Airport Hotel

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Best Western Amsterdam Airport Hotel
Ranked #12 of 12 Hotels in Hoofddorp
United Kingdom
Level Contributor
148 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Wonderful”
5 of 5 bubbles Reviewed 3 November 2013

This was our first stay here, the shuttle bus arrives every 30mins from Schipol Airport and takes 8mins to travel to the hotel. The return shuttle also travels every 30mins in the opposite direction (not after 23:45), it is free and convenient. Our room was clean, spacious and comfortable. We ate breakfast and dinner here and both were excellent, we couldn't fault a thing. The staff were very friendly and helpful, especially when we had a technical problem with our room on the first night, everything was quickly resolved. We wanted to visit Amsterdam in the day time and enjoy quiet evenings away from the partygoers and large crowds, this hotel suited our purpose perfectly. With the shuttle bus to the airport and the shuttle train to Amsterdam Central Station, we were able to be from the hotel to the Central Station via Schipol airport in under 45mins.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Highlander1518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Best Western Amsterdam Airport Hotel, responded to this review, 6 November 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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952 reviews from our community

Traveller rating
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    92
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (126)
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  • English first
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English first
Flat Rock, North Carolina
Level Contributor
139 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 25 October 2013

Stayed here on a layover through Amsterdam. It was conveinent and the service was good. The room was a little beat up and dated. You could smell the cigarette smoke when I walked onto the floor. Not a great value but close to the airport.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BluesTraveler75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Best Western Amsterdam Airport Hotel, responded to this review, 6 November 2013
Dear guest,

Thank you very much for the comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmichael, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 23 October 2013

The free bus (a real bus) leaves from A9 at the airport on half hours until midnight, very convenient for late arrivals; the hotel is NOT within walking distance. The hotel also has a van service to the airport but a reservation is strongly suggested and it's more variable. The room was very clean and the service was good, but be aware that your room number does not indicate the floor on which it's located; there are signs in the elevator and on the stairs showing which numbers are on which floors (for instance, a room numbered 3225 is on the second floor). Beds are soft, not firm, and covers are the usual duvet style. Shower water pressure is adequate but not strong, as expected in a water-saving environment. Free wi-fi in the room is good but not exceptionally fast, but fine for email. Overall, a good value, especially if you just need a layover night in changing flights at Schipol.

  • Stayed October 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Cadmus55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Best Western Amsterdam Airport Hotel, responded to this review, 29 October 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
liverpool
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 22 October 2013

We stayed at this hotel for three nights, we really couldn't fault anything in this hotel staff where very nice and polite, hotel room was a great size would really recommend this hotel to family and friends, the hotel also provides a free shuttle bus which take you to and from the airport x

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank danstecal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Best Western Amsterdam Airport Hotel, responded to this review, 24 October 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 17 October 2013

Check in process was efficient, booked a taxi for the following morning, tax was late, like 20 mins late, possibly not the hotels fault, but they didn't seem too interested in sorting it for me. Breakfast was average, a 2 slice toaster that took forever to toast bread for a hotel of that size was ridiculous. The pool was a nice touch, and the shuttle to and from the airport is great.

The main problem with this hotel is the hotel staff, they really need to go on a customer service course, they are very poor at dealing with any issues. When I got back in my room to nfs that the maid had been to clean the room, I noticed that my electric toothbrush and a new tube of toothpaste were missing. I can only assume the maid removed them from the room. I didn't leave anything else in my room other than a few clothes in the wardrobe, so she maybe thought I had left? Not a problem, I report it at reception hoping they will have one of those traveller kits hotels give out. But no, I was met with laughter from the 3 people behind reception, they didn't believe me, couldn't provide me with any replacement and refused to offer any discount off the room or any compensation. I was asked to fill in a complaints form. Which I did, and went to my meeting having not brushed my teeth, which wasn't pleasant.

I then received a letter off the hotel (Bastion, not Best Western), explaining that anything left in the room was not their responsibility, and if I have an issue to contact the police! Contact the police over a customer service issue? The only person with access to the room was myself and the maid, so they are asking me to contact the police about a member of their staff. Needless to say, I didn't contact the police, I left feedback on their Facebook page and it was removed, they don't reply to my emails.

Hence my issue with the customer service, all this could have been solved by offering me 30 euros off my room rate to replace the items and an apology, I got neither and just laughed at and since told to contact the police.

Needless to say, I won't be staying at a bastion hotel again, and unfortunately it's tarnished my feelings on Best Western, as they have stepped in as the brand either. Reading the other reviews, it seems I'm not the first person to have an issue with the hotel staff laughing at them either.

  • Stayed October 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Davidkn77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 14 October 2013

Great place for a stopover. Bus from the airport runs pretty consistent from the airport to the hotel every 30 minutes. Great location and much cheaper than hotels closer to the airport. Comfortable rooms but not enough soap in the bathroom. Asked front desk for toothpaste and they were out when I was there. Food was overpriced but there is a McDonalds across the parking lot if that is your thing. Otherwise AMS has plenty of good place to eat if you are headed back to the airport around meal time.
Gym is sparse but adequate.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Shame F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Best Western Amsterdam Airport Hotel, responded to this review, 16 October 2013
Dear guest,

Thank you very much for the comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

A very nice hotel - excellent staff and the best shuttle service to Airport.. the hotel's location is very nice- next to airport and a big shopping mall .. nice for quick visitors..

they have a shuttle to airport every thirty mins which helps anyone travel to any part of the city or the world :)

rooms are nicely soundproofed ..

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PIYUSH J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Best Western Amsterdam Airport Hotel, responded to this review, 16 October 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Amsterdam Airport Hotel

Property: Best Western Amsterdam Airport Hotel
Address: Vuursteen 1, 2132 LZ Hoofddorp, The Netherlands
Region: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Hoofddorp
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Amsterdam Airport Hotel 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Best Western Amsterdam Airport Hotel is a luxurious four star hotel that lives up to the Best Western standards. The hotel stands for personal atmosphere, hospitality, comfort and good facilities for an attractive price. The hotel offers 24-hour front office, comfortable hotel rooms and an a la carte restaurant. Guests are welcome in our cozy hotel bar and special smoking lounge. The smoking lounge provides a LCD television screen with sports channels, air conditioning and relaxing lounge chairs. Furthermore, the hotel offers free use of its fitness and swimming pool facilities available for all hotel guests, air-conditioning and free wireless internet in the entire hotel. A computer is available at the lobby for hotel guests to use at no additional costs. The hotel is situated along the A4, across Schiphol Airport. By car, Schiphol Airport can be reached within seven minutes. Cities like Zaanstad, Haarlem and Leiden are well accessible. For the business traveler, Best Western Amsterdam Airport hotel is ideally located near several business centers. Location / accessibility The hotel is situated along the A4, across airport Schiphol. The airport can be reached within seven minutes by car. A lot of attraction cities like Zaanstad, Haarlem and Leiden are well accessible. For business guests, the Best Western Amsterdam Airport hotel is ideal. Airport Schiphol and a lot of business centres in Amsterdam are easy accessible from the hotel. Rooms The hotel offers 190 comfortable deluxe rooms and 5 Quads. The deluxe rooms are equipped with a television, modem, working desk, safe, free coffee and tea making facilities and a bathroom with bath, toilet and hairdryer. The Quads are more spacious and additionally offer a kitchenette and a sleeping sofa. Food & Beverage The hotel serves breakfast on weekdays from 6:00 till 9:00 hrs and in weekends from 7:00 till10:30 hrs. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 till 23:00 hrs for lunch and dinner. The hotel bar is open till 23.30 Hrs. Schiphol Airport Shuttle Service Our free shuttle bus departs from the hotel to Schiphol Airport every 30 minutes; on the whole and on the half hour. The first bus departs at 6.00 A.M. And the last bus departs at 11.30 P.M. Our free shuttle bus departs from Schiphol Airport to the hotel every 30 minutes; quarter to and quarter past the hour. The first bus departs at 6.15 A.M. And the last bus departs at 11.45 P.M. You may find our shuttle bus at Schiphol Airport at the area for hotel shuttle services at platform A9, located directly outside the arrivals hall. This bus may be recognized with the names Best Western Airport & Bastion Hotel stated on its side. A reservation is not required for the shuttle service from the airport to the hotel. A reservation is required for the shuttle service from the hotel to the airport and can be made at the reception. ... more   less 
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Also Known As:
Best Western Amsterdam Airport Hotel Hoofddorp
Best Western Hotel Hoofddorp
Best Western Hoofddorp
Hoofddorp Best Western

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