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“Great property”

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Chateau St. Gerlach
Ranked #2 of 47 Hotels in Valkenburg
Certificate of Excellence
London, United Kingdom
Level Contributor
90 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Great property”
4 of 5 bubbles Reviewed 15 March 2014

very romantic chateau right outside of Maastricht. Main building contains the excellent restaurant where we had dinner, professional and nice service. There is also the SPA with a large indoor pool, sauna and steambath, A MUST!
our room was in a separate building with a small terrace with view on the surrounding fields. Room was large well equipped with good bedding. Good size bathrooms with unfortunately cheap China-made toiletries. The owner seems to have a very big ego because he puts his name on almost every item you can find in the room. Breakfast was really good served in a glasshouse

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RudyMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,545 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Luxembourg City, Luxembourg
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 26 January 2014

We experienced a fabulous weekend in this romantic and luxurious chateau in the far most southern point in The Netherlands.
The castle gardens and drive way provide a warm welcome to a fabulous place to expreience the summum of relaxation.
The chateau has hotel rooms, and ppartment suites for families,w hich are very spacious, very lxurious and equiped with all necessary features to make the stay a success.
From the chateau we visited Maastricht city (which is about 10 minutes driving) where we had a great time shopping and experiencing the cozy historical city and area along the riverside.
In the chateau we visited the spa and wellness center... great fun for both kids and adults.
In the evening we went dinning in the supurb restaurant, and I can highly recommend to all future visitors the 5 course meal plus varied wine selection which is especially selected to fit the different courses.
I believe that there are also plenty of opportunities for walking / biking in the nearby forrest... something which we might try another time.
Looking back on the weekend it was a fabulous experience.

  • Stayed January 2014, travelled with family
    • Value
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    • Service
Helpful?
1 Thank YuriB_74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauStGerlach, Guest Relations at Chateau St. Gerlach, responded to this review, 4 February 2014
Dear YuriB_74,

We would like to thank you for the time you took to note down your remarks and we appreciate the effort you made and we are happy to read that you had a fabulous time at Château St. Gerlach with your family. Nice to read you enjoyed the Spa, the restaurant and the environment.

I hope that we may welcome you and your family again on our estate in the near future.

Kind regards,
Kathleen Savelkoul, Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
50 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

We stayed for a weekend in one of St Gerlach's hotel apartments. We had 2 separate bedrooms each with its own bathroom plus a very pleasant living are with even a small kitchen. Great when you travel with a small group of friends and want to have a place where you can meet comfortably. The hotel facilities are great, we had dinner one evening in the restaurant and 1 evening in the bistrot, and spent a lot of time walking around, as well as enjoying the warm swimming pool and sauna. To be repeated!

Room Tip: Do go for a hotelappartment!
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nossim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 27 December 2013

This Christmas holiday, I decided to take a suite at this hotel. Check-in was pleasant enough and efficient. No help though finding the room, which was located in a separate building and no help with luggage. The space was fine, but certainly not worthy of being called a suite. I had ordered flowers to be placed in the room ahead of time, but to my surprise there were not in any way related a to a Christmas theme. Christmas Eve dinner followed in the restaurant. I rated it 4 out of 10. At first sight, the ambiance was wonderful, good decor, pleasant service. The food was indifferent though: I cannot understand how the Gault Millau guide (otherwise quite reliable) rated this place as highly as it did. Moreover, the many children in the restaurant were running amok and rather created the atmosphere of a kindergarten than a proper fine dining room. We also made use of the spa. Again, 3 out of 10 for the experience. Just not the refined ambiance one would expect with a Relais & Chateaux property. At €350 per night excl breakfast and the Christmas Eve dinner at >€100 pp, the value equation was not there. All in all, very disappointing and it should not be very difficult to fix!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arthurlsbastings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauStGerlach, Guest Relations at Chateau St. Gerlach, responded to this review, 4 January 2014
Dear Mr. Bastings,

We would like to thank you for your stay in Château St. Gerlach during the Christmas Holidays and your review at Tripadvisor.
We strive to make each and every guest our ambassador when leaving our estate. Unfortunately we have not accomplished this during this stay.
I have already send you a message by e-mail to discuss your remarks.

I hope that we may welcome you again on our estate in the near future.

Kind regards,

Kathleen Savelkoul, Guest relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 16 November 2013

On a ten-day business trip to Europe, I took a weekend break and stayed one night with my adult son at Chateau St Gerlach. We shared a junior suite advertised as having "great views". It turned out to be a dark, virtually windowless, dusty, cramped room in the attic with great views of the wooden timbers indeed.
The five-course dinner we had in the main restaurant was of good, but for its category not exceptional quality. Hotel and restaurant services were adequate and friendly.
Overall a not so great price-quality ratio experience.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank JFJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauStGerlach, Guest Relations at Chateau St. Gerlach, responded to this review, 8 December 2013
Dear JFJM,

We already have approached you by email to discuss the mentioned issues.

Kind regards,

Kathleen Savelkoul, Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 12 November 2013

I stayed in Chatrau St. Gerlach for 4 nights for business meetings. This was my third time in the hotel.
The hotel is not business friendly at all. Rooms are very dark, which makes it very difficult to work. My room had no wifi reception, I had to go to the lobby to download my emails.
Room service was terrible. One day I found an open big bottle of water in my room. On the same day one of my colleagues found half a sandwich in his room also.
The worst thing was that I forgot my coat in the room when I checked out. I called the hotel on the same night, but they said they didn't find it. I am 100% sure that I left it on the chair in the room. I am very surprised that it wasn't found.
One last thing, there are no air conditions in the rooms. This time it was fine because we were in November, but last time I was there in August and it was hot. There was a small fan in the room which I found it to be funny.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank B_traveller_2050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
86 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed 25 October 2013

I stayed 3 nights at Chateau St Gerlach. The property is roughly 15 minutes away from Maastricht, in a quiet village, surrounded by lovely pastures and forests.
The upkeep of the grounds, both the formal gardens and the farmland is impressive, truly a beautiful place to stay at. The chateau houses the two restaurants and meeting rooms, and the lodging is at the former farmhouse and a couple of recent buildings behind the Chateau and Church.
The farmhouse was obviously completely redone to house the hotel proper. The interior design is elegant and cosy, especially the bar.
I was kindly upgraded to a tower suite, a lovely room, with a mezzanine below the exposed roof structure. Lighting was very poor, and even with all lights on the room was very dark. The furniture was oversized and a bit disturbing. In order to watch TV from the bed we had to move some pieces around. The bathroom was a bit small and not very stylish. There was a ladybug infestation in the room. I don't have a problem with ladybugs, but a hotel of this category shouldn't leave a thing like this happen.
Cleaning was below par, as we found several ladybugs left dead by the window behind the bed.
The breakfast in the garden pavilion was quite good, as was lunch in the lovely bistro. Unfortunately I didn't try the acclaimed restaurant, but the dining rooms were very elegant. Service was correct and competent throughout.
The indoor pool was beautiful, but for some reason they keep it locked. I had to go back and forth between the spa and the hotel, in the rain, carrying my bathrobe, slippers and an umbrella, to have someone open it for me. Uncomfortable to say the least. The locker room was unisex which is inexcusable given the amount of space available, bearing in mind that most people won't stroll around the property in their bathrobes, especially when it's cold and windy! The next day I actually saw two very brave guests venturing to the pool in their bathrobes under an even stronger downpour. I hope they didn't catch a cold.
All in all a very good hotel in a memorable setting, that needs some improvements to make it truly excellent.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PortoTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauStGerlach, Guest Relations at Chateau St. Gerlach, responded to this review, 29 October 2013
Dear PortoTraveller,

It is a pleasure to read that the majority of your stay was satisfactory. We noted down your remarks and our Resident Manager, Pascal Gulpen, would like to discus and explain your remarks to you in detail. As we do not have your contact details we kindly ask to contact Pascal Gulpen via his e-mail p.gulpen@chateauhotels.nl.

We apologize our staff did not explain to you that your room key opens the locked door to the swimming pool.

We look forward to hope hearing from you.

Kind regards,

Kathleen Savelkoul, Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau St. Gerlach

Property: Chateau St. Gerlach
Address: Joseph Corneli Allee 1 | KK Valkenburg a.d. Geul, 6301 KK Valkenburg, The Netherlands
Region: The Netherlands > Limburg Province > Valkenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Valkenburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Chateau St. Gerlach 4*
Number of rooms: 97
Official Description (provided by the hotel):
Could anything be more attractive? The irresistibly attractive Geul valley, the marvelous Ingendael wild life reserve, our own extensive parks, stylish baroque gardens, a farmhouse herb garden, a standard-tree fruit arboretum, and a rose garden – features that as such have given cause to the fame of Chateau St. Gerlach.It’s a unique place to escape from the pressures of everyday life. Pamper yourself in true five-star style in these picturesque surroundings, where historic buildings nestle in magnificent countryside. You will find a splendid hotel with 97 hotel rooms, suites and hotel apartments, a la carte Restaurant Chateau St. Gerlach, Bistrot de Liege, Spa & Wellness St. Gerlach, a Roman indoor swimming pool and several meeting and banqueting rooms for business meetings and receptions. ... more   less 
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Also Known As:
Chateau St. Gerlach Hotel Valkenburg
Chateau St Gerlach Valkenburg

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