I stayed here as part of a coach group in May. On first arriving the room I was allocated was dire. There was an electric socket hanging off the wall, with wires protruding. The room was none too clean and the bed old with a very thin mattress with holes in the sheets and the toilet seat was hanging off.. I turned around and walked out. The tour rep complained and was told no other rooms were available. She refused to accept that and another room was found. Much cleaner and more comfortable but no drawers to put any small clothing items away and the only plug found to be able to use a kettle meant unplugging the TV and standing the kettle on a chair as there was no bench space. Don't expect any tea/coffee facilities in the rooms, they are not provided although they did relent and reluctantly provided them the first night. We were also told we wouldn't be offered tea or coffee after our evening meal but could pay for it.
The twin room friends were given was tiny with no room to walk between beds and they had to walk sideways against the wall on one side and window on the other to get into their beds. Their shower room was also very small and gloomy.
Staff at meal times often looked as if they would rather have no customers than a full hotel, The breakfast was the same each morning, scrambled egg with bits of hard ham mixed in, hard boiled eggs, plastic cheese, yogurt, cereal but we had to constantly ask for milk to put on it and bread.
The evening meal was a little better, soup, a choice of either meat or fish each evening and a pudding, all very well cooked and nicely presented.
This hotel really needs some attention to the state of the rooms and I'd be reluctant to class it as 3*
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- Also Known As:
- Atlas Eurotel Valkenburg