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“tired hotel, bad service”

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Bastion Hotel Zoetermeer
Ranked #4 of 4 Hotels in Zoetermeer
Madrid, Spain
Level 6 Contributor
122 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“tired hotel, bad service”
Reviewed 8 October 2010

I spent one night at this hotel as the other ones in which I normally stay were booked or did not get good rates.

Overall it was a dissapointing experience. After check-in, I found most of the lights of my rooms did not work, so it was very dark and I could not see anything in the bathroom. I requested this to be fixed. the employee told me he would send somebody. After 45 minutes waiting went again to the reception and they told me they were too busy now, but that in 15 minutes they would give me another room. So, after waking up at 6AM that day, arriving hotel at 9PM, I still had to wait more than hour before going to sleep. This is not acceptable.

Hotel looks quite tired and first floors (where I got my first room) need renovation. Second room was better, so I do not understand why they did not sent me there on the first instance. Internet was free of charge, so that is a good point. Breakfast was just ok, nothing special, but it was included in the rate. There is free parking outside of the hotel.

I will not go back to this hotel after this experience, as the rates are not low for what you become.

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveller_spain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Liverpool, United Kingdom
Level 5 Contributor
55 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 October 2009

I have stayed at this hotel once before and remembered it to be convenient to the location of my meeting so decided to book it again for my return trip to Amsterdam. The service this time was superb. Reception staff were very helpful, helping me with my bags and when i also asked me to book a taxi for me the following morning all the taxi firms were all fully booked. Instead of giving up, the girl on reception tried about 6 or 7 different taxi firms until she found one available for the morning pick up.

As i was only there to sleep (arrived at 11pm and checked out at 8.30am) the room was comfortable and warm with some english TV channels and a nice big bathroom with hairdryer and a really good shower, also the window opens in the bedroom which is good when it is warm.

However the room they gave me was virtually ON the train track and the trains run all through the night so the noise was very bad. I actually jumped when the 1st one went passed as I wasnt expecting it and it was so loud. I was in Room 82, so suggest you ask for a room opposite to that side of the hotel, away from the train tracks which would be much quieter.

I thought 13 euros was far to expensive for a continental Breakfast (cereal / toast / yoghurts etc) so I skipped it.

This is a hotel for business, not leisure or sight seeing but was perfect for me as my meeting was only 5 minutes away by Taxi and also has free wifi which is great

on the subject of Taxis, it cost me 70 euros from the airport which i got after bargaining! apparently they are much more expensive from the airport due to the charges they have to pay to wait at the airport. It cost me 50 euros to go back to the airport and takes about 40 mins

I will be staying here again when i return for my next meeting, but book early as they seem to have a lot of regulars!

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kay009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bastion Hotel Zoetermeer

Property: Bastion Hotel Zoetermeer
Address: Zilverstraat 6, 2718 RL Zoetermeer, The Netherlands
Region: The Netherlands > South Holland Province > Zoetermeer
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Zoetermeer
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bastion Hotel Zoetermeer 3*
Number of rooms: 90
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. Bastion Deluxe Hotel Zoetermeer offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. For relaxation and a nice ending of the day guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an lcd television, air-conditioning and relaxing lounge chairs. The hotel also has free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / Accessibility Bastion Deluxe Hotel Zoetermeer is situated along the A12, exit 7. Because the hotel is easily reached by car, this location is ideal for business guests who want to be on their way quickly. The nearby train station Zoetermeer - Oost has a good connection with several big cities. Zoetermeer is a contemporary city just a milestone away from Den Haag (The Hague), Leiden and Rotterdam. It has excessive facilities in sport and recreation such as Snowworld and the multifunctional ice centre PWA Silverdome. Rooms The hotel offers 50 deluxe and 40 comfort rooms. The comfort rooms are equipped with a television, a modem, airconditioning, a bureau, a safe, a minibar, free coffee and tea making facilities and a bathroom with a shower and toilet. The Deluxe rooms are more spacious than the comfort rooms and are equipped with a television, a modem, airconditioning, a bureau, a safe, a minibar, free coffee and tea making facilities and a bathroom with bath, toilet and hairdryer. Food & Beverage At Bastion Hotel Zoetermeer guests can enjoy an extensive continental breakfast buffet, on weekdays from 06.00 Till 09.00 And in weekends from 07.00 Till 10.30. The atmospheric hotel is opened from 11.00 Till 23.00 For lunch and diner. When guests have a very busy schedule they can ask the hotel staff about the possibilities for a lunch package. The cozy hotel bar is opened till 23.30. ... more   less 
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