Although the hotel is relatively new and the building is good in a decent area, the service was not good at all. I arrived on a Sunday night after having travelled for 24 hours, to find that the restaurant was closed and there was no room service. After complaining, I was invited to join the buffet that the conference taking place at the time was hosting, but found that there was nothing for a vegetarian to eat. On top of which, unknown to me (and not listed on their website) they do not provide any soap in the bathrooms, and - since the next day was a public holiday and the shops were still closed - I had to make do without soap for another 24 hours. Aslo, there was no internet in my room, although this is advertised, and after I complained, the front desk was indifferent to whether or not I could conduct my business from the hotel. I therefore had to sit in the lobby to get access, which was extremely frustrating. The next day there was yet another conference, and I was told to leave the lounge/lobby area as they were using it for a meeting, so I went into the restaurant in order to get internet access, only to find that there was no wifi in the restaurant either. When I wanted to order tea in the lounge, I had to carry it there myself. The list actually goes on and on, and in the end I would have changed hotels had it not been for the fact that all the others in the area were fully booked up. The only saving grace in this hotel is the wonderful young man in the restaurant (I unfortunately did not get his name) who went out of his way to try and help (even though he couldn't fix it all), when he saw how frustrated I was with all the problems. If you are a business traveller and need prompt service, avoid this hotel.
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- Also Known As:
- Hotel Wassenaar South Holland