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“sometimes do say 'never again'”

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Fletcher Hotel-Restaurant Auberge De Kieviet
Ranked #3 of 5 Hotels in Wassenaar
Reviewed 26 September 2011

Even if the setting of the hotel is beautiful, the services rendered are poor. An upgrade promised in the morning, was no longer possible when we showed up in the afternoon. The 'spacious room' 104 is a money maker for the hotel: it is used a meeting room during the day, and by throwing in a double bed, 2 lamps and a mirror, it is supposed to be a hotel room. The bathroom in this 4 star hotel looks like it had been constructed shortly after the 2nd world war and instead of some cosy ammenities it had 2 soap dispensers mounted on the wall. These went nicely with the cheap shower curtain that hang in the bath tub, The receptionist at check in was unfriendly, the one at check out only vagely muttered an apology when confronted with our complaint. Worst price - quality we have ever experienced.

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  • Stayed: September 2011, travelled as a couple
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3  Thank G d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 24 of 181 reviews

Reviewed 12 September 2011

Came back to this hotel for a third visit in the last few years and nearly missed finding it again as the trees around it and the car park have grown considerably.
We had a lovely spacious room that included a lounge area.
At the front of the hotel is a large patio area with comfortable chairs and parasols/umbrellas, where we spent time in the very warm weather, aided by drinks from the waiter service.
Breakfast was a feast though we found the coffee/tea dispensers confusing.
We'll be back here again when next in the area.

  • Stayed: June 2011, travelled as a couple
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3  Thank Caspiano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2009

I booked the room with facilities for disabled. Apparently the bathroom had not been cleaned and the room not prepared for arrival.
I was not advised that a parcel had been delivered for me
First morning there was No service during breakfast with 4 tables not cleared.
Other than the receptionist, staff was not friendly and not motivated.
The breakfast was not what I had expected in a 4 * hotel.

  • Stayed: September 2009, travelled solo
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1  Thank Yvonneroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2009

This clearly used to be a very high-end hotel. The public spaces are elegant and well designed. However, the inefficient staff has NO training and always seems to be at least one person short: the same 2-3 people run back and forth between serving in the restaurant/bar and covering the front desk, even at meal times. Dinner was good but not extraordinary - and it was expensive.

More important, there is a charge for everything. The final bill carries several surcharges - e.g., for use of a credit card, for reservation insurance (cancellation will cost you a great deal, even weeks in advance). Asking for water at dinner got me a very small bottle of blah mineral water for 5 euros. There is no coffeemaker in the room. Internet is available only via a T-mobile account which you must set up with your credit card.

My room was an "executive" suite with lovely large windows and lots of light, but the rug had several bleach spots and there were absolutely no amenities beyond a bidet (which I do not use) and a TV.

With a car, the beach is (I gather) 15 minutes away, as are Leiden and the Hague. Without a car, however, it is impossible to get anywhere. The distance makes any taxi ride quite expensive. A bus stops across from the hotel, but only once an hour. Walking to a shop or restaurant takes at least 40 minutes. The immediate neighborhood has many lovely houses, two old churches, and a few horse trails, but not much else.

  • Stayed: April 2009, travelled on business
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Thank TiaKiki
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Reviewed 1 week ago
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Stayed: February 2018
Thank brighart
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Reviewed 1 week ago
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Stayed: February 2018, travelled as a couple
Thank fredchrist
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Reviewed 2 weeks ago
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Stayed: February 2018, travelled as a couple
Thank Dick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fletcher Hotel-Restaurant Auberge De Kieviet

Address: Stoeplaan 27, 2243 CX Wassenaar, The Netherlands (Formerly Golden Tulip)
Region: The Netherlands > South Holland Province > Wassenaar
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Wassenaar
Price Range: £64 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fletcher Hotel-Restaurant Auberge De Kieviet 4*
Number of rooms: 27
Official Description (provided by the hotel):
Hotel-Restaurant Auberge De Kieviet is located in the centre of the luxuriant town of Wassenaar. This luxurious 4-star hotel with its attractive interior is perfect for guests who want quality, hospitality and comfort. Auberge De Kieviet is an oasis of tranquillity and surrounded by the magnificent countryside of the province of South Holland. The North Sea beach is just a stone's throw away. Auberge De Kieviet has an excellent a la carte restaurant where, for years, its international clientele has enjoyed the weekly menu, the seasonal dishes and the professional service. The cozy restaurant, the attractive rooms and the spacious patio are perfect for all of your receptions, meetings and private dinners. ... more   less 
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Fletcher Hotel-Restaurant Auberge De Kieviet Wassenaar, South Holland

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