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“Lovely hotel in a poor location”

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Anantara Vilamoura Algarve Resort
Ranked #2 of 36 Hotels in Vilamoura
Certificate of Excellence
Reviewed 4 July 2014

Booked at the last minute as our favourite hotels were full. The hotel is reasonably new and modern, spotlessly clean. The room was large with a very odd bathroom that allowed you to slide all the "walls" around it open to make the room open plan, there is a separate loo though! To mind mind the AC is inadequate having called maintenance I was advised that the temperature on the thermostat was irrelevant and it should not be put on full fan ?? So I left it at 5c and middle fan setting and there was no improvement making it difficult to sleep. The breakfast was superb and the team with the coffee great! There is a buffet dinner for Eur 35 for all you can eat and includes drinks, which is good value for money. There is a "posh" restaurant but we didn't try that. The bar is in the atrium and the cocktails are great the service prompt and friendly. The pool areas has an adult only area and a bigger general pool. These are cramped and crowded and you have to get in quick to get a bed. The beds in the adult area are "doubles" and are often only used by one person and "reserved" all day by very selfish users who disappear for hours. There are not enough sun brollies and these are shared by a number of beds and you are in the shade for half the day and full sun for the other half, which is not the best, there are no other areas other than the pools to sit, unlike the Sheraton Pine Cliffs for example, some of the shades were very badly damaged and need replacing too. The hotels location and eating / drinking options are its downfall as it it miles from anywhere and you have to hire a car or get a cab to go anywhere else.

Room Tip: Choose a "golf view" to get the sun on your balcony for the best part of the day.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank notrevo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mário C, General Manager at Anantara Vilamoura Algarve Resort, responded to this reviewResponded 13 July 2014

Dear Guest, thank you so much for your review. I’am delighted to know that you were very impressed with our Hotel, in particular with the culinary experiences, rooms and our Team Members friendliness. I will pass on the message to them. I regret that our pool area didn't meet your expectations and we would like to thank you for your feedback, which was worth of our best attention and will enable us to improve our services. I would also like to inform you that we have a free shuttle service wich operates 8 times a day to & from Marina Vilamoura during summer time.
Thank you again for having stayed at Tivoli Victoria, and we hope to see you again in a near future.
Mário Custódio - Tivoli Victoria General Manager

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2,197 - 2,203 of 3,452 reviews

Reviewed 3 July 2014

Hotel was amazing. Plenty of luxury loungers for everyone. Staff unbelievably attentive and polite at all times. All staff eager to ensure your stay is the best as they want you back. Breakfast fantastic choice. Restaurants excellent. Shuttle bus free service to marina excellent. Rooms totally clean and fabulous . This hotel definitely on my favourite list and will be visited again by us. Huge thanks to Karen at La Vida Travel, Newport for finding the jewel in Portugal's crown

Stayed: June 2014, travelled with friends
1  Thank Alison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mário C, General Manager at Anantara Vilamoura Algarve Resort, responded to this reviewResponded 6 July 2014

Dear Alison, Thank you so much for your kind endorsement it´s very gratifying to receive such appreciation from our guests. It makes me very glad to notice that you felt well looked after by our staff, they are truly dedicated and committed to ensuring our guests’ wellbeing and will be thrilled to hear such lovely words from you.
I feel so honored to know that you are considering to return and we are looking forward to welcome you soon.
Mário Custódio – Tivoli Victoria General Manager.

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Reviewed 1 July 2014 via mobile

Beautiful peaceful hotel. Excellent breakfast. beautiful rooms. If you are looking for peaceful luxury in the Algarve this is the place to be. A little outside Vilamoura but overlooking a stunning golf course.

Stayed: June 2014, travelled as a couple
Thank Deeoh-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mário C, General Manager at Anantara Vilamoura Algarve Resort, responded to this reviewResponded 6 July 2014

Dear Guest, We are truly thrilled to know that you have really enjoyed a great stay at Tivoli Victoria. It´s our aim to provide all our guests with flawless and memorable stays and it gives our team great joy to hear that you have found every single detail of your experience with us to be so perfect.
We look forward to welcome you back on your next stay in Vilamoura.
Mário Custódio - General Manager of Tivoli Victoria

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Reviewed 29 June 2014 via mobile

My husband and I stayed in the Tivoli Victoria for 5 nights in June. The staff were very helpful and accomodating throughout our stay. Frederico went out of his way to solve our brief wifi issue! Our room was a Junior Suite which was fantastic. Super spacious, comfortable bed and really lovely view over the golf course. There was a great selection of food at breakfast, fresh fruit, pastries, cereal, hot food, omlettes made to order etc. The pool area was fab, good size and lovely aspect overlooking the golf course. There was a good mix of couples and families with young children - kids pool was popular. Overall we would definitely recommend a stay here.

Stayed: June 2014, travelled as a couple
1  Thank HMooney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mário C, General Manager at Anantara Vilamoura Algarve Resort, responded to this reviewResponded 3 July 2014

Dear Guest, I am very pleased to know that our team members made you feel so welcome,I will pass your feedback to the entire team, in particularly to Federico. t is great to know that you enjoyed the modern comfort of our rooms and their beautiful view as well as the culinary experiences provided in our restaurants.
Once again thank you so much for sharing your experience with us and for your recommendation. We hope to welcome you back soon.
Mário Custódio – Tivoli Victoria General Manager.

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Reviewed 29 June 2014

Just returned from a weeks stay at The Tivoli Victoria. Overall this is a real 5 star hotel with a fabulous setting and service. We stayed on a bed and breakfast basis. The rooms were exceptional and cleaned everyday with towels changed sometimes twice a day as the turn down service will also change anything they notice. The breakfast was lovely and something for every taste(if you can't find something to your breakfast taste. It's you!). The bar service is excellent if a little expensive, even around the pool you only have to catch one of the many waiters eyes to get a drink or meal with very little fuss. The pool area is wonderful with lots of sunbeds of various sizes including four posters which are beautiful. Beach towels are plentiful and free on exchange for a card supplied by reception. One slight negative is the courtesy bus into Vilamoura, the service only runs a few times in the evening and everytime left some guests behind. I can't understand, it is their own bus with their own driver why not run it up and down to the marina all evening then it would find it's own level and everyone could easily travel. The hotel taxi service is actually in lovely Mercedes cars but costs 12 euros instead of 8.60 euros in a taxi, the choice is up to you.

Room Tip: There are no bad rooms
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mário C, General Manager at Anantara Vilamoura Algarve Resort, responded to this reviewResponded 6 July 2014

Dear Dave, I couldn't have hoped for a better review and trust you will become a regular guest at Tivoli victoria. We are delighted you were impressed with our Hotel facilities and service and believe you returned home feeling relaxed and recharged. I would just like to inform you that we now have a second shuttle bus operating to Vilamoura Marina wich allows us to improve our service
We hope to exceed your best expectations next time you visit us.
Mário Custódio – Tivoli Victoria General Manager.

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Reviewed 28 June 2014

Very clean, classy, amazing views of golf course. Only 10 minutes taxi to the Marina. Helpful, friendly staff. You can't go wrong booking into this hotel.
Bedrooms have double sofa beds on balcony to lounge.
Pool area has very comfy sun lounger as well as canopy type beds.
Good size outdoor pool as well as a separate pool area for young children.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Ashok M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mário C, General Manager at Anantara Vilamoura Algarve Resort, responded to this reviewResponded 6 July 2014

Dear Guest, We were delighted to know that your recent stay with us went perfectly. Thank you for your kind words about our facilities, services and care, your comments are extremely important to us, as they motivate us to continue to improve our services.
We look forward for your visit in the near future.
Mário Custódio – Tivoli Victoria General Manager

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Reviewed 28 June 2014

Wonderful hotel for a business conference. The bedrooms were modern, spacious and comfortable. The conference facilities were excellent. The pool area was spacious and the sun loungers the most comfortable I have ever known! Food at both the breakfast buffet and the formal dinner was excellent in both quality and service. An excellent hotel for conference or golfing.

Stayed: June 2014, travelled on business
Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mário C, General Manager at Anantara Vilamoura Algarve Resort, responded to this reviewResponded 3 July 2014

Dear Ian, It makes me particularly happy to know that you really enjoyed our facilities, food and service.
Thank you for taking time to share your experience and we really hope to have the pleasure of welcoming you soon.
Mário Custódio – Tivoli Victoria General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Anantara Vilamoura Algarve Resort

Address: Av. dos Descobrimentos, Vilamoura, Quarteira 8125-309, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Vilamoura
#2 Spa Hotel in Vilamoura
#2 Luxury Hotel in Vilamoura
#2 Romantic Hotel in Vilamoura
#2 Top resorts Hotel in Vilamoura
#2 On the Beach Hotel in Vilamoura
#2 Business Hotel in Vilamoura
Price Range: £133 - £370 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Anantara Vilamoura Algarve Resort 5*
Number of rooms: 280
Official Description (provided by the hotel):
Debuting Anantara’s authentic luxury in Europe, Anantara Vilamoura Algarve Resort offers a landmark of quiet prestige, along southern Portugal’s picturesque Algarve coast. Immerse in Vilamoura’s glamour from a tranquil retreat, overlooking the Oceanico Victoria golf course. Revealing a journey of local artistry, the hotel’s sculptures, artwork, paintings and installations create a contemporary Portuguese gallery. Signature luxuries embrace you in spacious rooms, indulgent suites and penthouse prestige. Relax on elegant terraces, refreshed by rolling golf greens and cerulean pools. Feel renewed by spa pampering that draws on healing Algarvian traditions, exploring a unique Ayurvedic philosophy that is exclusive in the region. Drift between five beautiful pools. World-class facilities welcome families with fun dining, creative clubs for kids and teens. Poolside Champagne cabanas refresh relaxation with decadence. Emotive fine dining fuses Portugal’s spice trading discoveries. Al fresco decks romanticise sundowners. Wine Guru journeys swirl stories of local heritage vines. Love and family celebrations are tailored impeccably with Dining by Design. Just moments from golf-side tranquillity, Vilamoura is an energising celebrity enclave of desirable boutiques and glittering nightlife. Sunshine glows on golden beaches. Vilamoura Marina is the place to see, be seen and embark on sailing voyages. The Algarve’s zest flourishes as you explore wineries, olive groves and luminous fleur de sel fields. Time spent at the golf club on our doorstep, and over 30 nearby courses, is seamlessly arranged by our Golf Guru. ... more   less 
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Also Known As:
Tivoli Victoria Hotel Vilamoura
Tivoli Victoria Vilamoura
Anantara Vilamoura Algarve Resort Portugal

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