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Crowne Plaza Vilamoura - Algarve
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Reviews (2,595)
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All reviewspirate shipglass bathroomside sea viewpool areastar hotellovely hoteljunior suitetea and coffeehalf boardplenty of choiceper dayshort walk to the marinasun loungersbreakfast and dinnersteam roompay eurosnespresso machine
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1,953 - 1,958 of 2,595 reviews
Reviewed 7 March 2012

we stayed here twice october 2011 and february 2012 The experience in october was great the outdoor pool is second to none and we also used the indoor pool which is excellent. However our second visit was not quite as good the water was too cold to swim outdoors so imagine our chagrin to be told it would cost 10 euros per day per person to use the indoor pool. We have stayed in hotels all over the world and have never had to pay extra to use facilities. also the breakfast which is quite good was marred by lack of fresh juice 5 star hotels do not usually provide diluted squash at breakfast.

  • Stayed: February 2012, travelled as a couple
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3  Thank BridgetM767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 12 March 2012

Dear Guest,
Thank you so much for choosing the Crowne Plaza Vilamoura for the second time for your holidays.
All the comments that we received are very important for us and do help us to develop our service standards.
We hope to have the chance to receive your visit again at Crowne Plaza Vilamoura.
Kind Regards,
General Manager

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Reviewed 2 March 2012

Hotel is all in all close to a luxury hotel - beautiful spa & sauna facilities, modern rooms with see through glass walls and decent breakfast buffet.

However, it was kestät impossible to get a quite for golf package in advance though numerous attemps through website, phone calls and emails. Got all arranged upon strutsi but still, would have been nice to get those sorted out prior trip down there.

Breakfast was not included so a bit of cheap trick to my travel habits.

  • Stayed: February 2012
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1  Thank PasiPetteri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 12 March 2012

Dear Guest,
It’s with regret that I read your review and recognize that you did not receive the service and standard expected and I would like to apologize for this lack of customer care.
May we have another change to welcome you at the Crowne Plaza Vilamoura and show the improvements done.
Kindest Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2012

After having a great stay at this hotel in November, we decided to go back for Spa Break weekend, two weeks ago. It described superior room, with complimentary upgrade to mini suit if available. Whilst I was not expecting the upgrade I did expect the same standard of room at least as our previous stay. Especially being a priority Gold member.
No Glass wall bathroom, not what I would call a full sea view and the room seemed small.
I travel to the Algarve at least twice a year, would I go back ! think not.

Room Tip: Ask for Glass walled bathroom as a minimum
  • Stayed: February 2012, travelled as a couple
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2  Thank WelltravelledJulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 12 March 2012

Dear Guest,
It is with regret that we find out that we do not achieve your expectations during your second stay with us.
We do apologize for any inconvenience that you may had in your holidays and make sure that all efforts will be done to improve our services and facilities.
We hope to have the chance to receive your visit again at Crowne Plaza Vilamoura.
Kindest Regards,
General Manager

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Reviewed 28 February 2012

Without a doubt - one of the best hotels we've stayed in! We booked a 3 night winter break and returned fully recharged! Would definately book this hotel, from the moment we arrived we knew we had made the right choice. Excellent all rounder and can't wait to return. We booked our hotel and transfers through travel republic and would definately recommend the hotel and company to friends and family. Paula on reception is exceptional and goes the extra mile - nothing is too much trouble for her and she puts the needs for hotel guest first. Thank you for a lovely holiday.

  • Stayed: February 2012, travelled as a couple
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5  Thank RobboJNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 29 February 2012

Dear guest,
It is rewarding to find out that we were able to measure up your expectations.
Your review is an asset in order to keep our work to achieve perfection.
We hope to have the pleasure to have you again soon at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2012

spent 8 delightful nights with friends at crowne plaza.

booked deluxe sea-view (marina facing) ... our room 826 was on corner facing front!!!!! totally amazing... could not fault it!!!!! very modern..... spacious.... enourmous bath/shower with fun glass wall!!!!!

large bed..... soooo comfy!!!!

took out own travel kettle... so no problems.... and used fridge for our own drinks/snacks!!!

We visited end sept beg oct 2011... weather was still very hot!!!!!

We never had a problem at beakfast... always showed to a lovely table!!!! we did eat well every morning but maybe a little more choice needed!!!!!!

pool and grounds are lovely.... plenty of room on grassed areas.... fat boy bean-bags fun!!!

always found staff helpful..... pool bar girl made us some lovely jugs of champagne sangria mmmmm!!!!!!

Loved this hotel...... short stroll to marina..... plenty of offers on drinks/cocktails/snacks!!!!

cant wait to return...... thank you crowne plaza!!!!!

Room Tip: deluxe sea-view facing marina..... superior sea-view facing quarteira.....
  • Stayed: September 2011, travelled as a couple
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2  Thank wendyWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 29 February 2012

Dear guest,
Thank you very much for your kind review.
We believe it will help us to fulfill our guests expectations.
We can’t wait to have you again with us.
Kind Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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