I booked this hotel on the basis of some friends who suggested it as their stay was ok. The hotel is modern and clean and the facilities are good. The main aspect that lets the hotel down is that the vast majority of staff give the impression that you asking for any help is an inconvienence to them. There are some nice staff, however, most we met were rude. In particular, Kevin (Not sure this is his real name, as we did complain). We ate at the restaurant at lunch and my meal came without one of the items, my wife´s meal was undercooked and raw throughout. When i asked Kevin (manager) he tried to argue that it was cooked, he also questioned whether my meal should have rice and not potatos, I had to show him his own menu to proof my point and then he proceeded to walk away, no apology. To be honest his attitude was digusting and he should really think about a different career as customer service certainly does not appeal to him.
I am still in the hotel until tomorrow, hopefully it may improve.
- Official Description (provided by the hotel):
- Totally renovated, the Hotel offers 327 spacious rooms and suites, all with private balcony, individual air conditioning, wireless high speed internet, TV, Nespresso coffee machine and in room safe. Other facilities include a dedicated Golf Reception desk, an outdoor Putting Green and a Multi-sports area. The Almond Tree Wellness Spa includes treatment rooms, Hamman and dry Sauna, a modern Fitness Center, indoor heated pool and extra large whirlpool. Also available is an outdoor pool with apx. 1000 m2 and a large sundeck, with full view over the Vilamoura beach. Local and International gastronomy is available in the Restaurant Cataplana with daily buffet, a la carte options as well as dinner Al Fresco in the Patio. The Caravela Bar & Lounge by the pool area is the perfect choice for enjoying a drink or having a light snack. For Meetings & Congresses the Hotel offers 1488 m2 of meeting space, all on same Floor, equipped with modern technology and benefiting of natural sunlight. ... more less
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- Also Known As:
- Crowne Plaza Vilamoura - Algarve Hotel Vilamoura
- Crowne Plaza Vilamoura - Algarve Portugal