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“Great hotel but need more sun beds”

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Crowne Plaza Vilamoura - Algarve
Ranked #8 of 36 Hotels in Vilamoura
Certificate of Excellence
Reviewed 5 June 2014 via mobile

Just returned from 5 night break. Hotel is great and well situated, lovely rooms, spotless and good breakfast. Only draw back is the sun bed situation. Couldn't get a sun bed for love nor money !! About 50 when you have an 11 storey huge hotel. They have a grass area which could accommodate plenty of beds much like the tivoli which is very close by. Beach is very close and lovely and 16 euros to hire beds for the day. Other than that great all round

Stayed: June 2014, travelled as a couple
7  Thank petersclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 1 August 2014

Dear Peter,
Thank you for taking your time and gives us the feedback regarding your stay at the Crowne Plaza Vilamoura.
Would like to inform you that the hotel has already acquire more sunbeds in order to meet all requests.
Could we have another opportunity to welcome you back at our hotel.
Kindest Regards,
General Manager

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Reviewed 5 June 2014 via mobile

Stayed for 3 nights in January with my wife and we had a great time. The hotel was very quiet which suited us as we just wanted to chill.

The room was amazing and the food was exceptional. Breakfast and evening meal faultless. Will defiantly return.

Stayed: January 2014, travelled as a couple
2  Thank B1bster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 1 August 2014

Dear guest,
We would like to thank you for your kind comments. They will surely help us to upgrade our service standards.
Looking forward for another visit from you at Crowne Plaza Vilamoura.
Kind Regards,
General Manager

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Reviewed 5 June 2014

We stayed for 4 nights. Room was of a good quality & spotlessly clean. Food was great - certainly a high spec & would recommend the risotto which is cooked to order.
Sunbeds were an issue, though beach is immediately next door.. and there are the bean bags.

Only slight complaint - we were being collected at 7.10am. Restaurant opens at 7. In every previous hotel I have stopped in, they will typically either let you in slightly earlier / give you a plate of breakfast. They wouldnt offer either, though I asked, instead said we could pay to have continental breakfast delivered before. just felt a bit mean.

There is definitely sound proofing ! Only hotel i have ever stopped in where you cant hear your neighbours - a real plus ! Beds were very comfortable.

All staff were friendly & pleasant. A lovely break.

  • Stayed: May 2014, travelled as a couple
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2  Thank GingerMango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 1 August 2014

Dear guest,
It is rewarding to find out that we were able to measure up your expectations.
Your review is an asset in order to keep our work to achieve perfection.
We hope to have the pleasure to see you again.
Kindest Regards,
General Manager

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Reviewed 4 June 2014

This hotel is a 10 minute walk to the marina and its right beside the sea. The hotel is very luxurious and is spotlessly clean. The staff are very friently and breakfast is very good. I really have nothing negative to say as I really enjoyed my stay. The only one thing was that guests were taking pool side loungers from early morning and kept them all day with a towel so we never got a chance to use them. This of course was due to the selfishness of guests. We pointed this out at reception as did others so really they should observe this and have some rule on it when customers leave for a few hours and still keep their lounger while they are absent.

Room Tip: This hotel is in my view have lovely views from either side of the hotel you will be having a view o...
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  • Stayed: May 2014, travelled as a couple
    • Value
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2  Thank ann54K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 1 August 2014

Dear Ann,
We would like to thank you to taking your time to post a review about our hotel.
It will certainly help us to improve our services being that one of our major goals.
We looking forward to welcome you again in order to show you the improvements done.
Kind Regards,
General Manager

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Reviewed 3 June 2014

We have just returned from a fantastic week at the Crowne Plaza hotel and can't wait to go back!!

It's the first time we've gone to a hotel in Europe and felt totally satisfied on first impressions. The service from the porters and front desk was polite, helpful and quick, the room (suite 1109) was superb spacious, clean, modern and comfortable.

The pool area was lovely however the pool was freezing and not heated as stated but that aside everything else was really comfortable.

Breakfast was lovely, lots of choice.

The entertainment wasn't great but we weren't there for that we caught it on the way back from our nights around the marina which is great for all ages. The restaurants are brilliant lots of choice, we didn't have a bad meal or bottle of wine, the waiters were brilliant with the kids.

All in all we loved the holiday and so much so that my six year old son cried because he didn't want to leave, we can't wait to go back soon!!!

Stayed: May 2014, travelled with family
2  Thank smigster_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 1 August 2014

Dear Guest,
It is really rewarding to read that you had a fantastic week at the Crowne Plaza Vilamoura.
Thank you so much for sharing your experience in our hotel.
We can't wait to have you soon at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager

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Reviewed 3 June 2014

Stayed here for 3 nights HB in may, no faults or complaints about anything to do with the hotel, we will be returning. One snag is that towels are put on the sun beds from before breakfast but don't show up for a couple of hours, it was ok as there is a massive grass area with large beanbags to plot on. As with most holidays we go on [4 to 6 a year] its the guests who let it down.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Low Cost Holidays
1  Thank Dannycon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 1 August 2014

Dear Danny,
Thank you so much for taking your time and gives us such kind review regarding your experience at the Crowne Plaza Vilamoura.
May we have the opportunity to welcome at the Crowne Plaza Vilamoura on your next holidays in Vilamoura.
Kindest Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Just returned today from 7 nights at the Crowne Plaza, can't really fault it, very clean, great facilities and fantastic friendly staff. Had a good view of the beach and room was also good, has everything you would want and a little more. We found you had to get up really early if you want a sunbed beside the pool. There's also a few good bars just along from the hotel that also do good food. It's a good place for a cocktail before heading to the marina, would recommend the Amaretto, cranberry juice and lime juice from the caddy shack bar!
All round a great holiday with the girlfriend and would highly recommend.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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3  Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 1 August 2014

Dear Martin M,
Thank you so much for your comments about the hotel facilities and staff.
We are very pleased to know that your stay with us encountered your expectations.
We at the Crowne Plaza Vilamoura are looking forward to welcome you back.
Best Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Vilamoura - Algarve

Address: Rua do Oceano Atlantico Algarve, Vilamoura, Quarteira 8125-478, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Vilamoura
#6 Business Hotel in Vilamoura
#6 Spa Hotel in Vilamoura
#7 Luxury Hotel in Vilamoura
#8 Romantic Hotel in Vilamoura
#9 Family Hotel in Vilamoura
Price Range: £73 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Vilamoura - Algarve 5*
Number of rooms: 327
Official Description (provided by the hotel):
Totally renovated, the Hotel offers 327 spacious rooms and suites, all with private balcony, individual air conditioning, wireless high speed internet, TV, Nespresso coffee machine and in room safe. Other facilities include a dedicated Golf Reception desk, an outdoor Putting Green and a Multi-sports area. The Almond Tree Wellness Spa includes treatment rooms, Hamman and dry Sauna, a modern Fitness Center, indoor heated pool and extra large whirlpool. Also available is an outdoor pool with apx. 1000 m2 and a large sundeck, with full view over the Vilamoura beach. Local and International gastronomy is available in the Restaurant Cataplana with daily buffet, a la carte options as well as dinner Al Fresco in the Patio. The Caravela Bar & Lounge by the pool area is the perfect choice for enjoying a drink or having a light snack. For Meetings & Congresses the Hotel offers 1488 m2 of meeting space, all on same Floor, equipped with modern technology and benefiting of natural sunlight. ... more   less 
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Also Known As:
Crowne Plaza Vilamoura - Algarve Hotel Vilamoura
Crowne Plaza Vilamoura - Algarve Portugal

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