We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel with lovely staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Vilamoura - Algarve
Ranked #6 of 36 Hotels in Vilamoura
Certificate of Excellence
Edinburgh, United Kingdom
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good hotel with lovely staff”
Reviewed 15 July 2014

We stayed here week beg June 30th, the hotel was lovely and clean with spacious modern rooms and it smelled lovely. There are only little things to complain about, the sunbed situation is pretty bad, the bean bags are old and sun bleached and often covered in bird poo, we did not get a sunbed by the pool at all, which was a pain as we have a 6 year old who is in and out of the pool all day so we ended up just sitting on the ground to keep an eye on him. My main complaint is the pool water was filthy, bits of floating tissue etc in it, and both myself and my son got splinters in our feet from the wooden boards around the pool which look like they have not been maintained at all.
We stayed in a junior suite which overlooks the sea the room was beautiful, but no tea or coffee facilities in the room and the hotel charge 5 euros for a coffee, daylight robbery! The breakfast was OK I've had better, we had breakfast outside which was lovely but wish they would leave the coffee pots on the table rather than having to chase the waiters for top ups, the waiters were all lovely though. Also in other 5* hotels they have individual jars of jam and individually wrapped butter here it was one big pot of jam so you don't know how long its been there for.
We had a lovely holiday here, the kids club was fab, the staff were all very friendly and would go out of their way to help you with anything. The people in Portugal were all really friendly and we loved the marina and all the restaurants, so much choice. Whilst this hotel is lovely it is not a 5* hotel by British Standards.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank lisa m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, 25 August 2014
Dear Lisa M,
I would like to thank you for taking your time and gives such kind feedback regarding the hotel facilities, services and staff.
We are conscious that there is still room for improvement and I assure you that we will keep on the hard work to achieve higher standards.
Looking forward to welcome you at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,352 reviews from our community

Traveller rating
    1,169
    779
    264
    88
    52
See reviews for
542
1,192
32
59
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (663)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 July 2014 via mobile

I will keep this brief as its summed up in the title. Way better than expected, fantastic location, right on the beach, beautiful pool, activities, like pool, video games, fussball, table tennis and an adventure play pirate ship for kids. Everyone really friendly, food lovely and place fantastic. The only thing that is a bug bearer, and I'm sure I'm not the only on this, is the sun beds. Everyday is a battle. We were lucky as we were always up early with the little one. There are the sun beds which obviously leads to the obligatory 5am towels being left but that's everywhere, but then there is the real annoyance, bean bags. The staff don't help, by stacking them up in the morning, so people don't know where to put them, so lay on them, thus looking selfish to others without one later in the day. Someone swiped ours and left us with the two ones covered in water and left my towel in it! A couple without took two from the kiddies pool, and the families there said they were for the kiddies, very true, had they not been laying on two or three themselves! It just leads to un needed annoyance and frustration, which can so simply be rectified. Crossing the bridge, to have a sign saying "one bean bag per person" then for the staff that constantly walk around anyway, to rightly enforce it. And not to stack them up in two's or three's in the morning! People just lay on them and maybe to buy a few more. I really hope crowne plaza read this, as it is a really really great hotel and we had a wonderful time, just one little tweak and it would be perfect.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ozcook80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, 25 August 2014
Dear Guest,
First I would like to thank you for your preference choosing the Crowne Plaza Vilamoura for your holidays.
Also would like to thank you for your comments regarding the hotel facilities. All comments are taken very seriously and would definitely help us improving your services.
Could we have another opportunity to welcome you back again and show you the improvements done.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 July 2014 via mobile

Stayed here as a group of 12 on a golf break. Hotel is typical modern chain affair, rooms excellent. Staff superb at reception, golf transfers and concierge, less so at breakfast. Ideal location for marina, beach and golf courses. Pool area is first class.

Stayed July 2014
Helpful?
4 Thank Redders2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, 25 August 2014
Dear Guest,
Thank you so much for taking your time and gives us such kind review regarding your experience at the Crowne Plaza Vilamoura.
May we have the opportunity to welcome at the Crowne Plaza Vilamoura on your next golf break in Vilamoura.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 9 July 2014 via mobile

Just back - and for the first time we booked to go back again later this month. Highlights -
1. the kids club. They did an amazing job of entertaining all ages - even our 9 and 11 year olds.
2. The location. - what was really great was the proximity of local restaurants around the marina - we almost never ate in the hotel (just watched the matches and then went out) (read for this that the hotel restaurant wasn't great)
3. Although the hotel looks awful on the outside - basically a concrete block it is lovely on the inside . Good rooms - although we only saw two. The balcony was also safe for toddlers
4. Breakfast. All the standard fare for a large well stocked buffet with fresh omelettes etc. it was free for ihg platinum - which was great as they initially quoted a crazy cost by email.
5. Great wifi from rooms to reception and beside the pool.
6. Staff very helpful - if a bit disorganised.
7 beach. Lovely beach - right at the gate.

Negatives:
1. Advance service. The staff were great once we got there but would not confirm interconnecting rooms before hand - which really stressed us as travelling with kids. We were very close to cancelling before we got there.
2. The coffee was awful at breakfast - but probably a feature of the high volume. On the plus side there is a beach cafe just outside called Marissa which does a mean coffee - so we went there after breakfast every day.
3 games room - ie just table tennis closes unnecessarily early. Would have been nice to play with my son while the girls were getting ready in the evening!
3. Spa is mediocre. One of those places that smells lovely but is a little 'soft' - at least not a real sports massage. Nice pool in the spa area but we didn't use it.
4 the area is pretty poor for watersports - unless you have a car.
5 beach towels. Slightly bizarre process of picking up and dropping off towels to reception. Just a silly process - not that troublesome. What would have been better would be if they did some more to police people holding pool chairs all day with their towel...

Overall - theses are negatives that we could raise against hotel- so the positives far outweigh here. In particular the fact that the kids were so happy meant that we all had a relaxing time.

Stayed July 2014, travelled with family
Helpful?
5 Thank Grumpy54321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, 25 August 2014
Dear Anthony Omeara,
Thank you so much for your comments about the hotel facilities and staff.
We are very pleased to know that your stay with us exceed your expectations.
The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
Best Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 July 2014

I have been following some of the reviews and was a little concerned that the hotel did not seem to respond to the niggles about lack of sunbeds. I emailed before I went and got a very nice response but no solution so I was pleasantly surprised to find that a further 100 sunbeds arrived while we were there and this issue is no longer a problem. We were welcomed into the hotel and had a swift check in at 12.00 into one room. The adjoining was not yet ready but would be in due course - no problem as check in 3.00pm.The reception and bar area is very nice and leads onto the pool area. A separate area with pool for young children meant that the main pool remains more adult. The restaurant was very good also, especially the breakfast which had lots of variety. The evening meal was also buffet and had a very good varied choice with additional choices of meals that could be made to order which suited my picky 15 year old. The staff were busy but courteous and efficient. The room on the Quarteira side was well laid out although got the sun in the morning and shade afternoon so I would ask for Vilamoura side if I was to stay again. Yes, one seat on balcony but not a problem. Complimentary water every day which was very useful and Kettle. We took own tea and coffee and asked for some cups which we kept in a drawer all week - no problem. Towels available at reception no charge which is useful. Sure - people put towels on beds early morning but we always got some sunbeds or fatboys on grass and they are very comfortable. Short walk into Quarteira with Jaffas supermarket for bits and bobs. Can take a short cut out of front towards McDonalds and then down path just before which gets you to Marina. McDs, Pizza Hut and Burger King went down well with my boys 15 and 20 but lots of places to eat around Marina and reasonable prices for food and drink. All in all a great hotel in a great location and could not fault either. I loved the laid back feel of the resort and the hotel in that there weren't lots of rules and regulations to follow. Just be respectful and enjoy. This resort has a luxury feel without the big price tag - a great find and I can definitely see me returning in the future.

Room Tip: Choose a room on the Vilamoura side for afternoon sunshine.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Colsgang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, 25 August 2014
Dear Guest,
It is very rewarding to see that your stay at the Crowne Plaza Vilamoura exceed your expectations.
Thank you so much for your enthusiastic review. Certainly it will motivate our team to improve the service and keep up with the good work.
We do look forward to welcome you back again at our hotel.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotherham, England, United Kingdom
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 July 2014

I have recently returned from a weeks stay at this hotel. I stayed with my husband and 13 year old son. First impression was very good and we were accompanied up to our room on the 5th floor. I was under the impression that the room was a "superior" room, but to be honest I didn't think it was. The beds were comfy and it was great to find the pillows were feather, which I prefer. There was only one chair on the balcony which I thought was rather poor. The view was okay, because we could see the sea to the right, but we mainly overlooked scrubland and other hotels. The bathroom was very nice - wall to wall marble. There was a very strange feature though of pressing a button and a screen would go up and there was a glass wall to see into the bathroom. This would have been fine for a couple on their own, but wasn't really suitable for us staying with our son. The rooms were cleaned every day and fresh towels left which was good. We stopped on a bed and breakfast basis as we like to try different restaurants in the evening. The breakfast did get a bit boring by the end of the week, but I did enjoy the freshly squeezed orange juice and the freshly made omelettes. One of the best features of this hotel was the massive pool. It was about 100 metres in length and although it was cold when you first got in it was lovely to swim from one end to the other. The first couple of days we couldn't get a subbed or a fatboy beanbag so we ended up doing the age old tradition (as everyone else was) of going down for breakfast and putting towels to reserve one. There did seem to be more sunbeds towards the end of our stay, don't know if they had bought new ones or people had gone home. This hotel is a great base to stay so you can explore Vilamoura. We walked to the marina every night which was only about a 10 minute walk. The restaurants on the front were very busy and usually expensive, so we used to go off the main streets. To sum up I would recommend this hotel if you wanted to visit Vilamoura.

Room Tip: I suppose the higher rooms would have better views and the ones over looking the pool.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kerry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, 25 August 2014
Dear Kerry F,

Thank you for taking your time to post your review.
The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

We look forward to welcome you again at the hotel
Kind Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
york
Level 4 Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 July 2014

Travelled here end of June as a couple for one week stay. We always read reviews before we go and were a little alarmed about some very negative ones. There are some points I will make out but please don't be put off from staying here. We were given a warm welcome and bags taken up to room(sometimes not done)! The room was high up facing the Quarteira side and a lovely sea and harbour view.Large comfortable twin beds,bathrobes and slippers too. Great bathroom with fabulous walk in shower which was powerful so made ablutions so pleasant.The bathroom is well mirrored but the bedroom could do with a mirror for make up whilst partner in bathroom. We brought along a kettle but were surprised to find one already there so there is no need to take your own. Just bring along your own tea/coffee etc. There is only one chair allocated to the balcony which I found strange as the rooms accommodate two people. We were on a B&B basis and found the breakfasts ,especially the omelettes ,very good with plenty of choice. My only gripe here is being served tea/coffee. Only two gentlemen came to ask straight away what we wanted whilst two of the older ones studiously ignored us. I eventually helped myself. The pool is a lovely one to swim in and this part I enjoyed. Sunbeds- on checking in we were told that reserving them was not allowed but it is patently obvious that most people ignore this and get up extra early to drape towels. I think the pool guards are trying their best to police this but its difficult. We had to share one. I feel that as I swim it would have been nice to have a bed near the pool but had to wrap a towel round and go to my room to shower. I can understand how people get fed up with sun bed hogs. We would go out and about for hours and the same people hadn't moved(maybe to reach for a drink or food)!. There have been some beds added to the fatboys on the grass which is a step in the right direction but maybe the poolside area should be redesigned to accommodate more beds as it is a large hotel. We only dined once in Vilamoura as we discovered lovely eateries in Quarteira at a fraction of the more upmarket Vilamoura prices
and were superb quality.Special mention to Meia Naranga,29 Rua Gago Coutinho. Plenty fresh fish here. If you're thinking of self catering there are fish and food markets in Quarteira. Incidentally,it is only a short walk to Quarteira There are mini trains to take you on a quick tour and the Quarteira one drops off and picks up outside side of hotel. The rooms were cleaned but sometimes not until 3pm which is a bit inconvenient having to rush showering after a swim in case they were on their way.Air conditioning worked fine and the balcony has a sliding mesh door which we used at night and we were kept cool with no nasties flying in. Quality of sleep great as corridors are carpeted and there seems to be some sound proofing. The last two days it was valeted before lunch. All in all a lovely hotel but nothing to set it apart as a 5*. Its a 4* plus. Reception staff very courteous and friendly. Restaurant staff,some great,others need some training in customer service. Special mention to the perfect gentleman who greeted us coming off the minibus from airport and spirited our luggage to our room. He to my mind is the perfect example of someone with people skills. Don't know his name but he was the older gent. Think I've said enough,just to say it's a good place to stay though a little bit too much on the edge of Vilamoura. Quarteira a good deal livelier.

Room Tip: Ask for a high room as the views are lovely.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank marinaYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, 22 August 2014
Dear Marina York,
Thank you so much for sharing you experience at the Crowne Plaza Vilamoura.
It is indeed very rewarding to receive our guest’s recognition.
Hope to have you back soon.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Vilamoura
0.4 mi away
Tivoli Marina Vilamoura
Tivoli Marina Vilamoura
#7 of 36 in Vilamoura
5,043 reviews
1.5 mi away
Hilton Vilamoura As Cascatas Golf Resort & Spa
0.2 mi away
Vila Gale Ampalius
Vila Gale Ampalius
#9 of 36 in Vilamoura
1,647 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Four Seasons Vilamoura
Four Seasons Vilamoura
#2 of 36 in Vilamoura
751 reviews
0.3 mi away
Dom Pedro Marina
Dom Pedro Marina
#10 of 36 in Vilamoura
1,184 reviews
3.1 mi away
EPIC SANA Algarve Hotel
EPIC SANA Algarve Hotel
#2 of 154 in Albufeira
1,032 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Vilamoura - Algarve? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Vilamoura - Algarve

Property: Crowne Plaza Vilamoura - Algarve
Address: Rua do Oceano Atlantico Algarve, Vilamoura, Quarteira 8125-478, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Vilamoura
#5 Spa Hotel in Vilamoura
#6 Luxury Hotel in Vilamoura
#6 Business Hotel in Vilamoura
#8 Romantic Hotel in Vilamoura
#9 Family Hotel in Vilamoura
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza Vilamoura - Algarve 5*
Number of rooms: 327
Official Description (provided by the hotel):
Totally renovated, the Hotel offers 327 spacious rooms and suites, all with private balcony, individual air conditioning, wireless high speed internet, TV, Nespresso coffee machine and in room safe. Other facilities include a dedicated Golf Reception desk, an outdoor Putting Green and a Multi-sports area. The Almond Tree Wellness Spa includes treatment rooms, Hamman and dry Sauna, a modern Fitness Center, indoor heated pool and extra large whirlpool. Also available is an outdoor pool with apx. 1000 m2 and a large sundeck, with full view over the Vilamoura beach. Local and International gastronomy is available in the Restaurant Cataplana with daily buffet, a la carte options as well as dinner Al Fresco in the Patio. The Caravela Bar & Lounge by the pool area is the perfect choice for enjoying a drink or having a light snack. For Meetings & Congresses the Hotel offers 1488 m2 of meeting space, all on same Floor, equipped with modern technology and benefiting of natural sunlight. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Expedia, Hotels.com, LoveHolidays, Booking.com, Onthebeach, Priceline, Odigeo, TravelUp, Ebookers, TripOnline SA, 5viajes2012 S.L., HotelQuickly, Evoline ltd and Cancelon so you can book your Crowne Plaza Vilamoura - Algarve reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Vilamoura - Algarve Hotel Vilamoura
Crowne Plaza Vilamoura - Algarve Portugal

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing