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“Enjoyable stay”

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Crowne Plaza Vilamoura - Algarve
Ranked #7 of 36 Hotels in Vilamoura
Certificate of Excellence
Reviewed 3 August 2014

My wife and I stayed at the crowne Plaza at the beginning of July for 11 nights.

It's a lovely hotel, friendly staff, the breakfast buffet was great and very comfortable rooms.

But like most other people the issue is with sun beds. If you wanted a pool side bed you had to be down by the pool by 7.30 am.

However this would not stop me from returning.

Room Tip: If you want the sun on your balcony in the early evening ask for a room at the front of the hotel.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank JamieA76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Jamie,
Thank for giving us your feedback regarding your recent stay at our hotel.
I am happy to read that we met you expectations apart from the issue with the sunbeds.
Could we have another opportunity to welcome you and your wife at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager

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1,145 - 1,151 of 2,465 reviews

Reviewed 3 August 2014

Me and my husband has just visited this hotel and I had my Ipad stolen in the outside breakfast area on 29th July. The hotel staff including the general manager was not helpful at all.
You do expect to get a little bit of help from the staff when you stay at a so called 5 star hotel.
I have never experienced this kind of lack of service traveling around the world.
We will be back to Vilamoura but will never stay at this hotel again.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank SidselH2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 7 August 2014

Thank you for staying with us and providing your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel.
Please accept our apologies for the disappointment you had when losing your IPad during your stay.
A copy of the video is available for your review whenever you find it convenient, which will help you to get to a conclusion and surely will not meet your expectations.
We assure that we take all comments and suggestions seriously, so that we can improve and provide the exceptional service that our guests expect and deserve.
Sincerely.

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Reviewed 2 August 2014

We had an excellent stay in the hotel. They have a nice pool. The rooms are very nice (fridge, electric water heater,safe...) the breakfast was very good (variety of fresh fruits was amazing)
An other advantage is that they have a big parking (free to park)

Stayed: July 2014, travelled as a couple
1  Thank Nthptr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Guest,
Thank you so much for such kind review regarding our hotel, services and staff.
Looking forward to welcome you again at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager

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Reviewed 1 August 2014

We stayed at this wonderful 5 star hotel located at the Quarteria side of Vilamoura on the sea front at the end of July. The exterior is most appealing, cream rendered walls with lit signage, free secure carpark, drop off area and large water feature.

The vast reception area has a creatively designed vaulted ceiling. The reception staff are very smart, efficient and knowledgable. Apart from checking and out, we needed the assistance on a few occasions, they were very friendly and keen to help.

The rooms have to be one of the most innovative ive stayed in. Polished mahogany flooring, ceiling fan, expensive curtains, creative besoke lighting using natural woodand stone, 32" lcd tv, very comfy beds, mahogany drawers and wardrobe plus wicker and leather balcony chairs.

The bathroom had the wow factor, huge sliding door thst was mirrored on the inside, glass walls, even the wall between bathroom and bedroom. There is an electric blind that can obscure the view for the more reserved guests. But showering with a view over the harbour is something else. The bathroom has granite walls and floors.

The housekeeping is excellent, the whole hotel always looks fresh and clean. Maintanence is carried out with an attention to detail, there is no visible sign of wear and tear. Waiting and kitchen staff are smart, friendly and hard working, i never seen anyone slacking or playing on their phone.

The breakfast buffet is great, everything you could imagine is on offer. English breakfast items are of a decent quality, croissants are light, pain au chocolate fab, extensive range of fresh fruit. The orange juice machine is fantastic, squeezing oranges on demand for each glass. Dining room furniture is high quality and very comfy.

The only problem people have with the hotel is with the allocation if sunbeds. I found that to secure a bed i needed to be by the pool by 7am. After a few late nights and early mornings i was exhusted. It was a but like being conscripted into the army, having to stand by your bed at 6am !!

Due to the insomnia i developed i found myself calculating the number of beds and total number of guests. I found that there are 280 beds and a capacity of over 600 guests. Obviously not everyone wants to sit on a sunbed, but the 2 tier system of pool side beds and garden beds creates a demand frenzy for guests wanting to be by the pool. Ive never experienced this before in a hotel of this calibre. A second pool would solve the problem.

The pool area is well tendered, calm, relaxing, not too busy, the type of families who stay here are respectful and reserved. The speakers are disguised as stones in the flower beds, at first thought that michael buble was hiding in the bushes !!

Another thing that was confusing was that a kettle is provided in the rooms but no cups or tea/coffee. We asked reception, their response was that room service would be happy to supply anything we wanted. Im sure they would......at a price.

Watch out on checkin, official checkin time is 3pm, we arrived at 1pm. We were told that our room was not ready till 3pm, but we can upgrade for €40 per night for a superior room or €70 per night for a junior suite, if we upgraded we could checkin straight away. Innocently i thought it was as simple as our room wasnt ready, but after talking to other guests they had experienced the same pitch. This doas seem to be a hotel maximisation policy !!

Hate to nit pick about what is a very good hotel and i would willingly stay there again.

Stayed: July 2014, travelled as a couple
4  Thank adrian3694
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Adrian,
Thank you for taking your time and gives us the feedback about your stay at our hotel.
I am glad to know that apart from a few minor areas you realy enjoyed your stay and the hotel facilities.
Looking forward to welcome you and have the opportunity to show you the improvements done.
Kindest Regards,
General Manager

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Reviewed 31 July 2014 via mobile

Sitting here at 10:31, breakfast buffet at the Crowne Plaza can only be described as a hectic, frantic but amazingly smoothly run experience! I feel compelled to write, whilst feasting alone on what's one of the widest range of foods available, even down to a glass of sparkling (for your Buck's Fizz), I guess. With American style pancakes, the freshest and ripest fruits, freshly cooked omelettes, and your standard cold meats hot foods even boiled eggs separated by 3 minutes/5minutes and 7minutes boiled!

There's families here... lots of families, and while my 13yr old sleeps the morning away, all I can observe is a team, possibly of around 25staff running around gracefully, smiling, serving clearing, cleaning and generally keeping this experience a perfect holiday one... and they smile, a lot, the staff, who are certainly keeping this hotels 5 star status alone, are genuinely smiling.... I've seen them turn around 40 tables from mess to perfection, and around again within the 30minutes that I've sat here.
Oh, there was a queue when I came down, out of the doors, it was not an unpleasant wait and considering we were coming into the last 30minutes of breakfast I was seated within 4minutes...

Well done to all the staff.... Keep it up!

Stayed: July 2014
1  Thank PJlady78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Guest,
It is always a pleasure to find out that our team effort is rewarded by our guest comments.
We will keep the good work in order to improve our service standards.
Looking forward to have you once more at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager

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Reviewed 29 July 2014

Very good hotel but does have its downpoint s. The biggest snag is the sun loungers issue. My partner had to get up before 7 every morning to ensure a lounger which is not great. Also even though there is a kettle in the room there are no cups or tea bags sugar etc , take your own! On the upside you don't need to take towels for the pool because you are given clean ones daily.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ceril J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Ceril J,
Thank you so much for you review regarding your experience at The Crowne Plaza Vilamoura.
Looking forward to welcome you back.
Kindest Regards,
General Manager

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Reviewed 26 July 2014

The place gives it self as a upperclass luxury place but is nothing more than another masstourism hotel for the middleclass. Superartificial environment, many TVs and a cheap and tasteless interieurdesign concept. The rooms are good, clean, with comfortable beds - but of course totally charmeless. The buffet at night is good and rich. Breakfast by the poolside is good and qiet. Mainly british guests... Do not expect a real 5-Star service! The staff is friendly but not very professional...

Stayed: July 2014, travelled with family
7  Thank 30andtravelalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 10 August 2014

Dear 30andtravelalot,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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Additional Information about Crowne Plaza Vilamoura - Algarve

Address: Rua do Oceano Atlantico Algarve, Vilamoura, Quarteira 8125-478, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Vilamoura
#5 Spa Hotel in Vilamoura
#6 Luxury Hotel in Vilamoura
#6 Business Hotel in Vilamoura
#8 Romantic Hotel in Vilamoura
#9 Family Hotel in Vilamoura
Price Range: £81 - £351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Vilamoura - Algarve 5*
Number of rooms: 327
Official Description (provided by the hotel):
Totally renovated, the Hotel offers 327 spacious rooms and suites, all with private balcony, individual air conditioning, wireless high speed internet, TV, Nespresso coffee machine and in room safe. Other facilities include a dedicated Golf Reception desk, an outdoor Putting Green and a Multi-sports area. The Almond Tree Wellness Spa includes treatment rooms, Hamman and dry Sauna, a modern Fitness Center, indoor heated pool and extra large whirlpool. Also available is an outdoor pool with apx. 1000 m2 and a large sundeck, with full view over the Vilamoura beach. Local and International gastronomy is available in the Restaurant Cataplana with daily buffet, a la carte options as well as dinner Al Fresco in the Patio. The Caravela Bar & Lounge by the pool area is the perfect choice for enjoying a drink or having a light snack. For Meetings & Congresses the Hotel offers 1488 m2 of meeting space, all on same Floor, equipped with modern technology and benefiting of natural sunlight. ... more   less 
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Also Known As:
Crowne Plaza Vilamoura - Algarve Hotel Vilamoura
Crowne Plaza Vilamoura - Algarve Portugal

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