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“Excellent staff and comfortable hotel rooms”

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Crowne Plaza Vilamoura - Algarve
Ranked #6 of 36 Hotels in Vilamoura
Certificate of Excellence
Reviewed 5 August 2014

Wonderful staff, superb food both at breakfast and dinner in the evening, never ending supply and choice. Very comfortable rooms however the glass walled bathroom is unusual until you locate the switches to close the blind system. Rooms are of a very high standard and well serviced, fresh bottled water supplied also a great fridge that works. Sunbeds are booked early at 6am even the 'fatboys' at the childrens pool are booked by 7am. Therefore sunbeds are at a premium. Close to beach where two sunbeds costs 17e for the day. Drink in hotel expensive, 11e for a gin and tonic. Great hotel spoiled by some short falls. Excellent near beach and marina location.

Room Tip: Rooms on east side receive the sun in the morning whilst the west side has the sun shortly after 12...
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank thomassM6582CD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Thomas,
Thank you so much for such kind review regarding our hotel, services and staff.
Looking forward to welcome you again at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager

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1,213 - 1,219 of 2,564 reviews

Reviewed 5 August 2014

This is a fantastic hotel, in an ideal location. It is in a quieter area, close to the marina. The marina is lovely and only a 5-10min walk.
Positives:
• Clean, modern rooms.
• Easy, quick and friendly check in.
• Quiet rooms. These rooms are pretty soundproof and we never experienced any noise from round about.
• Empty fridge in the room, this can be filled with your own juice and water and came in very handy.
• Comfortable beds.
• Comfortable beanbags around the kids pool. Great idea and very relaxing and great for kids too.
• Lovely Breakfasts and being able to sit outside.
• Kids club / play area. All the kids really enjoyed the kids club, which is located outside, next to the pirate ship.
• Hotel and grounds are kept clean and well maintained.
• Drink prices are reasonable at the hotel bar. (7 Euros for a wine and large beer)
• Hotels location in Vilmaoura – close to shops, beach, marina etc but far enough back from the hustle, which makes this a quiet, relaxing hotel.
• PS3 for kids, in bar area, this was a good idea to entertain the children, I did not mind paying for this, as it means you can limit your children’s time on this too.
• Complimentary fruit skewers given out in the afternoon.
• 3 bottles of water left in room daily.
• The road train – this is a must, to see around Vilamoura. This departs hourly from the hotel next door.
• Marina – this lovely, especially at night. There are many shops, eating places and nice bars.
• Free hotel Wifi - this worked fine in the room and at the pool area.


Negatives;
• No kettle / cups in room. This should be included for a 5 star hotel.
• Paying for the spa – this should be included in hotel price.
• Paying for the football pitch and putting should be included too, we never seen anyone use either of these.
• More seats / umbrellas outside for breakfast. There is a large area to sit, but only about 12 tables. A lot of these are in the sun too.
• The third bed in the room was not as comfortable as the others, it is a shame that a normal bed is not in the room, rather than a fold away one for children.

Overall our holiday was excellent, although there are some improvements which could be made by the hotel; we still had a fantastic time and this would not stop us returning to what is a lovely hotel and resort.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
3  Thank Leanna_013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Leanne,
Thank you for taking your time and gives us the feedback about your stay at our hotel.
I am glad to know that, as you mentioned, apart from a few minor areas you realy enjoyed your stay and the hotel facilities.
And above all you will recommend the hotel.
Looking forward to welcome you and have the opportunity to show you the improvements done.
Kindest Regards,
General Manager

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Reviewed 5 August 2014

Just home form a wonderful two weeks from the Crowne Plaza! We were so impressed with the service and attention all the staff gave us. Especially the boys at the bar, they made a real fuss of our son Luca. He still refers to them as his friends at the bar. The rooms were imaculate, and the standard amazing! I could go on and on... Thank you for a wonderful stay in your hotel. I highly recommend it, and look forward to coming back soon.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Isabella D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Isabella D,
Thank you so much for such enthusiastic review regarding your experience at the Crowne Plaza Vilamoura.
We would be very pleased to receive you and your lavely family again soon at Crowne Plaza Vilamoura.
Kindest Regards,
General Manager

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Reviewed 3 August 2014

Have just returned from a lovely stay at the Crowne Plaza. Nothing was too much trouble for any of the staff we encountered.They were very professional and unfailingly polite and courteous. Our room was spotless (deluxe double side sea view). The pool sunbed question never goes away unfortunately and I don't know of any hotels which have solved it. I can only say we got up at 7am and got our spot which we used most of the day. Human nature dictates you can't appear at any time and expect to find a poolside spot unless you play the (unfortunately) competitive game like everyone else! You even have to be reasonably early to get a bean bag on the grass in front of the pool. That's how it works so deal with it!
As for reviews criticising the staff I can only say if you approach them with courtesy you get the same back. From the complimentary fruit given out every day to all hotel customers (how many do that?) to the excellent though smallish gym which I also enjoyed I can say our stay was excellent and we would not hesitate to return.Thoroughly recommended.

Stayed: July 2014, travelled as a couple
Thank wandermann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Guest,
I am glad that the hotel facilities and services exceeded your expectations and also that the staff were especially friendly and welcoming.
Could we have another opportunity to welcome at our hotel.
Kindest Regards,
General Manager

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Reviewed 3 August 2014

Just back from our first visit to this hotel and it wont be the last. From arrival to departure the staff could not have been better or more attentive. The standard of the rooms is much better than expected and would certainly be better than most hotels in UK. The breakfast was excellent and had a wide and varied choice for all tastes. Great facilities in the rooms and hotel in general.
What would improve the hotel would be the following minor adjustments.
1. The issue around sunbeds being reserved at 7am should be stopped, when the bed is not occupied staff should remove towels and leave the bed vacant for other guests to enjoy.
2. A greater choice of British TV channels including Sky should be available to watch.
These are just 2 minor points but I feel they would enhance the hotel enev more. Overall an excellent holiday at an excellent hotel in a fabulous location. Well worth a visit.

Room Tip: Shop for water and drinks in the local supermarket, items about 1/4 of hotel prices and can be kept...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank brian m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Brian M,
Thank you so much for such kind review regarding our hotel facilities, staff and services.
I am glad to read that we met your expectations apart from the minor points.
I would also like to thank you for your suggestions.
Looking forward to welcome you again.
Kindest Regards,
General Manager

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Reviewed 3 August 2014

My wife and I stayed at the crowne Plaza at the beginning of July for 11 nights.

It's a lovely hotel, friendly staff, the breakfast buffet was great and very comfortable rooms.

But like most other people the issue is with sun beds. If you wanted a pool side bed you had to be down by the pool by 7.30 am.

However this would not stop me from returning.

Room Tip: If you want the sun on your balcony in the early evening ask for a room at the front of the hotel.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank JamieA76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Jamie,
Thank for giving us your feedback regarding your recent stay at our hotel.
I am happy to read that we met you expectations apart from the issue with the sunbeds.
Could we have another opportunity to welcome you and your wife at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager

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Reviewed 3 August 2014

Me and my husband has just visited this hotel and I had my Ipad stolen in the outside breakfast area on 29th July. The hotel staff including the general manager was not helpful at all.
You do expect to get a little bit of help from the staff when you stay at a so called 5 star hotel.
I have never experienced this kind of lack of service traveling around the world.
We will be back to Vilamoura but will never stay at this hotel again.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank SidselH2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 7 August 2014

Thank you for staying with us and providing your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel.
Please accept our apologies for the disappointment you had when losing your IPad during your stay.
A copy of the video is available for your review whenever you find it convenient, which will help you to get to a conclusion and surely will not meet your expectations.
We assure that we take all comments and suggestions seriously, so that we can improve and provide the exceptional service that our guests expect and deserve.
Sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Vilamoura - Algarve

Address: Rua do Oceano Atlantico Algarve, Vilamoura, Quarteira 8125-478, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Vilamoura
#5 Spa Hotel in Vilamoura
#6 Luxury Hotel in Vilamoura
#6 Business Hotel in Vilamoura
#8 Romantic Hotel in Vilamoura
#9 Family Hotel in Vilamoura
Price Range: £74 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Vilamoura - Algarve 5*
Number of rooms: 327
Official Description (provided by the hotel):
Totally renovated, the Hotel offers 327 spacious rooms and suites, all with private balcony, individual air conditioning, wireless high speed internet, TV, Nespresso coffee machine and in room safe. Other facilities include a dedicated Golf Reception desk, an outdoor Putting Green and a Multi-sports area. The Almond Tree Wellness Spa includes treatment rooms, Hamman and dry Sauna, a modern Fitness Center, indoor heated pool and extra large whirlpool. Also available is an outdoor pool with apx. 1000 m2 and a large sundeck, with full view over the Vilamoura beach. Local and International gastronomy is available in the Restaurant Cataplana with daily buffet, a la carte options as well as dinner Al Fresco in the Patio. The Caravela Bar & Lounge by the pool area is the perfect choice for enjoying a drink or having a light snack. For Meetings & Congresses the Hotel offers 1488 m2 of meeting space, all on same Floor, equipped with modern technology and benefiting of natural sunlight. ... more   less 
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Also Known As:
Crowne Plaza Vilamoura - Algarve Hotel Vilamoura
Crowne Plaza Vilamoura - Algarve Portugal

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