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“Good Service, good rooms and good location!”

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Crowne Plaza Vilamoura - Algarve
Ranked #7 of 36 Hotels in Vilamoura
Certificate of Excellence
Reviewed 18 August 2014

This hotel has an excellent service, went there with my wife and daughter and every staff was very friendly.
Very good location and the bar food was very very good.
You can walk to the Marina of Vilamoura or to the beach.
Kids club is good and the kids playground is nice and big, there are also a lot activities in this club.
Will definitely go back in the future.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank DiasLourenco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Guest,
It is very rewarding to see that your stay at the Crowne Plaza Vilamoura exceed your expectations.
Thank you so much for your enthusiastic review. Certainly it will motivate our team to improve the service and keep up with the good work.
We do look forward to welcome you back again at our hotel.
Kindest Regards,
General Manager

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1,161 - 1,167 of 2,502 reviews

Reviewed 17 August 2014

Just back from spending 6 nights in this hotel with my husband and two teenage children, lovely hotel with a great location but unfortunately that is where the good stops.
This so called five star hotel ' SERVICE ' is terrible on all levels from breakfast to the bar service to asking to bring a plastic cup of coffee to my room all seems to take an awful long time and some of the staff are not in any way helpful at all. On some occasions my husband had finished his drink before I even received mine .
I laughed when I read a previous comment about the omelette maker at breakfast you could have a nap while waiting for it to be ready, then you go back to your table and your coffee is cold.
One morning in particular my husband had to give up on his omelette as he was neither spoken to never mind asked what he wanted so he ended up leaving the breakfast area with no breakfast.
All in all this hotel is lovely but not 5 star and the service leaves a lot to be desired.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank Caroline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 2 September 2014

Dear Caroline S,

Thank you for taking the time to write a review about your recent stay. I am pleased with your positive comments regarding our hotel and location. It is disheartening though that the level of service you received and your experience with breakfast affected your overall satisfaction. Your feedback has been taken into serious account and I am confident that necessary steps will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments and we hope we get another chance to serve you again.

Sincerely,

Faith R
Case Manager
IHGCare

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Reviewed 16 August 2014

My Mum and I are literally just back after staying in the Crowne Plaza for a week. We can honestly say that we had a fantastic time at the hotel. The staff are all polite and welcoming-special mention for the concierge, reception and the boys who wait around the pool as they all work incredibly hard.
Our room (504) was clean and spacious. As the other reviews have mentioned, there is only an espresso machine in the room however we asked reception for a kettle and some cups and they were brought to our room within minutes. The grounds surrounding the hotel are really fabulous- great for kids. The pool is huge so no one is on top of each other while in the pool or sunbathing around it.

The fatboys (bean bags) are actually really comfortable and there are plenty to spare throughout the day. With regard to the sunbed situation- this wasn't an issue for us as we were happy sunbathing on the grassy area around the pool but I can understand why families with kids want the pool beds so that they are close to their children in the water etc. We went down for breakfast between 7.30-8am and put our towels over beds on the grass and yes, there were beds around the pool already reserved with towels but it really is just one of those things. Everyone is guilty of doing it in other hotels as well. If it's really important to get near the pool then just stop complaining and get up that little bit earlier- why waste the day in bed when the sun is shining?!

We only ate breakfast in the hotel, which was always lovely (great selection of fruits, hot food etc) but did have lunch from either the restaurant or the pool bar. Freshly filled baguettes are very tasty as are the tuna salads! Their mojitos are also very tasty too!

We had a really lovely, peaceful and relaxing stay at this hotel and in our opinion it is worthy of it's 5 star status. Would highly recommend it to anyone, location is great as it's about 5 minutes from the Marina and the beach is only across the road. Couldn't fault it! Will definitely be back!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
3  Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Emma M,
Thank you so much for your comments about the hotel facilities and staff.
We are very pleased to know that your stay with us encountered your expectations.
The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
Best Regards,
General Manager

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Reviewed 14 August 2014 via mobile

Just returned from a five night stay here. We had wanted to stay elsewhere and didn't expect this hotel to be as nice as it was. From entering the hotel to leaving we found the staff to be polite and friendly. Our room was on the tenth floor and was perfect for us. We loved the bathroom and the massive comfy beds. Our six year old daughter LOVED the kids club which is on from 10am ish to around 5:30 and is just by the pool so we could relax whilst watching her having fun. She made lots of friends and enjoyed all of the activities. We found people staying here very friendly and didn't Come across anyone snooty. I would say at least 60% of the people staying in the hotel were British.

The pool area is beautiful and I hate to admit that I became one of those people that got up early to put a towel on a sun bed. There aren't enough beds around the pool and we had to be close enough to be able to see our daughter play, also being 6 months pregnant I found the bean bags uncomfortable and very difficult to get up from!! I always managed to get sun beds at around 8:30 just before I went for breakfast.

Breakfast was nice, lots of choice, lovely fresh fruit, freshly squeezed orange juice and even champagne. If you're after a decent full English though you won't get it as the bacon is streaky/very fatty, the sausages a bit strange and chopped into tiny pieces, mushrooms out of a tin but lovely roasted tomatoes, omlettes cooked to order, pancakes ect.

Location is great, just a short walk to the marina which is bustling.

Would highly recommend although friends of ours did inform us that construction work is due to start in September building a new hotel right next door which will cause a lot of disruption and actually take up a lot of the garden space where the bean bags are. Apparently this work will last around two years (our friends own an apartment close by).

Based on our experience I would highly recommend for a luxury break.

Stayed: August 2014
2  Thank TracyKitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 28 August 2014

Dear Tracy,
First I would like to thank you for taking your time and posted you review on Tripadvisor regarding your experience at the Crowne Plaza Vilamoura.
Second would like to state that the information regarding construction works taking place in the hotels surroundings in September is not correct. As you can imagine this puts the hotel in an difficult situation as some client phone and email the hotel asking for explanations and some even consider cancel their reservations and we don’t know of any construction works taking place in September.
I would also like to thank you for the recommendations.
Could we have another opportunity to welcome you and your family at our hotel.
Kindest Regards,
General Manager

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Reviewed 14 August 2014

Stayed at Crowne Plaza for 5 nights beginning of August with my husband and 10 year old daughter. We arrived at 10.30am expecting to wait until 3pm for our room...after speedy check in and wonderful service, our room was ready straight away! We were on the 8th floor and when we got to our room we were over the moon! spotless, beautiful and with a gorgeous sea view! Breakfast was amazing with more choice than you could wish for, including boiled eggs that were separated by minutes they had been cooked for! The pool is beautiful and our daughter spent her days in and out of there. Massive well done to the staff at pool bar, they couldn't do enough for us especially Andre G who even helped our daughter learn to juggle! Fresh fruit kebabs brought around every afternoon were a lovely touch. All this and a 2 minute walk to the beach. We enjoyed 5 days of luxury and relaxation ... cant wait to return!

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Tina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Tina,
Thank you so much for your kind comments regarding the hotel staff, facilities and services.
It’s very rewarding to receive our guest’s recognition.
Looking forward to welcome you again at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager

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Reviewed 13 August 2014

Stayed at Crowne Plaza for 7 nights, 2 families with children ranging from 7 to 12. We had 2 junior suites, the rooms are spacious and very well furnished, perhaps a kettle with tea/coffee making would be better than the expresso machine but that is my only negative comment. The staff were all courteous and helpful, the breakfasts very good choice and quality, the hotel grounds and pool area excellent. As it was first week August you had to reserve beds but that is true of anywhere in peak times.

The spa and treatments excellent and well priced.

Would definately return this was a lovely hotel in a great location

Room Tip: the junior suites are well worth the extra with great sea views
See more room tips
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Lynn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Lynn T,
It is very rewarding to see that your stay at the Crowne Plaza Vilamoura exceed your expectations.
Thank you so much for your enthusiastic review. Certainly it will motivate our team to improve the service and keep up with the good work.
We do look forward to welcome you back again at our hotel.
Kindest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Stayed at Crowne Plaza Vilamoura for 8 nights end July / Aug with my partner & 5 year old daughter - and we all loved every second of it! We arrived about 10pm and were met by a really lovely doorman who took our bags & welcomed us. Check in was quick & efficient and we were given our room on the 9th floor (i had requested a room on a high floor with a sea view prior tomy arrival after seeing some customer reviews on here!!) and my request was fulfilled. I was so happy with our room - spotlessly clean, beautifully decorated, lovely big balcony (but only 1 chair!!) - bathroom was gorgeous with the glass wall which you could cover with the blind (bit pointless having this to be honest - seeing as though especially staying with family privacy is needed!!).
We stayed on a B&B basis and I must say breakfast was fantastic - great choice - we usually went for breakfast between 8.30 / 9.00am and always got a table straight away however leaving the dining room at about 9.15 / 9.30 there was always a queue for tables - but food was always being replenished so I doubt there was a shortage of anything but just early if you don;t like to wait!!
Sunbeds are definately a big problem here!! Unless you are prepared to get up at 6.30 every morning to secure loungers by the pool - you can certainly forget about it!! My partner did get up almost every morning @6.30 as our daughter was in & out of the pool all the time and we obviously wanted to be able to see her at all times - which can't be done from the fat boys on the grass area! There is notices all around the pool stating that sun beds cannot be reserved - but this is completely ignored by everyone!!
The free fruit skewers every afternoon which were brought around the pool on trays in the afternoon is a nice little touch!!!
Bar area was lovely but drinks quite expensive. 2 x pool tables - which there is a €9.50 charge for an hour (bit on the steep side for guests).
The Spa area is not free for guests - €10.00 per adult, per day. Kids can use the pool between 11.00am - 3.00pm for free - it is worth the €10.00 though as its really beautiful & so relaxing!
The whole hotel was spotlessly clean, spacious & well maintained and I would not hesitate to return next year!!

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Solarsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 17 October 2014

Dear Guest,
Thank you for taking your time to post your review.
The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

We look forward to welcome you again at our hotel.
Kind Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Vilamoura - Algarve

Address: Rua do Oceano Atlantico Algarve, Vilamoura, Quarteira 8125-478, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Vilamoura
#5 Spa Hotel in Vilamoura
#6 Luxury Hotel in Vilamoura
#6 Business Hotel in Vilamoura
#8 Romantic Hotel in Vilamoura
#9 Family Hotel in Vilamoura
Price Range: £64 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Vilamoura - Algarve 5*
Number of rooms: 327
Official Description (provided by the hotel):
Totally renovated, the Hotel offers 327 spacious rooms and suites, all with private balcony, individual air conditioning, wireless high speed internet, TV, Nespresso coffee machine and in room safe. Other facilities include a dedicated Golf Reception desk, an outdoor Putting Green and a Multi-sports area. The Almond Tree Wellness Spa includes treatment rooms, Hamman and dry Sauna, a modern Fitness Center, indoor heated pool and extra large whirlpool. Also available is an outdoor pool with apx. 1000 m2 and a large sundeck, with full view over the Vilamoura beach. Local and International gastronomy is available in the Restaurant Cataplana with daily buffet, a la carte options as well as dinner Al Fresco in the Patio. The Caravela Bar & Lounge by the pool area is the perfect choice for enjoying a drink or having a light snack. For Meetings & Congresses the Hotel offers 1488 m2 of meeting space, all on same Floor, equipped with modern technology and benefiting of natural sunlight. ... more   less 
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Also Known As:
Crowne Plaza Vilamoura - Algarve Hotel Vilamoura
Crowne Plaza Vilamoura - Algarve Portugal

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