My wife and I visited this hotel last July and I wrote a mainly positive review, so much so that we decided to return this year....unfortunately this proved to be a bad idea. We booked through Jet2.com and the trouble started almost immediately on arrival at Faro airport (I have never seen a more disorganised airport in 40 years of travel). I am disabled and my wife has shoulder muscle problems. We directed to a minibus at least 300 metres across a very hot car park pushing a trolley of heavy baggage with no help from the driver who strode on ahead. When we arrived at the hotel we were dumped across a busy main road 100 metres up a slope from the hotel entrance...although there was a driveway right up to the hotel door the driver refused to take us there.
I had requested a high floor room and paid extra for a room with sea view....we arrived at about 12.30...the room was not available and nobody knew when it would be....on top of this the room we had been allocated was first floor from which the sea is not visible. Complaints produced a sickly smile from the desk clerk but no action....we finally got access to the room at 2.40 hot and tired and had to wait 24 hours to be moved to the 5th floor.Incidentally I brought all this to the attention of Jaoao, the Jet2 rep who attempted to laugh it all off until I insisted on writing a formal complaint to Jet2...strangely after that we never saw him again for the 9 days we were there.
To help my limited mobility I hired a car ( as I had done last year) but found no space in the very small car park having to virtually always park on the street outside....as I have a blue badge this cost me nothing though without it the parking charges were hefty and operated 8am to midnight every day.....car hirers take note. Last year I had suggested setting one place aside for disabled parking, this had not been done and the desk clerk responded to my query as to why not with the immortal line...."because we don't have to"...not very customer friendly.
At least we could look forward to a rest and a good night's sleep after out journey...not so...the mega club Purobeach, situated about 400 metres away from the main entrance now has an all night licence and the very loud music plus shouting and yelling from clubgoers went on all night, every night...one morning we awoke to find two guys passed out on the pavement after both had vomited (see photo). One family in desperation asked to be moved to the back of the hotel but there was little improvement as this proved to be the gathering place for the hordes before going on to the club. Complaints to the hotel produced the now familiar shrug of the shoulders and sickly smile with a "what can we do?"
So at least a relax by the pool and a swim would compensate.....yes , providing you were out with your towels to bag a sunbed by 8.30am at the very latest, otherwise you had no chance as the number of sunbeds provided by the hotel is woefully inadequate for the number of guests in peak season....this proved to be a real problem for some guests who were forced to set up camp on the cafe chairs.
Do I have any positives about the Dom Pedro? well yes....apart from the reception staff, notable a guy called Luis the one with the sickly smile...the other staff were very friendly and helpful....special mention must go to Jose Lopez.whose dry wit and sense of humour provided many a chuckle. Breakfast was fine and particularly enjoyable if you took an outside table by the pool. Room facilities were basic but adequate though the air con in our room (515) struggled in the afternoon. The location, near the Marina is cited by many as a plus point but not for us on the receiving end as we were of Purobeach.
This hotel was overfaced in high season with a high number of guests that it didn't have adequate facilities to deal with...I'm sure it would be much more pleasant in say June or September Entertainment in the evening was virtually non existent....man plus key board at best.
As we had a car we went out most days (avoiding the rip off tours peddled by the rep at the welcome meeting)..and explored the area which has a great deal to offer see my other reviews)
To sum up this is a hotel with some plus points but a rather cavalier attitude to the welfare of its guests, content to sell rooms relatively cheaply through UK operators and achieve high capacity without seeing the need to invest in improved facilities...as ever you get what you pay for. We won't be going back , even at a rock bottom price.
- Official Description (provided by the hotel):
- Facing the Atlantic Ocean, Dom Pedro Marina is only a short stroll away from the cosmopolitan Vilamoura Marina, affording a variety of bars, nightlife, restaurants and shops. An informal and familiar ambiance is provided at the hotel, with private gardens overlooking the swimming pools. Guests can also enjoy the hotel jacuzzi. A beach bar and sunlounger area are exclusively dedicated to Dom Pedro guests, available seasonally on the beach. ... more less
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- Also Known As:
- Dom Pedro Marina Hotel Vilamoura
- Dom Pedro Marina Vilamoura, Portugal - Algarve
- Hotel Dom Pedro Marina